The Mom Project
Regional Manager, Operating Room Integration Customer Success
The Mom Project, Baltimore, Maryland, United States, 21276
Regional Manager, Operating Room Integration Customer Success
Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project Overview
The Mom Project is excited to partner with
KARL STORZ US
in their search for a
Regional Manager, Operating Room Integration Customer Success . Since its beginnings in 1945, the
KARL STORZ
family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale, but a leader in the things that matter: creativity, flexibility, and expertise. Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent
KARL STORZ
developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management. At
KARL STORZ , we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. Responsibilities
Lead and develop a team of 10 Customer Success Managers Ensure timely and accurate Operating Room installations Drive customer success and satisfaction Develop and enhance the team\'s skillsets and capabilities Maintain horizontal alignment with service and deployments verticals Drive process improvements to impact customer satisfaction Skills and Qualifications
Bachelor\'s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience 5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred 3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus Minimum of 3 years of people management experience preferred Proven experience in managing a geographically diverse team Excellent communication and organizational skills Ability to work in ambiguous or high-stress situations Demonstrated record of working collaboratively in a matrixed environment Preferred
Technical and/or Project Management certifications Holistic understanding of Cable Terminations and handling Holistic understanding of Cable Media Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders Technical project installation and/or integration experience Eligible Employee Benefits
Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance 3 weeks vacation, 11 holidays plus paid sick time Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child 401(k) retirement savings plan with a match Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance Tuition reimbursement up to $5,250 per year Fitness reimbursement of up to $200 annually And more KARL STORZ reserves the right to change or modify the employee’s job description at any time during the employment relationship. Employees may be required to perform duties outside their normal description. All applicable KARL STORZ policies and procedures apply. KARL STORZ is committed to a safe work environment. Hospital credentialing/health screens may be required, and vaccinations or other requirements may be needed as outlined by customers. During the interview process, ask about credentialing/health screens and accommodations if needed. The pay range listed is a good faith estimate and may be modified. Salary will consider factors such as location, specialty, service line, experience, education, credentials, internal equity, and budget. We are committed to an inclusive workplace where all applicants are considered without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available during recruitment. For assistance, email taoperations@karlstorz.com.
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Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project Overview
The Mom Project is excited to partner with
KARL STORZ US
in their search for a
Regional Manager, Operating Room Integration Customer Success . Since its beginnings in 1945, the
KARL STORZ
family company has grown into a global manufacturer and distributor of endoscopes, medical instruments, and devices. We are no giant on an international scale, but a leader in the things that matter: creativity, flexibility, and expertise. Our range of endoscopic instruments for human medicine, veterinary medicine, and industrial endoscopy now includes more than 15,000 products. The most recent
KARL STORZ
developments are in digital documentation systems and comprehensive operating room concepts. As a system supplier, the company combines its expertise in endoscopy with software solutions to achieve integration in the operating room and to support clinical processes and resource management. At
KARL STORZ , we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. Responsibilities
Lead and develop a team of 10 Customer Success Managers Ensure timely and accurate Operating Room installations Drive customer success and satisfaction Develop and enhance the team\'s skillsets and capabilities Maintain horizontal alignment with service and deployments verticals Drive process improvements to impact customer satisfaction Skills and Qualifications
Bachelor\'s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience 5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred 3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus Minimum of 3 years of people management experience preferred Proven experience in managing a geographically diverse team Excellent communication and organizational skills Ability to work in ambiguous or high-stress situations Demonstrated record of working collaboratively in a matrixed environment Preferred
Technical and/or Project Management certifications Holistic understanding of Cable Terminations and handling Holistic understanding of Cable Media Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders Technical project installation and/or integration experience Eligible Employee Benefits
Medical / Dental / Vision, including a state-of-the-art wellness program and pet insurance 3 weeks vacation, 11 holidays plus paid sick time Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child 401(k) retirement savings plan with a match Section 125 Flexible Spending Accounts Life, STD, LTD & LTC Insurance Tuition reimbursement up to $5,250 per year Fitness reimbursement of up to $200 annually And more KARL STORZ reserves the right to change or modify the employee’s job description at any time during the employment relationship. Employees may be required to perform duties outside their normal description. All applicable KARL STORZ policies and procedures apply. KARL STORZ is committed to a safe work environment. Hospital credentialing/health screens may be required, and vaccinations or other requirements may be needed as outlined by customers. During the interview process, ask about credentialing/health screens and accommodations if needed. The pay range listed is a good faith estimate and may be modified. Salary will consider factors such as location, specialty, service line, experience, education, credentials, internal equity, and budget. We are committed to an inclusive workplace where all applicants are considered without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available during recruitment. For assistance, email taoperations@karlstorz.com.
#J-18808-Ljbffr