Hyatt Hotels
The Marriott at the University of Dayton is seeking the right person to join our team as a Front Desk Supervisor. Salary: $16.00 to $19.20 per hour. Combination of am and pm shifts required.
Overview
Working at the front desk places you at the hub of the hotel with the most interaction with guests. As the Front Desk Supervisor, you lead a cohesive team to provide excellent service while maintaining brand standards and Concord standards. Your proactive, responsive, and caring approach helps shape the guest experience. If you enjoy engaging with others, leading a team, and have a winning personality and strong responsibility, this role is a fit for you. Role Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer the switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and assist the AGM and GM with yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Must have clean driving record Why Concord
We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance to Assistant General Manager roles. Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates and maintain a culture where you are valued and supported in your development. Benefits and Additional Info
Benefits (Full Time Associates only) include a comprehensive package with medical/dental/vision, life insurance, short-term and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training and career development opportunities. This employer is an EEO employer M/F/D/V and maintains a drug-free workplace. Qualifications and Behaviors
Preferred Team Player : Works well as a member of a group Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Leader : Inspires teammates to follow them Enthusiastic : Shows intense and eager enjoyment and interest Motivations Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Working at the front desk places you at the hub of the hotel with the most interaction with guests. As the Front Desk Supervisor, you lead a cohesive team to provide excellent service while maintaining brand standards and Concord standards. Your proactive, responsive, and caring approach helps shape the guest experience. If you enjoy engaging with others, leading a team, and have a winning personality and strong responsibility, this role is a fit for you. Role Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer the switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and assist the AGM and GM with yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Must have clean driving record Why Concord
We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance to Assistant General Manager roles. Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates and maintain a culture where you are valued and supported in your development. Benefits and Additional Info
Benefits (Full Time Associates only) include a comprehensive package with medical/dental/vision, life insurance, short-term and long-term disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training and career development opportunities. This employer is an EEO employer M/F/D/V and maintains a drug-free workplace. Qualifications and Behaviors
Preferred Team Player : Works well as a member of a group Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Leader : Inspires teammates to follow them Enthusiastic : Shows intense and eager enjoyment and interest Motivations Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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