Liberty Mutual Insurance
Senior Analyst, Advanced Analytics - Direct Distribution (Call Center Sales Ana
Liberty Mutual Insurance, Seattle, Washington, us, 98127
Senior Analyst, Advanced Analytics - Direct Distribution (Call Center Sales Analytics)
Liberty Mutual Insurance is seeking a Senior Analyst, Advanced Analytics for Direct Distribution (Call Center Sales Analytics) within US Retail Markets (USRM) Direct Distribution Analytics, part of Liberty Mutual’s Insights & Solutions group. The role focuses on supporting the Direct Response Center (DRC) optimization portfolio by delivering quantitative insights and data-driven recommendations to improve the DRC sales experience.
Base pay range: $82,000.00/yr - $157,000.00/yr
Note: A role-based pay range and in-office requirements may apply based on candidate location and other factors. Your actual pay will be based on skills and experience; discuss with your recruiter for details.
Responsibilities
Utilize a variety of tools and data sources to lead analysis focused on enhancing the DRC sales experience through customer segmentation
Lead workstreams independently and cross-functionally, providing stakeholders with recommendations for future enhancements and answering complex questions by synthesizing data from multiple sources
Analyze business metrics to plan, size, and prioritize new opportunities for implementation
Query, curate, and manipulate large datasets from multiple platforms to deliver insights for critical business decisions
Balance multiple tasks, communicate proactively with stakeholders, and adapt to shifting priorities in a fast-paced environment
Prepare and deliver presentations for a wide range of audiences, including influencing senior leadership on key priorities and decisions
Collaborate with front-line leaders, Operational Analytics, agile squads, and Operational Enablement to identify opportunities and prioritize solutions
Tie quantitative and qualitative insights to inform prioritization of work supporting front-line sales agents
Balance profitability and growth in pursuing Segmentation and Direct Monetization goals
Think critically and holistically to drive a cohesive strategy across the Direct ecosystem
Qualifications
Bachelor's Degree plus a minimum of 3 years (typically 4+), or equivalent experience
Mathematics, Economics, Statistics or other quantitative field preferred
Advanced knowledge of data sources, tools, statistical principles and methodologies
Advanced proficiency in Excel (VBA, macros, formulas, data visualization), PowerPoint, and statistical software (SAS, Emblem)
Strong planning, analytical, decision-making, and communication skills with a solid understanding of how to improve business outcomes
About Us / Pay Philosophy The typical starting salary range for this role is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the market value for these positions and provides opportunities for growth within the role. Some roles may include commission and/or bonus earnings based on the compensation plan.
Liberty Mutual is committed to fostering an inclusive environment and providing benefits that support employee well-being. We encourage ongoing learning and career development. We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected status.
Fair Chance Notices: California, Los Angeles (Incorporated and Unincorporated), Philadelphia, San Francisco.
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Base pay range: $82,000.00/yr - $157,000.00/yr
Note: A role-based pay range and in-office requirements may apply based on candidate location and other factors. Your actual pay will be based on skills and experience; discuss with your recruiter for details.
Responsibilities
Utilize a variety of tools and data sources to lead analysis focused on enhancing the DRC sales experience through customer segmentation
Lead workstreams independently and cross-functionally, providing stakeholders with recommendations for future enhancements and answering complex questions by synthesizing data from multiple sources
Analyze business metrics to plan, size, and prioritize new opportunities for implementation
Query, curate, and manipulate large datasets from multiple platforms to deliver insights for critical business decisions
Balance multiple tasks, communicate proactively with stakeholders, and adapt to shifting priorities in a fast-paced environment
Prepare and deliver presentations for a wide range of audiences, including influencing senior leadership on key priorities and decisions
Collaborate with front-line leaders, Operational Analytics, agile squads, and Operational Enablement to identify opportunities and prioritize solutions
Tie quantitative and qualitative insights to inform prioritization of work supporting front-line sales agents
Balance profitability and growth in pursuing Segmentation and Direct Monetization goals
Think critically and holistically to drive a cohesive strategy across the Direct ecosystem
Qualifications
Bachelor's Degree plus a minimum of 3 years (typically 4+), or equivalent experience
Mathematics, Economics, Statistics or other quantitative field preferred
Advanced knowledge of data sources, tools, statistical principles and methodologies
Advanced proficiency in Excel (VBA, macros, formulas, data visualization), PowerPoint, and statistical software (SAS, Emblem)
Strong planning, analytical, decision-making, and communication skills with a solid understanding of how to improve business outcomes
About Us / Pay Philosophy The typical starting salary range for this role is determined by factors including skills, experience, education, certifications, and location. The full salary range reflects the market value for these positions and provides opportunities for growth within the role. Some roles may include commission and/or bonus earnings based on the compensation plan.
Liberty Mutual is committed to fostering an inclusive environment and providing benefits that support employee well-being. We encourage ongoing learning and career development. We are an equal opportunity employer and do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other protected status.
Fair Chance Notices: California, Los Angeles (Incorporated and Unincorporated), Philadelphia, San Francisco.
#J-18808-Ljbffr