Montage International
Reservations Supervisor (FT)
Montage International, San Diego, California, United States, 92189
Reservations Supervisor (FT) – Montage International
Join to apply for the
Reservations Supervisor (FT)
role at
Montage International .
Live Your Passion. Add Your Magic. Montage International is seeking passionate people to bring our vision to life. We are committed to a culture that encourages doing what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed; discuss with our hiring managers during the selection process.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please click here to apply internally.
Summary The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long-term objectives, including profitable financial management, inventory management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.
Essential Functions
Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives.
Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
Audit the Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks/goals.
Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.
Provide assistance to management with revenue data entry and continuous updates on daily goals, events and statistics.
Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
May be asked to support other departments as needed, including Front Desk coverage or shifts as part of operational support.
Qualifications
College degree preferred
2 years’ experience in a luxury hotel preferred
Exceptional guest recovery skills
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Positive attitude and willingness to participate in a learning environment
Ability to integrate company values into all interactions
Ability to quickly adapt to using new software products
Dependable with availability to work weekends, evenings, and holidays as required
Understanding of revenue reports, group blocks, resumes and reports; knowledge of commissions preferred
Physical Requirements Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required for the remainder of the day. May need to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and visual acuity. Continuous talking and hearing in interactions with guests and colleagues.
The pay scale for Reservations Supervisor is $26 - $28 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Montage International. Sign in to set job alerts for “Reservations Supervisor” roles.
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Reservations Supervisor (FT)
role at
Montage International .
Live Your Passion. Add Your Magic. Montage International is seeking passionate people to bring our vision to life. We are committed to a culture that encourages doing what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed; discuss with our hiring managers during the selection process.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please click here to apply internally.
Summary The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long-term objectives, including profitable financial management, inventory management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.
Essential Functions
Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspire to reach defined goals and objectives.
Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
Audit the Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks/goals.
Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.
Provide assistance to management with revenue data entry and continuous updates on daily goals, events and statistics.
Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
May be asked to support other departments as needed, including Front Desk coverage or shifts as part of operational support.
Qualifications
College degree preferred
2 years’ experience in a luxury hotel preferred
Exceptional guest recovery skills
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Positive attitude and willingness to participate in a learning environment
Ability to integrate company values into all interactions
Ability to quickly adapt to using new software products
Dependable with availability to work weekends, evenings, and holidays as required
Understanding of revenue reports, group blocks, resumes and reports; knowledge of commissions preferred
Physical Requirements Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required for the remainder of the day. May need to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and visual acuity. Continuous talking and hearing in interactions with guests and colleagues.
The pay scale for Reservations Supervisor is $26 - $28 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Hospitality
Referrals increase your chances of interviewing at Montage International. Sign in to set job alerts for “Reservations Supervisor” roles.
#J-18808-Ljbffr