The Diplomat Beach Resort
Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton
The Diplomat Beach Resort, Florida, New York, United States
Guest Services Manager - The Diplomat Beach Resort, Curio Collection by Hilton
The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is seeking a Guest Services Manager to join their leadership team. This 1000-room oceanfront resort offers two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach with stunning views and dining options. This position will report to the director/assistant director of front office and oversee a team of 16 union bell and door team members as well as one concierge. Shift Pattern:
candidates should be available to work AM and PM shifts, any day of the week, including weekends and holidays as needed. Salary Range:
$83,000.00 - $88,000.00, final offer based on experience. The Benefits
– Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits, including: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications* 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary by property terms and applicable collective bargaining agreement What will I be doing?
As Guest Services Manager, you would be responsible for managing Guest Services operations to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Manage all Guest Service operations including guest luggage/package storage, porterage and amenity drops, gratuity distribution, systems management, labor budgeting/forecasting, department management, policy and procedure implementation, and meeting participation/facilitation Oversee daily operations in all Guest Services departments Collaborate with third-party parking vendors and in-house sales/events teams for group arrivals Manage administrative projects and ensure adherence to established quality standards Monitor and develop team member performance, including supervision, scheduling, counseling and evaluations, and recognition Monitor and address service and satisfaction trends and implement improvements accordingly Recruit, interview and train team members What are we looking for?
Hilton seeks candidates who demonstrate the following values and attributes: Hospitality - delivering exceptional guest experiences Integrity - doing the right thing, all the time Leadership - leaders in the industry and communities Teamwork - team players in everything we do Ownership - owning actions and decisions Now - operating with urgency and discipline Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, offering a range of brands and experiences. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences around the world every day. Our Team Members are central to this mission. Work Location : The Diplomat Beach Resort Schedule : Full-time Brand : Curio Collection by Hilton Job : Guest Services, Operations, and Front Office
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The Diplomat Beach Resort Hollywood, Curio Collection by Hilton is seeking a Guest Services Manager to join their leadership team. This 1000-room oceanfront resort offers two beachside pools, a Dip & Slide splash pad for kids, and 1,000 linear feet of alabaster beach with stunning views and dining options. This position will report to the director/assistant director of front office and oversee a team of 16 union bell and door team members as well as one concierge. Shift Pattern:
candidates should be available to work AM and PM shifts, any day of the week, including weekends and holidays as needed. Salary Range:
$83,000.00 - $88,000.00, final offer based on experience. The Benefits
– Hilton supports the mental and physical wellbeing of all Team Members through innovative programs and benefits, including: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to a wide variety of educational credentials through Guild Education, including college degrees and professional certifications* 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary by property terms and applicable collective bargaining agreement What will I be doing?
As Guest Services Manager, you would be responsible for managing Guest Services operations to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Manage all Guest Service operations including guest luggage/package storage, porterage and amenity drops, gratuity distribution, systems management, labor budgeting/forecasting, department management, policy and procedure implementation, and meeting participation/facilitation Oversee daily operations in all Guest Services departments Collaborate with third-party parking vendors and in-house sales/events teams for group arrivals Manage administrative projects and ensure adherence to established quality standards Monitor and develop team member performance, including supervision, scheduling, counseling and evaluations, and recognition Monitor and address service and satisfaction trends and implement improvements accordingly Recruit, interview and train team members What are we looking for?
Hilton seeks candidates who demonstrate the following values and attributes: Hospitality - delivering exceptional guest experiences Integrity - doing the right thing, all the time Leadership - leaders in the industry and communities Teamwork - team players in everything we do Ownership - owning actions and decisions Now - operating with urgency and discipline Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, offering a range of brands and experiences. Our vision is to fill the earth with the light and warmth of hospitality, creating remarkable experiences around the world every day. Our Team Members are central to this mission. Work Location : The Diplomat Beach Resort Schedule : Full-time Brand : Curio Collection by Hilton Job : Guest Services, Operations, and Front Office
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