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Total System Services

Lead UX Researcher

Total System Services, Dallas, Texas, United States, 75215

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Employer Industry: Payment Solutions

Why consider this job opportunity:

Opportunity for career advancement and growth within the organization

Competitive salary and benefits package

Collaborate with cross-functional teams to influence product design and strategy

Engage in meaningful work that shapes user experiences across diverse platforms

Supportive and dynamic work environment with a focus on innovation

What to Expect (Job Responsibilities):

Promote the value of UX Research through various tools and processes

Establish relationships with key stakeholders to gather research participants and share insights

Collect and analyze user needs and behaviors via qualitative research methods

Create personas, user journeys, and flows to communicate user understanding to product teams

Mentor less experienced researchers to support project approaches and skill growth

What is Required (Qualifications):

Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or a related field, or equivalent practical experience

Minimum 6 years of relevant work experience within user experience, product design research, or related fields

Experience with research design utilizing various methods, including usability studies and surveys

Proficiency with remote research tools such as User Interviews and UserTesting

Excellent time management skills with the ability to handle multiple projects simultaneously

How to Stand Out (Preferred Qualifications):

Master’s degree or higher in a related field

6-8 years of relevant work experience in user experience or Human Computer Interaction

Familiarity with analytics tools like Google Analytics or Pendo

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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