AAA - CSAA Insurance Group
Senior Manager, Innovation Design & Research - Remote
AAA - CSAA Insurance Group, Salem, Massachusetts, us, 01971
Employer Industry: Insurance
Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S., with flexible location options
Comprehensive total compensation package, including performance bonus and 401(k) with company match
Supportive and inclusive company culture focused on innovation and community service
Chance to lead and shape the future of user experience in the insurance industry
What to Expect (Job Responsibilities)
Shape the innovation design and research approach by anticipating future technologies and their impact on user expectations
Lead design and research workstreams for innovation projects to ensure desirable, human-centered experiences
Direct ethnographic research, usability testing, and trend analysis to uncover unmet needs and opportunities
Facilitate workshops and co‑creation sessions to translate complex design insights into clear narratives
Manage and mentor design and research direct reports, fostering a culture of creativity and continuous learning
What is Required (Qualifications)
Bachelor’s degree required
10+ years of experience in design consulting or UX design
Proven ability to think at a systems level, translating research and business strategy into customer‑centric solutions
Expertise in conducting exploratory research and leveraging existing data to inform design decisions
Exceptional communication and presentation skills, with proficiency in industry‑standard design and prototyping tools (e.g., Figma, Adobe Creative Suite)
How to Stand Out (Preferred Qualifications)
Master of Science (M.S.) or Master of Arts (M.A.) in Human‑Computer Interaction (HCI), Interaction Design, or User Experience Design
Strong background in property and casualty (P&C) insurance, financial services, or related industries
Familiarity with human‑centered design, AI/automation, and digital transformation approaches
Experience in service design and process design
#Insurance #UserExperience #RemoteWork #CareerGrowth #Innovation
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why Consider This Job Opportunity
Opportunity for career advancement and growth within the organization
Work remotely anywhere within the continental U.S., with flexible location options
Comprehensive total compensation package, including performance bonus and 401(k) with company match
Supportive and inclusive company culture focused on innovation and community service
Chance to lead and shape the future of user experience in the insurance industry
What to Expect (Job Responsibilities)
Shape the innovation design and research approach by anticipating future technologies and their impact on user expectations
Lead design and research workstreams for innovation projects to ensure desirable, human-centered experiences
Direct ethnographic research, usability testing, and trend analysis to uncover unmet needs and opportunities
Facilitate workshops and co‑creation sessions to translate complex design insights into clear narratives
Manage and mentor design and research direct reports, fostering a culture of creativity and continuous learning
What is Required (Qualifications)
Bachelor’s degree required
10+ years of experience in design consulting or UX design
Proven ability to think at a systems level, translating research and business strategy into customer‑centric solutions
Expertise in conducting exploratory research and leveraging existing data to inform design decisions
Exceptional communication and presentation skills, with proficiency in industry‑standard design and prototyping tools (e.g., Figma, Adobe Creative Suite)
How to Stand Out (Preferred Qualifications)
Master of Science (M.S.) or Master of Arts (M.A.) in Human‑Computer Interaction (HCI), Interaction Design, or User Experience Design
Strong background in property and casualty (P&C) insurance, financial services, or related industries
Familiarity with human‑centered design, AI/automation, and digital transformation approaches
Experience in service design and process design
#Insurance #UserExperience #RemoteWork #CareerGrowth #Innovation
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr