AP Recruiters & Associates
Collections Specialist
Miami, FL 33134
12-Month Contract
Overview of the Role
Join a dynamic team at one of the nation's premier clean energy companies! We're seeking a detail-oriented Collections Specialist who thrives on problem-solving and building positive customer relationships. In this role, you'll manage the full lifecycle of delinquent accounts while collaborating with cross‑functional teams to drive resolution and maintain financial health. Your analytical skills and customer‑focused approach will make a direct impact on our client's mission to deliver reliable energy solutions.
Key Responsibilities
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages
Perform daily collection activities including phone calls, emails, texts, and formal letters
Maintain a structured follow‑up system to ensure customer commitments are met
Collaborate cross‑functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes
Prepare weekly forecasts and progress reports by aging bucket
Analyze aging accounts receivable (AR) and monitor for non‑payment trends
Offer and manage payment plans, process payments, and evaluate eligibility for extensions
Conduct skip tracing and assign field cases for accounts lacking contact information
Investigate and resolve collection‑related disputes in a timely manner
Prepare and submit cases for litigation to the legal team
Coordinate with third‑party collection agencies and manage feedback loops
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances
Required Skills & Qualifications
Experience: Minimum 3 years in a collections role managing aging and default accounts
Education: High school diploma required; college degree preferred
Software Proficiency: Zuora (billing and subscription management), Salesforce (CRM and case tracking), CIS (Customer Information System), Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Customer‑focused mindset with a problem‑solving approach
Ability to maintain professionalism in challenging situations
Organized, analytical, and results‑driven
Perks of Working with AP Recruiters & Associates
Competitive hourly pay up to $29.93/hour (DOE)
12‑month contract with a leading industry innovator
Opportunity to develop specialized collections expertise
Professional growth and skill development
Dedicated recruiter support throughout your assignment
Access to meaningful work in the clean energy sector
About the Client Our client is a Fortune 200 clean energy leader headquartered in Florida, operating one of the largest electric utilities in the United States. Serving millions of customers, they're committed to providing reliable, affordable, and clean energy while investing in innovative infrastructure and renewable energy solutions. With a strong focus on customer experience and operational excellence, they're shaping the future of sustainable energy delivery. This organization values integrity, excellence, and continuous improvement, creating an environment where professionals can make a meaningful impact on communities and the environment.
#J-18808-Ljbffr
Key Responsibilities
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages
Perform daily collection activities including phone calls, emails, texts, and formal letters
Maintain a structured follow‑up system to ensure customer commitments are met
Collaborate cross‑functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes
Prepare weekly forecasts and progress reports by aging bucket
Analyze aging accounts receivable (AR) and monitor for non‑payment trends
Offer and manage payment plans, process payments, and evaluate eligibility for extensions
Conduct skip tracing and assign field cases for accounts lacking contact information
Investigate and resolve collection‑related disputes in a timely manner
Prepare and submit cases for litigation to the legal team
Coordinate with third‑party collection agencies and manage feedback loops
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances
Required Skills & Qualifications
Experience: Minimum 3 years in a collections role managing aging and default accounts
Education: High school diploma required; college degree preferred
Software Proficiency: Zuora (billing and subscription management), Salesforce (CRM and case tracking), CIS (Customer Information System), Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Customer‑focused mindset with a problem‑solving approach
Ability to maintain professionalism in challenging situations
Organized, analytical, and results‑driven
Perks of Working with AP Recruiters & Associates
Competitive hourly pay up to $29.93/hour (DOE)
12‑month contract with a leading industry innovator
Opportunity to develop specialized collections expertise
Professional growth and skill development
Dedicated recruiter support throughout your assignment
Access to meaningful work in the clean energy sector
About the Client Our client is a Fortune 200 clean energy leader headquartered in Florida, operating one of the largest electric utilities in the United States. Serving millions of customers, they're committed to providing reliable, affordable, and clean energy while investing in innovative infrastructure and renewable energy solutions. With a strong focus on customer experience and operational excellence, they're shaping the future of sustainable energy delivery. This organization values integrity, excellence, and continuous improvement, creating an environment where professionals can make a meaningful impact on communities and the environment.
#J-18808-Ljbffr