Visiting Angels Columbus Ohio
LPN Operations Manager - Senior Home Care
Visiting Angels Columbus Ohio, Columbus, Ohio, United States, 43224
Overview
LPN Operations Manager - Senior Home Care role at Visiting Angels Columbus Ohio. This position reports to the Executive Director / Ownership and is a full-time, in-person opportunity located in Columbus, OH.
Responsibilities
Care Delivery & Quality Assurance: Oversee scheduling and coordination of all caregiving services to ensure clients receive consistent, timely, and appropriate care. Monitor client satisfaction through client and caregiver check-ins, surveys, and feedback loops. Partner with RNs and Case Managers to implement and update personalized care plans. Conduct regular audits of client files, visit notes, and care plans to ensure compliance. Investigate and resolve service concerns, caregiver performance issues, or client complaints promptly and professionally.
Staff Management & Development: Recruit, interview, and onboard caregivers and office staff in partnership with HR. Oversee training, continuing education, and skill development programs. Implement performance management processes including coaching, evaluations, corrective actions, and recognition. Maintain staffing levels to meet client demand while balancing cost and efficiency. Foster a culture of accountability, empathy, and teamwork.
Scheduling & Workforce Optimization: Manage a master schedule to optimize client-caregiver matching based on skill, availability, and personality fit. Monitor open shifts and minimize last-minute call-offs and unstaffed clients. Track caregiver utilization, overtime, and productivity metrics.
Compliance & Risk Management: Ensure operations adhere to state regulations, VA and Senior Options requirements, and Visiting Angels’ policies. Maintain up-to-date caregiver records, background checks, credentials, and required training. Prepare for state inspections, audits, and quality reviews. Investigate and document incidents or safety concerns with corrective actions.
Operational Leadership & Reporting: Implement scalable systems and processes to support growth. Track and report KPIs such as caregiver retention, client satisfaction, shift fulfillment, overtime usage, and revenue growth. Collaborate with leadership to set goals, create budgets, and forecast staffing needs. Lead weekly operational meetings with office staff.
Qualifications
Compassionate, client-centered approach aligned with Visiting Angels’ mission.
Proficiency in scheduling software and other digital tools.
Strong leadership skills to manage diverse teams of caregivers and office staff.
Excellent attention to detail, problem-solving, organizational, and communication skills.
(Preferred) Knowledge of Ohio state home care regulations, VA programs, and private pay service structures.
(Preferred) 3-5+ years of experience in healthcare operations, home care, or senior services management.
(Preferred) Bachelor’s degree in Healthcare Administration, Business Management, or related field.
Core Skills
Leadership & People Development
Client-Centered Service Orientation
Operational Excellence & Process Improvement
Problem Solving & Crisis Management
Communication & Relationship Building
Strategic Planning & Execution
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
Location: Columbus, OH. Base pay range: $62,000.00/yr - $68,000.00/yr. Additional commission and bonuses may be available based on performance. Benefits and retirement plans are available. Reports To: Executive Director / Ownership.
#J-18808-Ljbffr
Responsibilities
Care Delivery & Quality Assurance: Oversee scheduling and coordination of all caregiving services to ensure clients receive consistent, timely, and appropriate care. Monitor client satisfaction through client and caregiver check-ins, surveys, and feedback loops. Partner with RNs and Case Managers to implement and update personalized care plans. Conduct regular audits of client files, visit notes, and care plans to ensure compliance. Investigate and resolve service concerns, caregiver performance issues, or client complaints promptly and professionally.
Staff Management & Development: Recruit, interview, and onboard caregivers and office staff in partnership with HR. Oversee training, continuing education, and skill development programs. Implement performance management processes including coaching, evaluations, corrective actions, and recognition. Maintain staffing levels to meet client demand while balancing cost and efficiency. Foster a culture of accountability, empathy, and teamwork.
Scheduling & Workforce Optimization: Manage a master schedule to optimize client-caregiver matching based on skill, availability, and personality fit. Monitor open shifts and minimize last-minute call-offs and unstaffed clients. Track caregiver utilization, overtime, and productivity metrics.
Compliance & Risk Management: Ensure operations adhere to state regulations, VA and Senior Options requirements, and Visiting Angels’ policies. Maintain up-to-date caregiver records, background checks, credentials, and required training. Prepare for state inspections, audits, and quality reviews. Investigate and document incidents or safety concerns with corrective actions.
Operational Leadership & Reporting: Implement scalable systems and processes to support growth. Track and report KPIs such as caregiver retention, client satisfaction, shift fulfillment, overtime usage, and revenue growth. Collaborate with leadership to set goals, create budgets, and forecast staffing needs. Lead weekly operational meetings with office staff.
Qualifications
Compassionate, client-centered approach aligned with Visiting Angels’ mission.
Proficiency in scheduling software and other digital tools.
Strong leadership skills to manage diverse teams of caregivers and office staff.
Excellent attention to detail, problem-solving, organizational, and communication skills.
(Preferred) Knowledge of Ohio state home care regulations, VA programs, and private pay service structures.
(Preferred) 3-5+ years of experience in healthcare operations, home care, or senior services management.
(Preferred) Bachelor’s degree in Healthcare Administration, Business Management, or related field.
Core Skills
Leadership & People Development
Client-Centered Service Orientation
Operational Excellence & Process Improvement
Problem Solving & Crisis Management
Communication & Relationship Building
Strategic Planning & Execution
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
Location: Columbus, OH. Base pay range: $62,000.00/yr - $68,000.00/yr. Additional commission and bonuses may be available based on performance. Benefits and retirement plans are available. Reports To: Executive Director / Ownership.
#J-18808-Ljbffr