Mission Housing Development Corporation
Resident Services Coordinator (Single Room Occupancy)
Mission Housing Development Corporation, San Francisco, California, United States, 94199
Job Title
Resident Services Coordinator (Single Room Occupancy)
Location San Francisco; sites include Apollo Hotel and Altamont Hotel
Department Resident Services Department
Reports To Program Manager, Resident Services
Job Status Full-time, Non-Exempt
Compensation $29.00 / hour to $32.00 / hour, DOE; medical, dental, vision & retirement plan
Summary Reporting directly to the Resident Services Program Manager, the Resident Services Coordinator’s primary purpose is to provide support services to the served population as part of the Integrated Services Network (ISN) and Continuum of Care (CoC) programs. The goal of these services is to support the served population in retaining their housing or moving to other appropriate housing. The RSC works in coordination with on‑site Property Management, third‑party and local agencies to address the broad array of client needs. The RSC acts primarily as a care coordinator and client case manager, performing duties that include housing retention and stabilization, outreach, prevention and harm reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The RSC works with on‑site administrative staff dedicated to various housing programs, ensures program funds are used according to grant requirements, and maintains quality assurance of case files. Mission Housing’s Resident Services component seeks to foster healthy communities and promote self‑sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities.
Job Duties and Responsibilities
Community Resources
Coordinate and provide care that is safe, timely, effective and client‑centered.
Handle case assignments and determine case closure.
Help residents achieve wellness and autonomy.
Arrange assistance and intervention with social services, health and governmental agencies.
Keep track of residents’ progress and ensure satisfaction.
Record residents’ case information and produce reports.
Adhere to professional standards as outlined by protocols, rules and regulations.
Identify residents’ strengths for asset‑building and personal development, and their needs for supportive services.
Meet with residents individually and as‑needed to establish work plans and document progress.
Research, identify and link residents with resources such as rental assistance, annual recertification, transportation, adult education, health services, and employment assistance.
Maintain confidential records of resident interactions and referrals made.
Establish relationships with government and community service providers.
Inform and assist residents with obtaining benefits such as SSI, Medicare, food stamps and prescription drug assistance.
Work closely with Property Management to identify supportive needs related to housing retention.
Provide community resource information to new residents upon move‑in.
Compile information and eligibility requirements for neighborhood and city‑wide resources.
Organize community resource displays with information and applications.
Assist with planning and coordinating fundraising activities that support assigned sites.
Services, Programs and Activities
Implement core programs and services objectives outlined in the Resident Services Program model.
Provide on‑site educational speakers, workshops and activities about health issues, financial literacy, computer training, job searching and other life skills.
Work with Property Management to schedule and coordinate the use of the Community Room space.
Recruit and supervise volunteers to assist with programs.
Create opportunities for residents to get involved with community activities and leadership roles.
Coordinate resident training for leadership roles, such as developing and implementing beneficial programming.
Assist in the referral process for mediation services, including Community Boards and other conflict resolution mechanisms.
Facilitate holiday and community events, and maintain a monthly calendar of activities per site.
Housing Stability and Case Management
Oversee outreach, intake and assessment to support housing retention.
Provide ongoing case management meetings and counseling to establish goals and develop service plans.
Refer residents to off‑site support services and track progress toward goals.
Advocate for benefits and coordinate with outside providers for medical and mental health services.
Respond to housing instability indicators and coordinate with Property Management to prevent loss of housing.
Document outreach, assistance, and housing stability activities.
Health, Wellness and Safety Checks
Conduct wellness and emergency safety checks in accordance with policy.
Provide support groups and social events to build community and peer support.
Coordinate monthly community meetings for residents to discuss concerns and program ideas.
Exit Planning and Other Services
Engage residents in exit planning to support successful transition out of the program.
Provide assistance with moving costs, education services, employment assistance, food, legal services, life skills, mental health services, transportation and utility deposits as permitted by the grant.
Legal and Regulatory Compliance All activities are conducted in compliance with HSH policy, CoC regulations, grant agreements and City guidelines. The RSC ensures that program data, financials and reporting meet the required standards and that residents receive timely and accurate service information.
