Tyto Athene, LLC
Desktop Support Technician III
at
Tyto Athene, LLC
Location:
Homestead, FL
This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
Diagnose and resolve customer reported system incidents, problems, and events.
Administer accounts, network rights, and access to systems and equipment.
Troubleshoot system hardware and software.
Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
Knowledge of systems administration concepts.
Knowledge of the operations and processes for incident, problem, and event management.
Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
Develop a trend analysis and impact report.
Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager.
Troubleshoot VMware WorkspaceOne enrollment issues.
Troubleshoot VMware WorkspaceOne Application Assignment issues.
Required Qualifications
3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
Experience as a desktop support technician or equivalent.
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Knowledge of iOS and Android Operating Systems.
Knowledge of VMware WorkspaceOne Mobile Device Manager.
Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
Excellent vertical and lateral thinking.
Clear written and verbal communication.
Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Forbearing, flexible, and supportive.
ACTIVE IAT II Security Plus + Certification.
Provide onsite support in Homestead, FL.
Security Clearance Required This is an "SCA" Opportunity
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Tuition assistance
Referral incentive: Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x.
Get notified about new Desktop Support Technician jobs in
Homestead, FL .
#J-18808-Ljbffr
at
Tyto Athene, LLC
Location:
Homestead, FL
This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
Diagnose and resolve customer reported system incidents, problems, and events.
Administer accounts, network rights, and access to systems and equipment.
Troubleshoot system hardware and software.
Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
Knowledge of systems administration concepts.
Knowledge of the operations and processes for incident, problem, and event management.
Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
Develop a trend analysis and impact report.
Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager.
Troubleshoot VMware WorkspaceOne enrollment issues.
Troubleshoot VMware WorkspaceOne Application Assignment issues.
Required Qualifications
3 or more years of experience managing network modernization work or system projects of similar scope and complexity.
Experience as a desktop support technician or equivalent.
Capabilities needed to deliver in-person and remote IT aid.
Fantastic installation, diagnostic, upgrade, and restoration abilities.
Knowledge of iOS and Android Operating Systems.
Knowledge of VMware WorkspaceOne Mobile Device Manager.
Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
Excellent vertical and lateral thinking.
Clear written and verbal communication.
Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
Forbearing, flexible, and supportive.
ACTIVE IAT II Security Plus + Certification.
Provide onsite support in Homestead, FL.
Security Clearance Required This is an "SCA" Opportunity
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
Vision insurance
401(k)
Paid paternity leave
Paid maternity leave
Tuition assistance
Referral incentive: Referrals increase your chances of interviewing at Tyto Athene, LLC by 2x.
Get notified about new Desktop Support Technician jobs in
Homestead, FL .
#J-18808-Ljbffr