Concord Hospitality Enterprises
Overview
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring approach will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you. Concord Hospitality offers a great company culture where everyone is valued and treated with respect, and many of our supervisors advance to Assistant General Manager roles in a couple of years. Why Concord? Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and support your development with an Associate First policy. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Get notified about new Front Desk Supervisor jobs in
Duluth, GA . Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x. Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Benefits
Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Qualifications and Expectations (Implied)
This role requires guest service excellence, leadership, and a proactive approach to hotel operations with a focus on brand standards and guest satisfaction. Job Function and Employment Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Hospitality Related Roles
Front Office Night Manager - Hilton Atlanta and Towers Alliance Driver Manager - Front Office Transformation - Pricefx and other Alliances Hilton Garden Inn Atlanta Midtown - Front Desk Manager OEM Breakfast Attendant - Full Time - 5 a.m. start time Medical Assistant/Front Desk Receptionist
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We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring approach will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you. Concord Hospitality offers a great company culture where everyone is valued and treated with respect, and many of our supervisors advance to Assistant General Manager roles in a couple of years. Why Concord? Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and support your development with an Associate First policy. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Get notified about new Front Desk Supervisor jobs in
Duluth, GA . Referrals increase your chances of interviewing at Concord Hospitality Enterprises by 2x. Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Benefits
Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Qualifications and Expectations (Implied)
This role requires guest service excellence, leadership, and a proactive approach to hotel operations with a focus on brand standards and guest satisfaction. Job Function and Employment Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Hospitality Related Roles
Front Office Night Manager - Hilton Atlanta and Towers Alliance Driver Manager - Front Office Transformation - Pricefx and other Alliances Hilton Garden Inn Atlanta Midtown - Front Desk Manager OEM Breakfast Attendant - Full Time - 5 a.m. start time Medical Assistant/Front Desk Receptionist
#J-18808-Ljbffr