Tyto Athene, LLC
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Desktop Support Technician III
role at
Tyto Athene, LLC This range is provided by Tyto Athene, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$27.00/hr - $32.00/hr Direct message the job poster from Tyto Athene, LLC Tyto Athene is searching for a
Desktop Support Technician
to join our team in Chicopee, MA at Westover AFB. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities
Diagnose and resolve customer reported system incidents, problems, and events. Administer accounts, network rights, and access to systems and equipment. Troubleshoot system hardware and software. Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. Knowledge of systems administration concepts. Knowledge of the operations and processes for incident, problem, and event management. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, GPSs). Knowledge of successful capabilities to identify the solutions to less common and more complex system problems. Develop a trend analysis and impact report. Leverage knowledge of cloud computing service models SaaS, IaaS, and PaaS, as needed. Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager Troubleshoot VMware WorkspaceOne enrollment issues. Troubleshoot VMware WorkspaceOne Application Assignment issues. Requirements
3 or more years of experience managing network modernization work or system projects of similar scope and complexity. Experienced as a desktop support technician or equivalent. Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Knowledge of iOS and Android Operating Systems Knowledge of VMware WorkspaceOne Mobile Device Manager Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues. Excellent vertical and lateral thinking. Clear written and verbal communication. Knowledge of cloud computing service models SaaS, IaaS, and PaaS, as needed. Forbearing, flexible, and supportive Active IAT II Security Plus + Certification Provide onsite support in Grissom, IN Security Clearance
This is an "SCA" opportunity Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries Information Services Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified about new Desktop Support Technician jobs in
Chicopee, MA .
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Desktop Support Technician III
role at
Tyto Athene, LLC This range is provided by Tyto Athene, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$27.00/hr - $32.00/hr Direct message the job poster from Tyto Athene, LLC Tyto Athene is searching for a
Desktop Support Technician
to join our team in Chicopee, MA at Westover AFB. This is a complex contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services. Responsibilities
Diagnose and resolve customer reported system incidents, problems, and events. Administer accounts, network rights, and access to systems and equipment. Troubleshoot system hardware and software. Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation. Knowledge of systems administration concepts. Knowledge of the operations and processes for incident, problem, and event management. Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, GPSs). Knowledge of successful capabilities to identify the solutions to less common and more complex system problems. Develop a trend analysis and impact report. Leverage knowledge of cloud computing service models SaaS, IaaS, and PaaS, as needed. Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager Troubleshoot VMware WorkspaceOne enrollment issues. Troubleshoot VMware WorkspaceOne Application Assignment issues. Requirements
3 or more years of experience managing network modernization work or system projects of similar scope and complexity. Experienced as a desktop support technician or equivalent. Capabilities needed to deliver in-person and remote IT aid. Fantastic installation, diagnostic, upgrade, and restoration abilities. Knowledge of iOS and Android Operating Systems Knowledge of VMware WorkspaceOne Mobile Device Manager Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues. Excellent vertical and lateral thinking. Clear written and verbal communication. Knowledge of cloud computing service models SaaS, IaaS, and PaaS, as needed. Forbearing, flexible, and supportive Active IAT II Security Plus + Certification Provide onsite support in Grissom, IN Security Clearance
This is an "SCA" opportunity Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries Information Services Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified about new Desktop Support Technician jobs in
Chicopee, MA .
#J-18808-Ljbffr