DAHER
Overview
Field Service Engineer at Daher, a leading aircraft manufacturer. Responsible for delivering engineering expertise, troubleshooting in-service issues, and driving continuous improvement in support processes and tools to support customers, distributors, and service centers. Responsibilities
Provide direct and remote technical assistance to customers and service partners. Collaborate with factory engineering, design, and production teams to resolve field issues and develop repair solutions. Analyze in-service data to optimize troubleshooting and improve aircraft performance. Manage customer cases using CRM tools, tracking fleet data, technical subjects, warranty claims, and contact history. Support the distributor and service center network by promoting standardization and enhancing available tools. Build strong relationships with service partners through regular communication and collaboration. Relay customer feedback and propose actionable improvements to enhance service quality and satisfaction. Respond to customer needs promptly, including emergency on-call support. Assist with warranty administration and parts/logistics coordination. Contribute to technical documentation, process development, and knowledge sharing across the support network. Stay current with aircraft systems and support tools, and help train service centers on updates and improvements. Qualifications
Bachelor’s degree in Engineering, Aviation Maintenance, or a related technical field (or equivalent experience). Experience in field service, technical support, or aircraft maintenance preferred. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency with CRM systems and case management tools. Ability to work independently and collaboratively across teams. Willingness to travel and provide on-call support as needed. Company and Benefits
Daher is an aircraft manufacturer and a supplier of industry and service equipment. Daher operates in aircraft manufacturing, aerospace equipment and systems, and logistics and supply chain services. With family ownership, Daher has a long-term vision and a history of innovation since 1863. The company is present in 13 countries and focuses on value-added solutions for its industrial partners. Daher provides a comprehensive rewards package including medical, dental, vision, 401(k), life insurance, disability benefits, paid time off, and paid holidays. Equal opportunity employer information and related statements are included to ensure compliance with applicable laws. All applicants are considered for all positions without regard to protected characteristics under federal, state, and local laws. If accommodation is needed to complete an application or interview, please contact an HR representative. Working hours Full time Salary 95,000 USD Region Florida Location Pompano Experience Open to relevant field experience Languages English required; additional languages a plus
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Field Service Engineer at Daher, a leading aircraft manufacturer. Responsible for delivering engineering expertise, troubleshooting in-service issues, and driving continuous improvement in support processes and tools to support customers, distributors, and service centers. Responsibilities
Provide direct and remote technical assistance to customers and service partners. Collaborate with factory engineering, design, and production teams to resolve field issues and develop repair solutions. Analyze in-service data to optimize troubleshooting and improve aircraft performance. Manage customer cases using CRM tools, tracking fleet data, technical subjects, warranty claims, and contact history. Support the distributor and service center network by promoting standardization and enhancing available tools. Build strong relationships with service partners through regular communication and collaboration. Relay customer feedback and propose actionable improvements to enhance service quality and satisfaction. Respond to customer needs promptly, including emergency on-call support. Assist with warranty administration and parts/logistics coordination. Contribute to technical documentation, process development, and knowledge sharing across the support network. Stay current with aircraft systems and support tools, and help train service centers on updates and improvements. Qualifications
Bachelor’s degree in Engineering, Aviation Maintenance, or a related technical field (or equivalent experience). Experience in field service, technical support, or aircraft maintenance preferred. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency with CRM systems and case management tools. Ability to work independently and collaboratively across teams. Willingness to travel and provide on-call support as needed. Company and Benefits
Daher is an aircraft manufacturer and a supplier of industry and service equipment. Daher operates in aircraft manufacturing, aerospace equipment and systems, and logistics and supply chain services. With family ownership, Daher has a long-term vision and a history of innovation since 1863. The company is present in 13 countries and focuses on value-added solutions for its industrial partners. Daher provides a comprehensive rewards package including medical, dental, vision, 401(k), life insurance, disability benefits, paid time off, and paid holidays. Equal opportunity employer information and related statements are included to ensure compliance with applicable laws. All applicants are considered for all positions without regard to protected characteristics under federal, state, and local laws. If accommodation is needed to complete an application or interview, please contact an HR representative. Working hours Full time Salary 95,000 USD Region Florida Location Pompano Experience Open to relevant field experience Languages English required; additional languages a plus
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