The Carrera Agency
Desktop Support Specialist - Level 3
The Carrera Agency, San Diego, California, United States, 92189
Overview
Desktop Support Specialist
– Join Our Client's Dynamic IT Team! Position Overview Start Date:
ASAP Duration:
6 months (possible option to extend) Compensation/Pay rate:
Starting at $25/hr+ (W2 + benefits), based on experience, education, and other factors. Responsibilities
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives Communicate technical information clearly and effectively to both technical and non-technical audiences Document support activities, resolutions, and maintain accurate records in ticketing systems Collaborate with other IT teams to escalate and resolve complex issues Perform other duties as assigned based on evolving business needs Required Skills & Experience
2–4 years of experience in desktop or IT support roles Strong communication skills - verbal, written, and interpersonal Proven experience in a customer service-oriented technical support role Demonstrated ability to troubleshoot and resolve hardware and software issues Experience in a fast-paced, corporate IT environment Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware Familiarity with mobile device support Ability to exercise sound judgment and make decisions independently Strong organizational skills and attention to detail Preferred Qualifications
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow) Knowledge of MacOS and cross-platform support environments Apply today!
#J-18808-Ljbffr
Desktop Support Specialist
– Join Our Client's Dynamic IT Team! Position Overview Start Date:
ASAP Duration:
6 months (possible option to extend) Compensation/Pay rate:
Starting at $25/hr+ (W2 + benefits), based on experience, education, and other factors. Responsibilities
Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives Communicate technical information clearly and effectively to both technical and non-technical audiences Document support activities, resolutions, and maintain accurate records in ticketing systems Collaborate with other IT teams to escalate and resolve complex issues Perform other duties as assigned based on evolving business needs Required Skills & Experience
2–4 years of experience in desktop or IT support roles Strong communication skills - verbal, written, and interpersonal Proven experience in a customer service-oriented technical support role Demonstrated ability to troubleshoot and resolve hardware and software issues Experience in a fast-paced, corporate IT environment Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware Familiarity with mobile device support Ability to exercise sound judgment and make decisions independently Strong organizational skills and attention to detail Preferred Qualifications
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow) Knowledge of MacOS and cross-platform support environments Apply today!
#J-18808-Ljbffr