University of North Carolina at Chapel Hill
Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Ef
University of North Carolina at Chapel Hill, Raleigh, North Carolina, United States
Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)
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Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)
role at
University of North Carolina at Chapel Hill
Posting Information
Department
VC Finance and Operations-210100
Career Area
Other
Posting Open Date
10/15/2025
Application Deadline
10/29/2025
Open Until Filled
No
Position Type
Permanent Staff (EHRA NF)
Working Title
Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)
Appointment Type
EHRA Non-Faculty
Position Number
20073429
Vacancy ID
NF0009339
Full Time/Part Time
Full-Time Permanent
FTE
1
Hours per week
40
Position Location
North Carolina, US
Proposed Start Date
12/01/2025
Position Information Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Chapel Hill offers diverse social, cultural, recreation and professional opportunities that span the campus and community. UNC-Chapel Hill provides professional training opportunities for career growth and exclusive perks for discounts, and a comprehensive benefits package with paid leave and health, life and retirement plans.
The Vice Chancellor for Finance and Operations (VC F&O) oversees financial planning, budgeting, treasury and risk management, accounting, facilities planning and construction, purchasing, auxiliary enterprises, campus utilities, transportation and parking, real estate, licensing, the N.C. Policy Collaboratory, and the Service Center of Excellence. The VC F&O works with internal and external constituencies to improve the University’s financial and business operations and serves as the principal finance and business officer of the University.
Position Summary
The Executive Director of SCOPE is a strategic leadership role reporting to the AVC of Organizational Strategy and Performance within Finance and Operations. This role advances the University’s ServiceFirst philosophy by coordinating data-driven planning, performance measurement, and institutional effectiveness strategies across Finance and Operations. The Executive Director leads a team that integrates assessment, planning, and performance data into a unified SCOPE framework to inform decision-making, drive operational improvement, and demonstrate accountability to campus leadership and stakeholders. The role ensures closed-loop analytics by gathering valid data, aligning it with institutional outcomes and goals, and coordinating continuous improvement plans. The Executive Director will also lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.
Minimum Education And Experience Requirements Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates with comparable professional backgrounds, a relevant Bachelor’s degree (or foreign degree equivalent) and five years or greater of relevant experience may be substituted.
Required Qualifications, Competencies, And Experience Relevant post-Baccalaureate degree required (or foreign degree equivalent); may substitute with a bachelor’s degree and 3+ years of relevant experience. Five years of experience in evaluation, planning, or assessment-related roles using data for decision-making and continuous improvement.
Preferred Qualifications, Competencies, And Experience
Strong leadership and staff development skills.
Advanced statistical and analytical capabilities.
Experience with data visualization and business intelligence tools (e.g., Tableau).
Project management expertise and attention to detail.
Demonstrated collaboration across diverse stakeholder groups.
Excellent written and verbal communication skills.
Commitment to mission-driven improvement and innovation.
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/308079
Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.
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Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)
role at
University of North Carolina at Chapel Hill
Posting Information
Department
VC Finance and Operations-210100
Career Area
Other
Posting Open Date
10/15/2025
Application Deadline
10/29/2025
Open Until Filled
No
Position Type
Permanent Staff (EHRA NF)
Working Title
Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)
Appointment Type
EHRA Non-Faculty
Position Number
20073429
Vacancy ID
NF0009339
Full Time/Part Time
Full-Time Permanent
FTE
1
Hours per week
40
Position Location
North Carolina, US
Proposed Start Date
12/01/2025
Position Information Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Chapel Hill offers diverse social, cultural, recreation and professional opportunities that span the campus and community. UNC-Chapel Hill provides professional training opportunities for career growth and exclusive perks for discounts, and a comprehensive benefits package with paid leave and health, life and retirement plans.
The Vice Chancellor for Finance and Operations (VC F&O) oversees financial planning, budgeting, treasury and risk management, accounting, facilities planning and construction, purchasing, auxiliary enterprises, campus utilities, transportation and parking, real estate, licensing, the N.C. Policy Collaboratory, and the Service Center of Excellence. The VC F&O works with internal and external constituencies to improve the University’s financial and business operations and serves as the principal finance and business officer of the University.
Position Summary
The Executive Director of SCOPE is a strategic leadership role reporting to the AVC of Organizational Strategy and Performance within Finance and Operations. This role advances the University’s ServiceFirst philosophy by coordinating data-driven planning, performance measurement, and institutional effectiveness strategies across Finance and Operations. The Executive Director leads a team that integrates assessment, planning, and performance data into a unified SCOPE framework to inform decision-making, drive operational improvement, and demonstrate accountability to campus leadership and stakeholders. The role ensures closed-loop analytics by gathering valid data, aligning it with institutional outcomes and goals, and coordinating continuous improvement plans. The Executive Director will also lead a comprehensive service feedback strategy to evaluate responsiveness, collaboration, transparency, and accountability across administrative services.
Minimum Education And Experience Requirements Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates with comparable professional backgrounds, a relevant Bachelor’s degree (or foreign degree equivalent) and five years or greater of relevant experience may be substituted.
Required Qualifications, Competencies, And Experience Relevant post-Baccalaureate degree required (or foreign degree equivalent); may substitute with a bachelor’s degree and 3+ years of relevant experience. Five years of experience in evaluation, planning, or assessment-related roles using data for decision-making and continuous improvement.
Preferred Qualifications, Competencies, And Experience
Strong leadership and staff development skills.
Advanced statistical and analytical capabilities.
Experience with data visualization and business intelligence tools (e.g., Tableau).
Project management expertise and attention to detail.
Demonstrated collaboration across diverse stakeholder groups.
Excellent written and verbal communication skills.
Commitment to mission-driven improvement and innovation.
Special Instructions
Quick Link
https://unc.peopleadmin.com/postings/308079
Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr