Concord Hospitality Enterprises
Front Desk Supervisor
Concord Hospitality Enterprises, Charlotte, North Carolina, United States, 28245
Front Desk Supervisor
We are hiring a dynamic Front Desk Supervisor! We are looking for associates and leaders that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the person that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team, and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple of years to Assistant General Manager roles.
Responsibilities
Provide the highest quality of service to the guest at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Qualifications Previous Front Desk Experience Is Required.
Fosse experience is preferred.
Benefits (Full Time Associates only)
Competitive wages.
Full‑time associates are eligible to participate in a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short‑ and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training and development and career advancement opportunities.
Why Concord? Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and provide a great work environment. We do many fun things on property to stay engaged with our associates and show you we care. You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.
Other Information Pay: $18.00 - $20.00 per hour
We are a proud EEO employer. M/F/D/V. We maintain a drug‑free workplace.
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Responsibilities
Provide the highest quality of service to the guest at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.
Qualifications Previous Front Desk Experience Is Required.
Fosse experience is preferred.
Benefits (Full Time Associates only)
Competitive wages.
Full‑time associates are eligible to participate in a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short‑ and long‑term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training and development and career advancement opportunities.
Why Concord? Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and provide a great work environment. We do many fun things on property to stay engaged with our associates and show you we care. You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.
Other Information Pay: $18.00 - $20.00 per hour
We are a proud EEO employer. M/F/D/V. We maintain a drug‑free workplace.
#J-18808-Ljbffr