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MLabs

Backend Engineer

MLabs, San Francisco, California, United States, 94199

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Overview

We are building the next generation of conversational AI agents to automate workflows for businesses. Our platform is an AI-native help desk that allows human agents to work alongside AI, increasing automation over time. Our AI agents handle both reactive and proactive automation across various channels like calls, SMS, and email, while maintaining a single, coherent conversation thread. We are a small, fast-moving team with a mission to maximize conversational automation for high-touch businesses. We need a motivated and ambitious

Backend Engineer

with hands-on experience building production backend systems. You should be comfortable hardening reliability, pushing down latency, evolving data models safely, and creating "paved roads" that make every other team faster. You\'ll thrive in our small, fast-paced startup environment where you can take on significant responsibility. Responsibilities

Monitoring & Analytics: Implement metrics, dashboards, and alerting to track application and infrastructure performance and spot issues early Collaborative Architecture: Work closely with our frontend and AI engineers to integrate backend modules with the broader platform Scaling: Ensure our AI infrastructure is built to handle growing data volumes and real-time interactions with minimal latency Qualifications

1+ years of experience building and shipping production backend systems This is an on-site role in San Francisco, CA Benefits

Salary: $130k - $190k Equity: 0.10% - 1.00% Visa sponsorship is available (H1B transfers and new visas) Equality and Accessibility

Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

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