Flagstar Bank
Check Operations Specialist Senior
Location: Hicksville, NY 11801
Job Summary The Check Operations Specialist Senior for Item Processing is a subject matter expert in check processing and reconciliation, responsible for overseeing complex operational tasks, ensuring regulatory compliance and supporting strategic initiatives. This role serves as a key resource for process improvement, client support, and business continuity planning. The Senior Specialist works independently and collaboratively to resolve high impact issues and mentor junior staff.
Pay range: $17.71 - $26.81
Job Responsibilities
Advanced File Review and Data Accuracy Oversight
Lead the review and correction of incoming check file data. Identify systemic issues and recommend process enhancements.
Complex Customer Adjustments
Handle escalated check negotiability cases and ensure accurate creation of customer adjustments. Provide guidance on exception handling.
Lockbox Operations and Client Reporting
Oversee lockbox remittance preparation, scanning and submission. Develop and deliver customized reporting solutions for high value clients
Reconciliation and Exception Management
Perform and review account and transaction reconciliations. Investigate and resolve complex discrepancies
Regulatory compliance
Ensure adherence to all applicable regulations. Serve as a liaison with Compliance and Audit teams during reviews and assessments
Process Improvement and Documentation
Identify opportunities for operational efficiency. Document procedures and contribute to standard operation procedural development
Business Continuity and Contingency Support
Lead business continuity planning and testing. Support risk mitigation strategies and contingency operations.
Additional Accountabilities
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Job Requirements Required Qualifications
High School Diploma, GED or Foreign Equivalent
2+ Years in Banking Operations
Job Competencies
Strong attention to detail and analytical skills
Strong understanding of check negotiability, lockbox operations and reconciliation practices
Ability to work effectively under pressure in a deadline-driven environment
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office Suite
Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
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Job Summary The Check Operations Specialist Senior for Item Processing is a subject matter expert in check processing and reconciliation, responsible for overseeing complex operational tasks, ensuring regulatory compliance and supporting strategic initiatives. This role serves as a key resource for process improvement, client support, and business continuity planning. The Senior Specialist works independently and collaboratively to resolve high impact issues and mentor junior staff.
Pay range: $17.71 - $26.81
Job Responsibilities
Advanced File Review and Data Accuracy Oversight
Lead the review and correction of incoming check file data. Identify systemic issues and recommend process enhancements.
Complex Customer Adjustments
Handle escalated check negotiability cases and ensure accurate creation of customer adjustments. Provide guidance on exception handling.
Lockbox Operations and Client Reporting
Oversee lockbox remittance preparation, scanning and submission. Develop and deliver customized reporting solutions for high value clients
Reconciliation and Exception Management
Perform and review account and transaction reconciliations. Investigate and resolve complex discrepancies
Regulatory compliance
Ensure adherence to all applicable regulations. Serve as a liaison with Compliance and Audit teams during reviews and assessments
Process Improvement and Documentation
Identify opportunities for operational efficiency. Document procedures and contribute to standard operation procedural development
Business Continuity and Contingency Support
Lead business continuity planning and testing. Support risk mitigation strategies and contingency operations.
Additional Accountabilities
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
Job Requirements Required Qualifications
High School Diploma, GED or Foreign Equivalent
2+ Years in Banking Operations
Job Competencies
Strong attention to detail and analytical skills
Strong understanding of check negotiability, lockbox operations and reconciliation practices
Ability to work effectively under pressure in a deadline-driven environment
Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office Suite
Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
#J-18808-Ljbffr