Suna Solutions
Hardware Technical Support Specialist
Suna Solutions, San Diego, California, United States, 92189
Base pay range
$22.00/hr - $35.00/hr Lead Recruiting & Operations Specialist at Suna Solutions Details:
multiple Technical Support openings at this time. To be considered, potential candidates should have 1 or more of the following experience: 2+ years of call center experience in a technical support role, supporting technical hardware and home and building automation equipment Experience with residential automation platforms and products such as ELAN, Control4, Savant, Lutron, Crestron, Extron, and AMX Experience in commercial Audio-Visual products like amplifiers, speakers, and network switches Experience with installation, support, and/or sales of commercial gate operators, garage doors or similar Mechanical engineering background; experience with installation of home and building automation systems (gates, garage doors, parking systems, home security, and access control systems) Summary: This is a customer-facing position that requires strong verbal communication skills, a positive attitude, and a solid understanding of electromechanical systems. You’ll provide post-sales product support via phone and email, working directly with installers, technicians, and end-users to resolve technical issues. Location:
Onsite in Carlsbad, CA Schedule:
Monday-Friday, 7am-5pm Hourly range:
$22.00 to $35.00 USD, depending on experience and position Primary Responsibilities: Provide professional and comprehensive technical support via telephone, email, and live chat to customers, field service professionals, and internal departments. This includes addressing product and procedure questions and expertly troubleshooting product installation and programming challenges. Act as a key point of contact and technical brand champion for sales and field escalations within our brands. Support network-capable devices used in access control systems. Walk customers through diagnostics and provide clear, step-by-step solutions. Offer preventive maintenance tips and configuration guidance to improve product performance. Document all customer interactions accurately in our CRM system. Collaborate with Engineering, Quality, RMA, and Technical Writing teams to ensure product improvements and customer satisfaction. Participate in testing or analysis of returned units when required. Addresses and responds to customer inquiries on HySecurity products and services, including installation, operation, functions, troubleshooting and maintenance Provide Technical Support for control products via telephone & email for ELAN Dealers Qualifications: Familiarity with commercial gate operators, access control systems, and networking basics. Experience with installation, support, and/or sales of commercial gate operators, garage doors or similar highly preferred Hardware technical support experience Hands-on experience with home and building automation systems (installation or troubleshooting) Associate’s degree or equivalent experience preferred. Bilingual is a plus. Experience with residential automation platforms and products such as ELAN, Control4, Savant, Lutron, Crestron, Extron, and AMX preferred Experience in commercial Audio-Visual products like amplifiers, speakers, and network switches preferred Knowledge, Skills and Abilities: Ability to troubleshoot networked electromechanical systems Understanding of low and high voltage electrical systems. Ability to use diagnostic tools like voltmeters/ohm meters. Comfortable reading technical drawings and specification sheets. High attention to detail and customer service orientation. Strong organizational and communication skills. Proficient with Microsoft Office tools. Positive, self-motivated, and eager to learn. Proven ability to multi-task, set project priorities, goals and objectives for self Ability to effectively & professionally communicate with co-workers, customers and vendors. Physical Requirements: Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard Manual dexterity suitable for use of utilizing a computer Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation Light to moderate lifting Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be comfortable working in an office environment to include moderate noise levels The working area is primarily in an open office setting with reasonable lighting and controlled temperatures. Disclaimer:
The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington. CA: $22-35/hour, DOE
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$22.00/hr - $35.00/hr Lead Recruiting & Operations Specialist at Suna Solutions Details:
multiple Technical Support openings at this time. To be considered, potential candidates should have 1 or more of the following experience: 2+ years of call center experience in a technical support role, supporting technical hardware and home and building automation equipment Experience with residential automation platforms and products such as ELAN, Control4, Savant, Lutron, Crestron, Extron, and AMX Experience in commercial Audio-Visual products like amplifiers, speakers, and network switches Experience with installation, support, and/or sales of commercial gate operators, garage doors or similar Mechanical engineering background; experience with installation of home and building automation systems (gates, garage doors, parking systems, home security, and access control systems) Summary: This is a customer-facing position that requires strong verbal communication skills, a positive attitude, and a solid understanding of electromechanical systems. You’ll provide post-sales product support via phone and email, working directly with installers, technicians, and end-users to resolve technical issues. Location:
Onsite in Carlsbad, CA Schedule:
Monday-Friday, 7am-5pm Hourly range:
$22.00 to $35.00 USD, depending on experience and position Primary Responsibilities: Provide professional and comprehensive technical support via telephone, email, and live chat to customers, field service professionals, and internal departments. This includes addressing product and procedure questions and expertly troubleshooting product installation and programming challenges. Act as a key point of contact and technical brand champion for sales and field escalations within our brands. Support network-capable devices used in access control systems. Walk customers through diagnostics and provide clear, step-by-step solutions. Offer preventive maintenance tips and configuration guidance to improve product performance. Document all customer interactions accurately in our CRM system. Collaborate with Engineering, Quality, RMA, and Technical Writing teams to ensure product improvements and customer satisfaction. Participate in testing or analysis of returned units when required. Addresses and responds to customer inquiries on HySecurity products and services, including installation, operation, functions, troubleshooting and maintenance Provide Technical Support for control products via telephone & email for ELAN Dealers Qualifications: Familiarity with commercial gate operators, access control systems, and networking basics. Experience with installation, support, and/or sales of commercial gate operators, garage doors or similar highly preferred Hardware technical support experience Hands-on experience with home and building automation systems (installation or troubleshooting) Associate’s degree or equivalent experience preferred. Bilingual is a plus. Experience with residential automation platforms and products such as ELAN, Control4, Savant, Lutron, Crestron, Extron, and AMX preferred Experience in commercial Audio-Visual products like amplifiers, speakers, and network switches preferred Knowledge, Skills and Abilities: Ability to troubleshoot networked electromechanical systems Understanding of low and high voltage electrical systems. Ability to use diagnostic tools like voltmeters/ohm meters. Comfortable reading technical drawings and specification sheets. High attention to detail and customer service orientation. Strong organizational and communication skills. Proficient with Microsoft Office tools. Positive, self-motivated, and eager to learn. Proven ability to multi-task, set project priorities, goals and objectives for self Ability to effectively & professionally communicate with co-workers, customers and vendors. Physical Requirements: Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard Manual dexterity suitable for use of utilizing a computer Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation Light to moderate lifting Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be comfortable working in an office environment to include moderate noise levels The working area is primarily in an open office setting with reasonable lighting and controlled temperatures. Disclaimer:
The above statements reflect the general details considered necessary to decide the principal functions of the job identified, and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws. REQUESTING AN ACCOMMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter. PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington. CA: $22-35/hour, DOE
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