Stephen Center, Inc
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Director of Human Resources Stephen Center
Company Description
Stephen Center partners with the community, families, and individuals to overcome homelessness, addiction, and poverty. Since 1984, Stephen Center has served the homeless and low-income people in Omaha through three programs: Emergency Shelter, HERO Program, and Transitional Living Program. The HERO Program is a state-licensed substance abuse treatment center that also provides treatment for co-occurring mental illnesses. The Transitional Living Program offers independent housing opportunities for those who have successfully completed a drug and alcohol treatment program. Additionally, Stephen Center Thrift provides jobs, training, and vouchers to clients, with proceeds supporting the mission of Stephen Center. Purpose
The HERO Program Director is responsible for the overall clinical and operational management of the dual diagnosis addiction recovery program, ensuring delivery of high-quality, evidence-based services that meet client needs and comply with all applicable regulations. The Program Director provides leadership, oversight, and strategic direction for clinical staff, programming, and client care while fostering a trauma-informed, culturally competent, and client-centered approach to treatment. This role includes oversight of both mental health and substance use disorder services and ensures seamless integration of co-occurring care. The HERO Program Director reports to the Chief Programs Officer in all matters related to the operation, planning, organizing and management of the facility/programs. Key Accountabilities
Clinical Oversight & Supervision
Provide supervision, guidance, coaching and staff development for the Program Manager, licensed clinicians and Resident Support Specialists of the HERO programs. Ensure all documentation (including assessments, treatment plans, and progress notes) is accurate, timely, and compliant with regulatory, licensing, and organizational requirements. Conduct regular clinical chart audits to ensure quality and effectiveness of care. Develop and implement evidence-based programming that addresses co-occurring disorders. Promote and maintain high ethical standards in clinical practice aligned with professional licensure requirements (e.g., LIMHP, LADC). Maintain a consistent on-site presence and provide oversight for the 24/7 HERO residential, intensive outpatient (IOP), and outpatient (OP) substance use and co-occurring treatment programs. Coordinate and assign interns to appropriate therapists; provide weekly supervision for master’s-level interns and support undergraduate students through scheduled discussions and learning contract reviews. Maintain regular communication and collaboration with university supervisors as needed. Program Management & Compliance
Lead programmatic planning, implementation, and evaluation in collaboration with the Chief Program Officer (CPO). Maintain program compliance with all local, state, and federal regulations, including CARF and DHHS standards. Oversee accurate and timely billing practices, in partnership with the finance team. Participate in audits and prepare documentation required for licensure and accreditation. Contribute to the development of the organization’s mission and vision, and ensure alignment between strategic objectives and the goals of the HERO program. Collaborate with the Chief Program Officer to oversee all billing operations, including state parole/probation vouchers, federal offender reimbursements, Veterans Administration billing, Medicaid claims, and client self-pay transactions. Foster a culture-driven work environment grounded in open communication, mutual understanding, transparency, and effective conflict resolution. Model healthy boundaries, professionalism, and trauma-informed care principles. Provide regular coaching and performance evaluations to direct reports. Lead weekly clinical team meetings and interdisciplinary collaboration. Client Care & Engagement
Monitor client progress and outcomes, ensuring individualized, client-centered plans of care. Support coordination of care with external agencies, courts, probation officers, and family systems. Foster an environment of dignity, grace, autonomy, and recovery. Collaboration & Strategic Vision
Partner with the CPO to assess community needs and identify opportunities for program development. Cultivate ongoing partnerships (e.g. community, universities, law enforcement, VA) Develop and implement training initiatives for clinical and support staff. Serve as a liaison between leadership and front-line staff to promote transparency and effective communication. Confidentiality and Compliance
Strictly adhere to HIPAA and 42 CFR Part 2 regulations to protect the confidentiality of all client health and substance use information. Maintain the confidentiality of all agency operations, sensitive documentation, and internal communications. Ensure compliance with office and record security protocols to safeguard client files, electronic medical records, and other confidential information. Professional Growth and Development
Participate in regular supervision sessions to review clinical cases, discuss treatment strategies, and monitor client progress. Engage in ongoing personal and professional development through reading, research, workshops, seminars, and other continuing education activities to enhance therapeutic skills and maintain licensure as a mental health practitioner and/or alcohol and drug counselor. Fulfill all agency-mandated training requirements in a timely and consistent manner. Qualifications
Master’s degree in Counseling, Social Work, Psychology, or related field. Active LIMHP (Licensed Independent Mental Health Practitioner) and/or LADC (Licensed Alcohol and Drug Counselor) in the state of Nebraska. Minimum 3–5 years of clinical experience in a dual diagnosis or addiction treatment setting. Minimum 2 years of supervisory experience. Demonstrated knowledge of trauma-informed care, motivational interviewing, and evidence-based practices. Strong organizational, communication, and leadership skills. Proven experience in administrative leadership roles with progressively increased responsibility and staff supervision. Demonstrated knowledge and hands-on experience managing CARF accreditation standards and compliance processes.
