Ameriprise Financial Services, LLC
Systems Administrator II
Ameriprise Financial Services, LLC, Minneapolis, Minnesota, United States, 55400
Overview
Provide systems administration (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems. Responsibilities
Maintain, monitor and manage assigned hardware and/or software systems, including establishing and maintaining network and user environments, storage and security, and end-user computers and peripherals; install and configure software, systems and updates as needed; install, configure and administer server hardware and software, peripherals, services, settings, directories, storage, etc. per standards and requirements. Provide level-2 support for assigned systems. Serve as an escalation point for specific area of expertise, field technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues. Perform troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence. Instruct users in the correct use of equipment or software as required. Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Create, implement, and maintain monitoring and reporting processes with updates, status reports, and usage/performance data available on an ad hoc and regular basis. Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service. Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve performance and overall health of the environment. Perform daily backup operations, ensure all required file systems and systems data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is managed in accordance with established best practices. Required Qualifications
Associate degree or equivalent. 3-5 years of relevant work experience. 3-5+ years of increasingly complex and sophisticated systems administration experience. Tech skill-set/experience will vary by position. 2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment. 3+ years of broad systems experience in several IT areas: servers, networking, security, database, web hosting, desktop, capacity planning, and performance analysis (using tools such as jprobe, junit, TPM, etc.). Advanced F5 Experience in LTM; GTM; APM; and ASM, Developing iRules. Palo Alto Firewall experience. DNS – troubleshooting experience. Proven analytical and problem-solving abilities. Experience installing and maintaining server hardware and peripherals. Knowledge and design experience with virtualized systems (LPARs, WPARs, VMs, Containers, etc.). Preferred Qualifications
Preferred certifications: ITIL Foundation. Working knowledge of LAN/WAN network infrastructure: cabling, switches, routers and hubs, and acceleration/de-duplication devices. Experience writing scripts in one or more administrative languages: shell, Tk, Perl, VBScript, Python. Broad knowledge in networking areas: Routing, Switching, Security, Firewalls, SASE, Proxy, AWS networking, Azure Networking. Conceptual knowledge in IT areas: servers, database, web hosting, capacity planning, performance analysis, virtualization, containers. Confident and capable of leading by establishing command and control during troubleshooting or recovery scenarios. Strong communication and organizational skills with the ability to handle multiple projects with attention to detail and urgency. Strong analytical and problem-solving skills with the ability to present meaningful system statistics and metrics. Experience with automation (e.g., Ansible, Terraform). About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our focus on our clients and strong financial foundation connects Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. We foster meaningful careers and invest in the future for our clients, institutions and communities. Compensation and Benefits
The estimated base salary for this role is $74,800 - $100,000 per year. Most roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We offer a comprehensive benefits program including vacation time, sick time, 401(k), and health, dental and life insurances. Equal Opportunity
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
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Provide systems administration (implementation, management and operational support) and technical expertise for assigned systems, including provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services. Perform troubleshooting and solving of complex hardware and software problems as they relate to assigned systems. Responsibilities
Maintain, monitor and manage assigned hardware and/or software systems, including establishing and maintaining network and user environments, storage and security, and end-user computers and peripherals; install and configure software, systems and updates as needed; install, configure and administer server hardware and software, peripherals, services, settings, directories, storage, etc. per standards and requirements. Provide level-2 support for assigned systems. Serve as an escalation point for specific area of expertise, field technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues. Perform troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence. Instruct users in the correct use of equipment or software as required. Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Create, implement, and maintain monitoring and reporting processes with updates, status reports, and usage/performance data available on an ad hoc and regular basis. Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service. Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve performance and overall health of the environment. Perform daily backup operations, ensure all required file systems and systems data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is managed in accordance with established best practices. Required Qualifications
Associate degree or equivalent. 3-5 years of relevant work experience. 3-5+ years of increasingly complex and sophisticated systems administration experience. Tech skill-set/experience will vary by position. 2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment. 3+ years of broad systems experience in several IT areas: servers, networking, security, database, web hosting, desktop, capacity planning, and performance analysis (using tools such as jprobe, junit, TPM, etc.). Advanced F5 Experience in LTM; GTM; APM; and ASM, Developing iRules. Palo Alto Firewall experience. DNS – troubleshooting experience. Proven analytical and problem-solving abilities. Experience installing and maintaining server hardware and peripherals. Knowledge and design experience with virtualized systems (LPARs, WPARs, VMs, Containers, etc.). Preferred Qualifications
Preferred certifications: ITIL Foundation. Working knowledge of LAN/WAN network infrastructure: cabling, switches, routers and hubs, and acceleration/de-duplication devices. Experience writing scripts in one or more administrative languages: shell, Tk, Perl, VBScript, Python. Broad knowledge in networking areas: Routing, Switching, Security, Firewalls, SASE, Proxy, AWS networking, Azure Networking. Conceptual knowledge in IT areas: servers, database, web hosting, capacity planning, performance analysis, virtualization, containers. Confident and capable of leading by establishing command and control during troubleshooting or recovery scenarios. Strong communication and organizational skills with the ability to handle multiple projects with attention to detail and urgency. Strong analytical and problem-solving skills with the ability to present meaningful system statistics and metrics. Experience with automation (e.g., Ansible, Terraform). About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our focus on our clients and strong financial foundation connects Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. We foster meaningful careers and invest in the future for our clients, institutions and communities. Compensation and Benefits
The estimated base salary for this role is $74,800 - $100,000 per year. Most roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We offer a comprehensive benefits program including vacation time, sick time, 401(k), and health, dental and life insurances. Equal Opportunity
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
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