Coupa Software
Employer Industry: Enterprise Software Solutions
Why consider this job opportunity
Salary up to $237,000 with eligibility for commission
Opportunity for career advancement and growth within a pioneering technology company
Flexible remote work options available
Collaborative and inclusive work environment that values teamwork and transparency
Chance to make a global impact on customer success and satisfaction
What to Expect (Job Responsibilities)
Develop and lead Digital and Scaled Customer Success programs to enhance overall customer experience and drive revenue growth
Establish a global Success Desk service bureau to provide proactive support for customers
Create a comprehensive Digital Customer Success experience covering all phases of the customer lifecycle
Build and mentor a high-performing team focused on digital customer engagement and quality delivery
Implement automated processes for onboarding, customer health scoring, and risk identification
What is Required (Qualifications)
5+ years in Customer Success leadership roles within enterprise SaaS companies
Proven experience in scaling digital customer success programs
Strong understanding of the enterprise SaaS business model and its impact on revenue growth
Expertise in automation, AI tools, data analytics, and self-service strategies
Exceptional communication and relationship-building skills across various stakeholder groups
How to Stand Out (Preferred Qualifications)
Experience with customer success platforms and tools such as Gainsight, Totango, Intercom, and Salesforce
Proven ability to define and optimize customer health scoring models and engagement campaigns
Willingness to travel up to 25% of the time for domestic and international engagements
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary up to $237,000 with eligibility for commission
Opportunity for career advancement and growth within a pioneering technology company
Flexible remote work options available
Collaborative and inclusive work environment that values teamwork and transparency
Chance to make a global impact on customer success and satisfaction
What to Expect (Job Responsibilities)
Develop and lead Digital and Scaled Customer Success programs to enhance overall customer experience and drive revenue growth
Establish a global Success Desk service bureau to provide proactive support for customers
Create a comprehensive Digital Customer Success experience covering all phases of the customer lifecycle
Build and mentor a high-performing team focused on digital customer engagement and quality delivery
Implement automated processes for onboarding, customer health scoring, and risk identification
What is Required (Qualifications)
5+ years in Customer Success leadership roles within enterprise SaaS companies
Proven experience in scaling digital customer success programs
Strong understanding of the enterprise SaaS business model and its impact on revenue growth
Expertise in automation, AI tools, data analytics, and self-service strategies
Exceptional communication and relationship-building skills across various stakeholder groups
How to Stand Out (Preferred Qualifications)
Experience with customer success platforms and tools such as Gainsight, Totango, Intercom, and Salesforce
Proven ability to define and optimize customer health scoring models and engagement campaigns
Willingness to travel up to 25% of the time for domestic and international engagements
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr