Auburn University
Student Staff - Ticket Sales and Event Operations
Auburn University, Auburn, Alabama, us, 36831
Overview
Student Staff - Ticket Sales and Event Operations - Auburn University. The Ticket Sales and Event Operations student staff member at the Jay and Susie Gogue Performing Arts Center is a part-time, year-round position available to Auburn University students. Students will assist patrons with ticket purchases and inquiries, both in person and by phone, manage will call, and help visitors find concessions, restrooms, and their seats at performances. They will also assist with equipment setup, execution, and breakdown for rentals, rehearsals, and performances at the Woltosz Theatre, Ham Amphitheatre at the City of Auburn Lawn and Porch, and other Gogue Center spaces. Events may include concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals. Staff act as welcoming ambassadors, providing hospitality and customer service to patrons, donors, special guests, and visiting artists. Responsibilities
Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person. Display substantial knowledge about GPAC events, performances, ticket sales packages, subscriptions, and policies. Assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility. Maintain professionalism and discretion in dealing with organizational and patron information. Provide day-of-show assistance with will-call, concierge, and house management, as assigned. Assist with event set-up, execution, and breakdown. Sort and store equipment in the proper location in an orderly fashion. Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers. Other duties as assigned. Qualifications
Minimum Qualifications
Enrolled student at Auburn University Expectations
Prior customer service experience is required. Please identify on application if you possess knowledge of any concert/theatrical ticketing programs/software. Ability to understand layouts, meticulously follow set-up, break down, and equipment transporting instructions as assigned. Ability to work independently and with different groups. Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment Must be able to work nights and weekends as required. Preferred Qualifications
Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc. Possess above-average problem-solving and communication skills. Easily adapts and handles high-pressure situations and deadlines. Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude. Attend all mandatory trainings. Follow procedures set forth by the department and university policies. Details
Pay Rate: $10.00/hour Work Hours: Up to 20 per week Location: Auburn, Alabama Employment type: Part-time Equal Opportunity Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Posting and Applications
Posting Date 10/10/2025; Closing Date 12/20/2025. Quick link for Internal Postings: https://www.auemployment.com/postings/56402 By applying, you acknowledge the role is in Auburn University’s environment and may be subject to university policies and postings.
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Student Staff - Ticket Sales and Event Operations - Auburn University. The Ticket Sales and Event Operations student staff member at the Jay and Susie Gogue Performing Arts Center is a part-time, year-round position available to Auburn University students. Students will assist patrons with ticket purchases and inquiries, both in person and by phone, manage will call, and help visitors find concessions, restrooms, and their seats at performances. They will also assist with equipment setup, execution, and breakdown for rentals, rehearsals, and performances at the Woltosz Theatre, Ham Amphitheatre at the City of Auburn Lawn and Porch, and other Gogue Center spaces. Events may include concerts, plays, musicals, festivals, luncheons, university programs, and facility rentals. Staff act as welcoming ambassadors, providing hospitality and customer service to patrons, donors, special guests, and visiting artists. Responsibilities
Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person. Display substantial knowledge about GPAC events, performances, ticket sales packages, subscriptions, and policies. Assist patrons with ticket purchases in person or over the phone via the ticketing system. Promptly address patron questions or concerns about the facility. Maintain professionalism and discretion in dealing with organizational and patron information. Provide day-of-show assistance with will-call, concierge, and house management, as assigned. Assist with event set-up, execution, and breakdown. Sort and store equipment in the proper location in an orderly fashion. Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers. Other duties as assigned. Qualifications
Minimum Qualifications
Enrolled student at Auburn University Expectations
Prior customer service experience is required. Please identify on application if you possess knowledge of any concert/theatrical ticketing programs/software. Ability to understand layouts, meticulously follow set-up, break down, and equipment transporting instructions as assigned. Ability to work independently and with different groups. Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment Must be able to work nights and weekends as required. Preferred Qualifications
Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc. Possess above-average problem-solving and communication skills. Easily adapts and handles high-pressure situations and deadlines. Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude. Attend all mandatory trainings. Follow procedures set forth by the department and university policies. Details
Pay Rate: $10.00/hour Work Hours: Up to 20 per week Location: Auburn, Alabama Employment type: Part-time Equal Opportunity Statement
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Posting and Applications
Posting Date 10/10/2025; Closing Date 12/20/2025. Quick link for Internal Postings: https://www.auemployment.com/postings/56402 By applying, you acknowledge the role is in Auburn University’s environment and may be subject to university policies and postings.
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