Trigent Software Inc
This range is provided by Trigent Software Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00/hr - $30.00/hr Direct message the job poster from Trigent Software Inc Overview
Remote - Eastern time. We are seeking a
Level 2 After-Hours Engineer
to join our growing team at a leading IT Managed Service Provider. This position is responsible for providing high-quality, remote technical support and proactive monitoring services during after-hours operations. The ideal candidate will be self-motivated, technically skilled, and experienced in working independently to support clients in high-stakes environments, particularly within the
Financial Services
and
Biotechnology
sectors. Key Responsibilities
Provide remote IT support for desktops, servers, network devices, and cloud platforms across Windows, macOS, and Linux environments. Respond to and resolve tickets escalated from Level 1 support, including advanced troubleshooting and root cause analysis. Monitor infrastructure and client environments via RMM and NOC tools; triage and respond to alerts per SLA. Execute scheduled after-hours tasks such as server patching, backups, system checks, and maintenance. Document all work clearly and thoroughly in the ticketing system (ServiceNow, ConnectWise, etc.). Coordinate with on-call engineers or escalate high-impact incidents as needed. Maintain a strong awareness of service-level commitments and ensure compliance with client-specific requirements, particularly in regulated industries. Follow established runbooks, SOPs, and security policies, especially those relevant to financial and biotech compliance standards (e.g., SEC, FINRA, HIPAA, GxP). Participate in hand-off meetings and provide detailed end-of-shift reports. Required Skills & Qualifications
3+ years of experience in an MSP or multi-tenant IT support environment. Strong technical skills with Microsoft 365, Windows Server, Active Directory, networking, and remote desktop tools. Experience with backup solutions (Datto, Veeam), RMM tools (Ninja, N-central, or similar), and ticketing systems. Ability to independently troubleshoot networking issues (DNS, DHCP, VPN, firewalls). Familiarity with monitoring and alerting systems such as PRTG, LogicMonitor, or similar. Comfortable working in highly regulated environments, with knowledge of compliance frameworks such as HIPAA, SOX, or GxP. Excellent written and verbal communication skills. Proven ability to work effectively during overnight shifts with limited supervision. Nice to Have
Certifications such as CompTIA Network+, Microsoft MCP/MCSA, or equivalent. Experience supporting users in financial trading or biotech R&D environments. Familiarity with cybersecurity best practices and incident response. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting and Hospitals and Health Care Note: This description reflects the primary responsibilities and qualifications for the Level 2 After-Hours Engineer role. Other postings and extraneous content have been omitted to preserve focus on the role and to comply with formatting standards.
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$25.00/hr - $30.00/hr Direct message the job poster from Trigent Software Inc Overview
Remote - Eastern time. We are seeking a
Level 2 After-Hours Engineer
to join our growing team at a leading IT Managed Service Provider. This position is responsible for providing high-quality, remote technical support and proactive monitoring services during after-hours operations. The ideal candidate will be self-motivated, technically skilled, and experienced in working independently to support clients in high-stakes environments, particularly within the
Financial Services
and
Biotechnology
sectors. Key Responsibilities
Provide remote IT support for desktops, servers, network devices, and cloud platforms across Windows, macOS, and Linux environments. Respond to and resolve tickets escalated from Level 1 support, including advanced troubleshooting and root cause analysis. Monitor infrastructure and client environments via RMM and NOC tools; triage and respond to alerts per SLA. Execute scheduled after-hours tasks such as server patching, backups, system checks, and maintenance. Document all work clearly and thoroughly in the ticketing system (ServiceNow, ConnectWise, etc.). Coordinate with on-call engineers or escalate high-impact incidents as needed. Maintain a strong awareness of service-level commitments and ensure compliance with client-specific requirements, particularly in regulated industries. Follow established runbooks, SOPs, and security policies, especially those relevant to financial and biotech compliance standards (e.g., SEC, FINRA, HIPAA, GxP). Participate in hand-off meetings and provide detailed end-of-shift reports. Required Skills & Qualifications
3+ years of experience in an MSP or multi-tenant IT support environment. Strong technical skills with Microsoft 365, Windows Server, Active Directory, networking, and remote desktop tools. Experience with backup solutions (Datto, Veeam), RMM tools (Ninja, N-central, or similar), and ticketing systems. Ability to independently troubleshoot networking issues (DNS, DHCP, VPN, firewalls). Familiarity with monitoring and alerting systems such as PRTG, LogicMonitor, or similar. Comfortable working in highly regulated environments, with knowledge of compliance frameworks such as HIPAA, SOX, or GxP. Excellent written and verbal communication skills. Proven ability to work effectively during overnight shifts with limited supervision. Nice to Have
Certifications such as CompTIA Network+, Microsoft MCP/MCSA, or equivalent. Experience supporting users in financial trading or biotech R&D environments. Familiarity with cybersecurity best practices and incident response. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting and Hospitals and Health Care Note: This description reflects the primary responsibilities and qualifications for the Level 2 After-Hours Engineer role. Other postings and extraneous content have been omitted to preserve focus on the role and to comply with formatting standards.
#J-18808-Ljbffr