Roche
Field Engineering Specialist - Inland Empire, CA
Roche, Los Angeles, California, United States, 90079
Field Engineering Specialist - Inland Empire, CA
Roche is an equal opportunity employer. Our culture values personal expression, open dialogue, and genuine connections, where you are valued and respected. This role supports Roche's mission to prevent, stop and cure diseases and ensure access to healthcare today and for generations to come.
Responsibilities
Provide expert technical repair and installation services for Roche's product lines to laboratory clients within an assigned territory
Deliver routine technical support, including on-site service for mechanical/system hardware, software, and networking issues
Serve as the primary contact for customers to address technical issues, perform preventative maintenance, monitor performance, resolve issues, and escalate complex problems when necessary
Complete required trainings, adhere to established procedures, and perform diagnostics to identify failures and determine cost-effective repair solutions
Document all service activities, maintain compliance with the quality system, and provide feedback on failure trends to improve product reliability
Maximize customer satisfaction through effective communication, relationship management, and identification of opportunities for cost savings or revenue generation
Manage customer accounts, monitor expenses, and maintain inventory to ensure efficient service delivery and operational effectiveness
Who You Are
High school diploma and 2 years technical school/military training/equivalent experience OR 5 years progressive repair/servicing experience (mechanical/system hardware, software, networking). Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience
Successful completion of required training/certification
Ability to travel, including some overnight travel, is required
Preferred Qualifications
8+ years progressive experience OR Bachelor's degree (related field) plus 4+ years progressive experience
Advanced knowledge of electronics, electromechanical systems, IT, and basic chemistry
Ability to serve as a technical resource for junior staff
Availability for after-hours, weekend/holiday rotation, and 24/7 on-call during rotation
Excellent communication, organizational, and customer service skills
Ability to train/mentor
This is a field-based role. The territory is the Inland Empire. Travel up to 40%.
The expected salary range for this position based on the primary location of California is $68,900- $127,900.
Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
Benefits Relocation benefits are not available for this job posting.
About Roche A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
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Responsibilities
Provide expert technical repair and installation services for Roche's product lines to laboratory clients within an assigned territory
Deliver routine technical support, including on-site service for mechanical/system hardware, software, and networking issues
Serve as the primary contact for customers to address technical issues, perform preventative maintenance, monitor performance, resolve issues, and escalate complex problems when necessary
Complete required trainings, adhere to established procedures, and perform diagnostics to identify failures and determine cost-effective repair solutions
Document all service activities, maintain compliance with the quality system, and provide feedback on failure trends to improve product reliability
Maximize customer satisfaction through effective communication, relationship management, and identification of opportunities for cost savings or revenue generation
Manage customer accounts, monitor expenses, and maintain inventory to ensure efficient service delivery and operational effectiveness
Who You Are
High school diploma and 2 years technical school/military training/equivalent experience OR 5 years progressive repair/servicing experience (mechanical/system hardware, software, networking). Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience
Successful completion of required training/certification
Ability to travel, including some overnight travel, is required
Preferred Qualifications
8+ years progressive experience OR Bachelor's degree (related field) plus 4+ years progressive experience
Advanced knowledge of electronics, electromechanical systems, IT, and basic chemistry
Ability to serve as a technical resource for junior staff
Availability for after-hours, weekend/holiday rotation, and 24/7 on-call during rotation
Excellent communication, organizational, and customer service skills
Ability to train/mentor
This is a field-based role. The territory is the Inland Empire. Travel up to 40%.
The expected salary range for this position based on the primary location of California is $68,900- $127,900.
Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
Benefits Relocation benefits are not available for this job posting.
About Roche A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
#J-18808-Ljbffr