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Location San Francisco; sites include Apollo Hotel and Altamont Hotel
Department Resident Services Department
Reports To Program Manager, Resident Services
Job Status Full-time, Non-Exempt
Compensation $29.00 / hour to $32.00 / hour, DOE; medical, dental, vision & retirement plan
Summary Reporting directly to the Resident Services Program Manager, the Resident Services Coordinator’s primary purpose is to provide support services to the served population as part of the Integrated Services Network (ISN) and Continuum of Care (CoC) programs. The goal of these services is to support the served population in retaining their housing or moving to other appropriate housing. The RSC works in coordination with on‑site Property Management, third‑party and local agencies to address the broad array of client needs. The RSC acts primarily as a care coordinator and client case manager, performing duties that include housing retention and stabilization, outreach, prevention and harm reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The RSC works with on‑site administrative staff dedicated to various housing programs, ensures program funds are used according to grant requirements, and maintains quality assurance of case files. Mission Housing’s Resident Services component seeks to foster healthy communities and promote self‑sufficiency by improving community relations, facilitating access to resources, and providing opportunities for personal goal achievement for residents of Mission Housing’s communities.
Job Duties and Responsibilities
Community Resources
Coordinate and provide care that is safe, timely, effective and client‑centered.
Handle case assignments and determine case closure.
Help residents achieve wellness and autonomy.
Arrange assistance and intervention with social services, health and governmental agencies.
Keep track of residents’ progress and ensure satisfaction.
Record residents’ case information and produce reports.
Adhere to professional standards as outlined by protocols, rules and regulations.
Identify residents’ strengths for asset‑building and personal development, and their needs for supportive services.
Meet with residents individually and as‑needed to establish work plans and document progress.
Research, identify and link residents with resources such as rental assistance, annual recertification, transportation, adult education, health services, and employment assistance.
Maintain confidential records of resident interactions and referrals made.
Establish relationships with government and community service providers.
Inform and assist residents with obtaining benefits such as SSI, Medicare, food stamps and prescription drug assistance.
Work closely with Property Management to identify supportive needs related to housing retention.
Provide community resource information to new residents upon move‑in.
Compile information and eligibility requirements for neighborhood and city‑wide resources.
Organize community resource displays with information and applications.
Assist with planning and coordinating fundraising activities that support assigned sites.
Services, Programs and Activities
Implement core programs and services objectives outlined in the Resident Services Program model.
Provide on‑site educational speakers, workshops and activities about health issues, financial literacy, computer training, job searching and other life skills.
Work with Property Management to schedule and coordinate the use of the Community Room space.
Recruit and supervise volunteers to assist with programs.
Create opportunities for residents to get involved with community activities and leadership roles.
Coordinate resident training for leadership roles, such as developing and implementing beneficial programming.
Assist in the referral process for mediation services, including Community Boards and other conflict resolution mechanisms.
Facilitate holiday and community events, and maintain a monthly calendar of activities per site.
Housing Stability and Case Management
Oversee outreach, intake and assessment to support housing retention.
Provide ongoing case management meetings and counseling to establish goals and develop service plans.
Refer residents to off‑site support services and track progress toward goals.
Advocate for benefits and coordinate with outside providers for medical and mental health services.
Respond to housing instability indicators and coordinate with Property Management to prevent loss of housing.
Document outreach, assistance, and housing stability activities.
Health, Wellness and Safety Checks
Conduct wellness and emergency safety checks in accordance with policy.
Provide support groups and social events to build community and peer support.
Coordinate monthly community meetings for residents to discuss concerns and program ideas.
Exit Planning and Other Services
Engage residents in exit planning to support successful transition out of the program.
Provide assistance with moving costs, education services, employment assistance, food, legal services, life skills, mental health services, transportation and utility deposits as permitted by the grant.
Legal and Regulatory Compliance All activities are conducted in compliance with HSH policy, CoC regulations, grant agreements and City guidelines. The RSC ensures that program data, financials and reporting meet the required standards and that residents receive timely and accurate service information.
#J-18808-Ljbffr