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Company Description
Stephen Center partners with the community, families, and individuals to overcome homelessness, addiction, and poverty. Since 1984, Stephen Center has served the homeless and low-income people in Omaha through three programs: Emergency Shelter, HERO Program, and Transitional Living Program. The HERO Program is a state-licensed substance abuse treatment center that also provides treatment for co-occurring mental illnesses. The Transitional Living Program offers independent housing opportunities for those who have successfully completed a drug and alcohol treatment program. Additionally, Stephen Center Thrift provides jobs, training, and vouchers to clients, with proceeds supporting the mission of Stephen Center. Purpose
The HERO Program Director is responsible for the overall clinical and operational management of the dual diagnosis addiction recovery program, ensuring delivery of high-quality, evidence-based services that meet client needs and comply with all applicable regulations. The Program Director provides leadership, oversight, and strategic direction for clinical staff, programming, and client care while fostering a trauma-informed, culturally competent, and client-centered approach to treatment. This role includes oversight of both mental health and substance use disorder services and ensures seamless integration of co-occurring care. The HERO Program Director reports to the Chief Programs Officer in all matters related to the operation, planning, organizing and management of the facility/programs. Key Accountabilities
Clinical Oversight & Supervision
Provide supervision, guidance, coaching and staff development for the Program Manager, licensed clinicians and Resident Support Specialists of the HERO programs. Ensure all documentation (including assessments, treatment plans, and progress notes) is accurate, timely, and compliant with regulatory, licensing, and organizational requirements. Conduct regular clinical chart audits to ensure quality and effectiveness of care. Develop and implement evidence-based programming that addresses co-occurring disorders. Promote and maintain high ethical standards in clinical practice aligned with professional licensure requirements (e.g., LIMHP, LADC). Maintain a consistent on-site presence and provide oversight for the 24/7 HERO residential, intensive outpatient (IOP), and outpatient (OP) substance use and co-occurring treatment programs. Coordinate and assign interns to appropriate therapists; provide weekly supervision for master’s-level interns and support undergraduate students through scheduled discussions and learning contract reviews. Maintain regular communication and collaboration with university supervisors as needed. Program Management & Compliance
Lead programmatic planning, implementation, and evaluation in collaboration with the Chief Program Officer (CPO). Maintain program compliance with all local, state, and federal regulations, including CARF and DHHS standards. Oversee accurate and timely billing practices, in partnership with the finance team. Participate in audits and prepare documentation required for licensure and accreditation. Contribute to the development of the organization’s mission and vision, and ensure alignment between strategic objectives and the goals of the HERO program. Collaborate with the Chief Program Officer to oversee all billing operations, including state parole/probation vouchers, federal offender reimbursements, Veterans Administration billing, Medicaid claims, and client self-pay transactions. Foster a culture-driven work environment grounded in open communication, mutual understanding, transparency, and effective conflict resolution. Model healthy boundaries, professionalism, and trauma-informed care principles. Provide regular coaching and performance evaluations to direct reports. Lead weekly clinical team meetings and interdisciplinary collaboration. Client Care & Engagement
Monitor client progress and outcomes, ensuring individualized, client-centered plans of care. Support coordination of care with external agencies, courts, probation officers, and family systems. Foster an environment of dignity, grace, autonomy, and recovery. Collaboration & Strategic Vision
Partner with the CPO to assess community needs and identify opportunities for program development. Cultivate ongoing partnerships (e.g. community, universities, law enforcement, VA) Develop and implement training initiatives for clinical and support staff. Serve as a liaison between leadership and front-line staff to promote transparency and effective communication. Confidentiality and Compliance
Strictly adhere to HIPAA and 42 CFR Part 2 regulations to protect the confidentiality of all client health and substance use information. Maintain the confidentiality of all agency operations, sensitive documentation, and internal communications. Ensure compliance with office and record security protocols to safeguard client files, electronic medical records, and other confidential information. Professional Growth and Development
Participate in regular supervision sessions to review clinical cases, discuss treatment strategies, and monitor client progress. Engage in ongoing personal and professional development through reading, research, workshops, seminars, and other continuing education activities to enhance therapeutic skills and maintain licensure as a mental health practitioner and/or alcohol and drug counselor. Fulfill all agency-mandated training requirements in a timely and consistent manner. Qualifications
Master’s degree in Counseling, Social Work, Psychology, or related field. Active LIMHP (Licensed Independent Mental Health Practitioner) and/or LADC (Licensed Alcohol and Drug Counselor) in the state of Nebraska. Minimum 3–5 years of clinical experience in a dual diagnosis or addiction treatment setting. Minimum 2 years of supervisory experience. Demonstrated knowledge of trauma-informed care, motivational interviewing, and evidence-based practices. Strong organizational, communication, and leadership skills. Proven experience in administrative leadership roles with progressively increased responsibility and staff supervision. Demonstrated knowledge and hands-on experience managing CARF accreditation standards and compliance processes.
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