Parker Hannifin
IT Infrastructure Site Support Analyst
Parker Hannifin, Bowling Green, Kentucky, United States, 42103
Overview
IT Infrastructure Site Support Analyst at Parker Hannifin. This role focuses on maintaining and supporting the end users and workstation environment at the Bowling Green facility, including installation, maintenance, and general support of hardware and software, and assisting end users with advanced questions or problems.
Responsibilities
Project management experience is required.
Manage incidents and requests in coordination with the global IT service desk, utilizing ITIL foundational principles.
Interact directly with internal customers to investigate business requirements and use cases and recommend appropriate solutions.
Drive results and proactively identify and resolve problems.
Create and communicate decisions impacting the wider business, effectively managing customer expectations.
Provide monthly management reporting on the status of all projects.
Stay abreast of new digital and IT technologies and research their usage at Parker.
Prepare budgets for IT capital and expense initiatives.
Manage endpoint lifecycle of on-site assets.
Manage maintenance contracts and providers of outsourced services; deploy equipment and oversee periodic equipment refresh.
Develop training materials to support process changes and new technology introductions.
Evaluate unplanned requests and determine priority and action.
Coordinate with company leadership on new technologies and system enhancements.
Follow safety and environmental policies relevant to the work area.
Provide after-hours technical support as needed and be prepared for overnight travel to remote locations to implement technical solutions.
Perform other duties as necessary.
Qualifications Education
Bachelor’s degree
Experience
Must be self-motivated and a self-starter.
At least 2 years of experience in an information technology role or related discipline.
At least 2 years of experience in a support or service role with customer interaction.
At least 2 years of experience with maintenance and repair of computer hardware.
Experience with Microsoft Active Directory applications.
Experience with business software applications, including Microsoft Office Suite.
IT Service Management ticketing tool such as ServiceNow, preferred.
Experience in a manufacturing environment, preferred.
Certifications
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred
Skills
Project management skills, standards, methods, and techniques, required
Strong customer service orientation
Proficiency in English language (speaking, reading, writing)
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information confidentially
Strong written and verbal communication
Detail-oriented with excellent organizational and time management abilities
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment
Physical Demands
Ability to work for extended periods of time while sitting or standing
Ability to use hands and fingers for extended periods
Ability to perform repetitive motions for extended periods
Ability to lift and move equipment up to 30 pounds
Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
About Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
Drug Tests Drug-Free Workplace: In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. All applicants will be subject to drug testing as a condition of employment.
Location: Bowling Green, KY
#J-18808-Ljbffr
IT Infrastructure Site Support Analyst at Parker Hannifin. This role focuses on maintaining and supporting the end users and workstation environment at the Bowling Green facility, including installation, maintenance, and general support of hardware and software, and assisting end users with advanced questions or problems.
Responsibilities
Project management experience is required.
Manage incidents and requests in coordination with the global IT service desk, utilizing ITIL foundational principles.
Interact directly with internal customers to investigate business requirements and use cases and recommend appropriate solutions.
Drive results and proactively identify and resolve problems.
Create and communicate decisions impacting the wider business, effectively managing customer expectations.
Provide monthly management reporting on the status of all projects.
Stay abreast of new digital and IT technologies and research their usage at Parker.
Prepare budgets for IT capital and expense initiatives.
Manage endpoint lifecycle of on-site assets.
Manage maintenance contracts and providers of outsourced services; deploy equipment and oversee periodic equipment refresh.
Develop training materials to support process changes and new technology introductions.
Evaluate unplanned requests and determine priority and action.
Coordinate with company leadership on new technologies and system enhancements.
Follow safety and environmental policies relevant to the work area.
Provide after-hours technical support as needed and be prepared for overnight travel to remote locations to implement technical solutions.
Perform other duties as necessary.
Qualifications Education
Bachelor’s degree
Experience
Must be self-motivated and a self-starter.
At least 2 years of experience in an information technology role or related discipline.
At least 2 years of experience in a support or service role with customer interaction.
At least 2 years of experience with maintenance and repair of computer hardware.
Experience with Microsoft Active Directory applications.
Experience with business software applications, including Microsoft Office Suite.
IT Service Management ticketing tool such as ServiceNow, preferred.
Experience in a manufacturing environment, preferred.
Certifications
ITIL Foundation, strongly preferred
Microsoft Certified Professional, preferred
Microsoft Certified Solutions Expert, preferred
CompTIA A+, preferred
Skills
Project management skills, standards, methods, and techniques, required
Strong customer service orientation
Proficiency in English language (speaking, reading, writing)
Ability to apply innovative thinking toward problem resolution
Ability to handle sensitive information confidentially
Strong written and verbal communication
Detail-oriented with excellent organizational and time management abilities
Ability to work in a fast-paced environment and manage multiple priorities
Willingness to learn and take initiative
Self-starter with the ability to work independently, collaboratively, and in a team environment
Physical Demands
Ability to work for extended periods of time while sitting or standing
Ability to use hands and fingers for extended periods
Ability to perform repetitive motions for extended periods
Ability to lift and move equipment up to 30 pounds
Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
About Parker Hannifin Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
Drug Tests Drug-Free Workplace: In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. All applicants will be subject to drug testing as a condition of employment.
Location: Bowling Green, KY
#J-18808-Ljbffr