AAA - CSAA Insurance Group
Senior Manager, Innovation Design & Research - Remote
AAA - CSAA Insurance Group, Florida, New York, United States
Employer Industry
Insurance Why consider this job opportunity
Opportunity for career advancement and growth within the organization Flexible remote work arrangement available across the continental U.S. Total compensation package includes performance bonuses and a 401(k) with company match Supportive and collaborative work environment that values creativity and inclusion Chance to shape the future of user experience in the insurance industry What to Expect (Job Responsibilities)
Shape the innovation design and research approach by anticipating future technologies and their implications Lead design and research workstreams for innovation projects to ensure human-centered experiences Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs Facilitate workshops and co-creation sessions to translate design insights into clear narratives Manage and mentor design and research team members, fostering a culture of continuous learning What is Required (Qualifications)
Bachelor’s degree required 10+ years of experience in design consulting or UX design Proven ability to think at a systems level and translate broad research into customer-centric solutions Exceptional communication and presentation skills Proficiency with design and prototyping tools such as Figma and Adobe Creative Suite How to Stand Out (Preferred Qualifications)
Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction (HCI) or related field Strong background in property and casualty insurance or financial services Familiarity with human-centered design and digital transformation approaches Experience in service design and process design Ability to shape company culture and support employee engagement initiatives #Insurance #UserExperience #RemoteWork #CareerGrowth #DesignLeadership
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Insurance Why consider this job opportunity
Opportunity for career advancement and growth within the organization Flexible remote work arrangement available across the continental U.S. Total compensation package includes performance bonuses and a 401(k) with company match Supportive and collaborative work environment that values creativity and inclusion Chance to shape the future of user experience in the insurance industry What to Expect (Job Responsibilities)
Shape the innovation design and research approach by anticipating future technologies and their implications Lead design and research workstreams for innovation projects to ensure human-centered experiences Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs Facilitate workshops and co-creation sessions to translate design insights into clear narratives Manage and mentor design and research team members, fostering a culture of continuous learning What is Required (Qualifications)
Bachelor’s degree required 10+ years of experience in design consulting or UX design Proven ability to think at a systems level and translate broad research into customer-centric solutions Exceptional communication and presentation skills Proficiency with design and prototyping tools such as Figma and Adobe Creative Suite How to Stand Out (Preferred Qualifications)
Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction (HCI) or related field Strong background in property and casualty insurance or financial services Familiarity with human-centered design and digital transformation approaches Experience in service design and process design Ability to shape company culture and support employee engagement initiatives #Insurance #UserExperience #RemoteWork #CareerGrowth #DesignLeadership
#J-18808-Ljbffr