PetSmart Charities
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Retail Operations Manager
role at
PetSmart Charities
6 days ago Be among the first 25 applicants
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Operations Manager
About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets— and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, and may vary by store characteristics and needs.
People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports development, including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for key process activities in pivotal store areas (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including care standards for habitats and sick pets.
Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, rotations, and planogram sets.
Evaluates operations and seeks opportunities to improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversees Buy Online and Pick Up In Store and Ship From Store programs.
Identifies sales trends through analysis and merchandising activities.
Makes sound merchandising decisions regarding discretionary space and discontinued merchandise.
Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics.
Ensures a safe environment for associates, pets, and pet parents.
Takes immediate action and reports when a sick/injured pet is identified in store.
Shares accountability for opening and closing procedures and responds to general and escalated pet parent concerns.
Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable for store P&L targets.
Analyzes inventory management reports to identify trends and root causes.
Manages labor, supplies, and other store metrics; coordinates with Home Office for related work orders and purchasing card allocation.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Typical vision and mobility requirements apply; reasonable accommodations may be provided.
Ability to lift up to 50 pounds regularly and occasionally more than 100 pounds with assistance.
Exposure to moving parts, pet hair, and noise; handling live animals is common.
Do What You Love — Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000+ associates.
We’re excited to hear your story and learn more about you. Apply Now!
This job summary describes the general nature and level of work; actual duties may vary. You will be provided with a copy of the job description for the position you are hired into. Exact rate of pay will be based on experience, training, skills, and store location. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Applicants must be over the age of 18 (except where required by local or state law).
For applicants in Waterloo, San Francisco, or Los Angeles locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
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Retail Operations Manager
role at
PetSmart Charities
6 days ago Be among the first 25 applicants
Job Description PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Operations Manager
About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets— and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities Job responsibilities include, but are not limited to, and may vary by store characteristics and needs.
People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching.
Facilitates the associate experience and supports development, including training, onboarding, reviews, labor management, mentoring, succession planning, and coaching for accountability.
Addresses and administers associate complaints and grievances.
Prioritizes, delegates, and validates daily tasks for associates to meet business and pet parent needs.
Leads and coaches associates on proper operational processes to ensure pets in our care are safe and healthy.
Coordinates staffing coverage for key process activities in pivotal store areas (pet care maintenance, hotel cleaning, salon cleaning, etc.).
Validates completion of operational messages and engagement video compliance.
Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
Recognizes and celebrates associates driving overall engagement.
Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including care standards for habitats and sick pets.
Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, rotations, and planogram sets.
Evaluates operations and seeks opportunities to improve experiences and services.
Maintains vendor relationships, backroom standards, and communication boards.
Oversees Buy Online and Pick Up In Store and Ship From Store programs.
Identifies sales trends through analysis and merchandising activities.
Makes sound merchandising decisions regarding discretionary space and discontinued merchandise.
Maintains store standards and leads a culture of empowerment by ensuring compliance with Policies & Procedures and Code of Ethics.
Ensures a safe environment for associates, pets, and pet parents.
Takes immediate action and reports when a sick/injured pet is identified in store.
Shares accountability for opening and closing procedures and responds to general and escalated pet parent concerns.
Expense Management
Drives and identifies opportunities to grow the business and holds associates accountable for store P&L targets.
Analyzes inventory management reports to identify trends and root causes.
Manages labor, supplies, and other store metrics; coordinates with Home Office for related work orders and purchasing card allocation.
Qualifications
3+ years of retail leadership or experience in a customer-focused environment.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.
Responsible for employment decisions and associate development.
Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Typical vision and mobility requirements apply; reasonable accommodations may be provided.
Ability to lift up to 50 pounds regularly and occasionally more than 100 pounds with assistance.
Exposure to moving parts, pet hair, and noise; handling live animals is common.
Do What You Love — Join us for a chance to make a meaningful impact every day. We cherish diversity and the unique perspectives of our 50,000+ associates.
We’re excited to hear your story and learn more about you. Apply Now!
This job summary describes the general nature and level of work; actual duties may vary. You will be provided with a copy of the job description for the position you are hired into. Exact rate of pay will be based on experience, training, skills, and store location. This position is eligible for benefits as described at https://benefits.petsmart.com/us/.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law.
Applicants must be over the age of 18 (except where required by local or state law).
For applicants in Waterloo, San Francisco, or Los Angeles locations: we will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Similar Jobs
Retail Operations Manager — Richmond, Virginia
Retail Department Manager — Tyler, Texas
#J-18808-Ljbffr