The Mom Project
Regional Manager, Operating Room Integration Customer Success
The Mom Project, Atlanta, Georgia, United States, 30383
Regional Manager, Operating Room Integration Customer Success
Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project
The Mom Project is excited to partner with
KARL STORZ US
in their search for a
Regional Manager, Operating Room Integration Customer Success . KARL STORZ is a global manufacturer of endoscopes, medical instruments, and devices. The company focuses on innovative technology to support complex surgical procedures.
Key Responsibilities
Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance the team's skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction
Skills And Qualifications
Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus.
Minimum of 3 years of people management experience preferred
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment
Preferred
Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
Technical project installation and/or integration experience
Benefits
Medical / Dental / Vision, including a state‑of‑the‑art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child
401(k) retirement savings plan with a 60% match of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre‑reimbursement up to $5,250 per year
Fitness reimbursement up to $200 annually
And much more!
Eligible employees must comply with all applicable KARL STORZ policies and procedures.
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Regional Manager, Operating Room Integration Customer Success
role at
The Mom Project
The Mom Project is excited to partner with
KARL STORZ US
in their search for a
Regional Manager, Operating Room Integration Customer Success . KARL STORZ is a global manufacturer of endoscopes, medical instruments, and devices. The company focuses on innovative technology to support complex surgical procedures.
Key Responsibilities
Lead and develop a team of 10 Customer Success Managers
Ensure timely and accurate Operating Room installations
Drive customer success and satisfaction
Develop and enhance the team's skillsets and capabilities
Maintain horizontal alignment with service and deployments verticals
Drive process improvements to impact customer satisfaction
Skills And Qualifications
Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
3-5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus.
Minimum of 3 years of people management experience preferred
Proven experience in managing a geographically diverse team
Excellent communication and organizational skills
Ability to work in ambiguous or high-stress situations
Demonstrated record of working collaboratively in a matrixed environment
Preferred
Technical and/or Project Management certifications
Holistic understanding of Cable Terminations and handling
Holistic understanding of Cable Media
Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders
Technical project installation and/or integration experience
Benefits
Medical / Dental / Vision, including a state‑of‑the‑art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child
401(k) retirement savings plan with a 60% match of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre‑reimbursement up to $5,250 per year
Fitness reimbursement up to $200 annually
And much more!
Eligible employees must comply with all applicable KARL STORZ policies and procedures.
#J-18808-Ljbffr