JPMorganChase
Branch Operations Lead - Northwest Suburbs - Rockford, IL
JPMorganChase, Rockford, Illinois, United States, 61103
Branch Operations Lead - Northwest Suburbs - Rockford, IL
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, introducing clients to self-service options that simplify their banking experience, and building lasting relationships. Throughout the week, you will review branch operations and keep the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to bank policies and procedures. Introduce clients to our branch team to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with specialized financial needs. Simplify clients' banking experience by sharing self-service options, allowing access to accounts anytime. Work with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements to ensure smooth operations. Strong attention to detail and organizational skills to juggle multiple tasks effectively. Demonstrated leadership and operational proficiency, ensuring transaction accuracy and thriving in a collaborative team environment. Ability to educate the branch team and partners to stay connected and informed. Ability to build meaningful connections with clients and refer them to our team of experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Successfully complete our Branch Operations Lead Training Program before placement as a Branch Operations Lead. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes and we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
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At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, introducing clients to self-service options that simplify their banking experience, and building lasting relationships. Throughout the week, you will review branch operations and keep the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve client issues quickly and effectively, paying attention to detail and adhering to bank policies and procedures. Introduce clients to our branch team to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with specialized financial needs. Simplify clients' banking experience by sharing self-service options, allowing access to accounts anytime. Work with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits to ensure smooth and secure operations. Required Qualifications, Capabilities, And Skills
Adherence to policies, procedures, and regulatory banking requirements to ensure smooth operations. Strong attention to detail and organizational skills to juggle multiple tasks effectively. Demonstrated leadership and operational proficiency, ensuring transaction accuracy and thriving in a collaborative team environment. Ability to educate the branch team and partners to stay connected and informed. Ability to build meaningful connections with clients and refer them to our team of experts when needed. 1+ years of retail banking experience. High school degree, GED, or foreign equivalent. Ability to work branch hours including weekends and evenings. Preferred Qualifications, Capabilities, And Skills
6+ months of Associate Banker (Teller) experience. College degree or military equivalent. Training and Travel Requirement
Successfully complete our Branch Operations Lead Training Program before placement as a Branch Operations Lead. Travel as required for in-person training and meetings. About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined by role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes and we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
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