Scout House
Base pay range
$100,000.00/yr - $125,000.00/yr This range is provided by Scout House. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About the Company Scout House is a creative technology studio paving the way for immersive content production, digital learning platform development, and AR/VR marketing solutions. We make things the world has never seen and empower emerging creators and developers to do the same. We believe the world is a better place when everyone has access to the future. When more humans are empowered with the tools and knowledge to think, create, and solve problems beyond the barrier of a single reality, the possibilities are endless. We work with technology partners ahead of their most pivotal product launches. Our team has clocked thousands of hours in-engine with dev teams building the next generation of VR/AR experiences and traveled the globe designing educational workshops with top experts in the industry. If there is something you want to make, we’ll figure out how to do it. About the Role As our Sr. Operations & Resourcing Manager, you’ll sit at the heart of that mission, owning the people and process side of how work flows through the agency. This hybrid role combines resource management, recruiting, and core operations, making you both a day-to-day problem solver and a driver of long-term operational excellence. You will work cross-functionally with our Creative Technology, Production, Education, Strategy and Program Management teams, ensuring we have the right people on the right projects, that capacity matches demand, and that the business has clean, actionable data to make decisions. You’ll report to the VP of Operations. This is a hybrid role. The ideal candidate will live in the greater LA area. Responsibilities Resourcing & Capacity Planning Manage and monitor team resources against forecasted, incremental, and active projects. Lead weekly resourcing meetings, reviewing forecast vs. current allocations, surfacing gaps, and driving staffing decisions. Partner with department leads to ensure proper balance between FTE and freelance needs. Own and maintain resource planning tools, ensuring data accuracy and adoption across PM/production teams. Drive utilization tracking and reporting, providing regular insights to leadership and recommending adjustments where needed. Own the full lifecycle recruiting process across all departments (Creative, Production, Education, Ops, Technology, etc.). Partner with leadership to anticipate staffing needs and proactively build talent pipelines for both FTE and freelance roles. Run the recruiting process end-to-end: posting, screening, scheduling, interviewing coordination, and offer process. Maintain freelance bench, tracking availability and ensuring readiness for surge staffing. Manage onboarding workflows in partnership with hiring managers to ensure smooth transitions into the business. Track hiring lead times and continuously refine process to shorten time-to-hire and improve candidate experience. Operations & Business Enablement Data & Reporting:
Maintain operational dashboards (utilization, capacity, burn, margins) and surface insights to leadership proactively. Risk & Issue Management:
Serve as eyes on scopes going out the door, flagging risks in capacity and margin by maintaining close familiarity with the work being produced. Ops Execution:
Support the VP of Ops in ad hoc initiatives (e.g. compliance and policy updates, facilitate company-wide initiatives). Studio & Building Support:
Act as the first responder for day-to-day operational issues that arise with the building and studio, coordinating with Studio Ops and external vendors as needed. What Success Looks Like Agency utilization stays in the 65–75% target range without overloading teams. Recruiting lifecycle runs smoothly across all departments; time-to-hire decreases and freelance bench is strong and ready. Scopes going out the door are properly reviewed for risks and surfaced to leadership proactively. Ops initiatives are executed on schedule, and building/studio issues are handled quickly and effectively. Qualifications Required 5+ years of experience in operations and resource management in a creative, digital, or production environment. Strong analytical skills and comfort working with reporting dashboards. Strong people skills and connecting the dots between various stakeholders to extract actionable steps. Excellent communication skills — able to work across disciplines and levels of seniority. Proven ability to manage multiple competing priorities in a fast-paced environment. Preferred Experience with resource management tools and time tracking systems. Familiarity with agency financial levers (project margin, utilization, billable hours). Experience with ATS or HRIS platforms. Experience supporting studio/facility operations or cross-functional operational rollouts. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management, Production, and Other Industries
Advertising Services, Marketing Services, and Design Services Note: This description excludes irrelevant postings and focuses on the role above. EEO statements and standard disclosures may apply as legally required.
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$100,000.00/yr - $125,000.00/yr This range is provided by Scout House. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About the Company Scout House is a creative technology studio paving the way for immersive content production, digital learning platform development, and AR/VR marketing solutions. We make things the world has never seen and empower emerging creators and developers to do the same. We believe the world is a better place when everyone has access to the future. When more humans are empowered with the tools and knowledge to think, create, and solve problems beyond the barrier of a single reality, the possibilities are endless. We work with technology partners ahead of their most pivotal product launches. Our team has clocked thousands of hours in-engine with dev teams building the next generation of VR/AR experiences and traveled the globe designing educational workshops with top experts in the industry. If there is something you want to make, we’ll figure out how to do it. About the Role As our Sr. Operations & Resourcing Manager, you’ll sit at the heart of that mission, owning the people and process side of how work flows through the agency. This hybrid role combines resource management, recruiting, and core operations, making you both a day-to-day problem solver and a driver of long-term operational excellence. You will work cross-functionally with our Creative Technology, Production, Education, Strategy and Program Management teams, ensuring we have the right people on the right projects, that capacity matches demand, and that the business has clean, actionable data to make decisions. You’ll report to the VP of Operations. This is a hybrid role. The ideal candidate will live in the greater LA area. Responsibilities Resourcing & Capacity Planning Manage and monitor team resources against forecasted, incremental, and active projects. Lead weekly resourcing meetings, reviewing forecast vs. current allocations, surfacing gaps, and driving staffing decisions. Partner with department leads to ensure proper balance between FTE and freelance needs. Own and maintain resource planning tools, ensuring data accuracy and adoption across PM/production teams. Drive utilization tracking and reporting, providing regular insights to leadership and recommending adjustments where needed. Own the full lifecycle recruiting process across all departments (Creative, Production, Education, Ops, Technology, etc.). Partner with leadership to anticipate staffing needs and proactively build talent pipelines for both FTE and freelance roles. Run the recruiting process end-to-end: posting, screening, scheduling, interviewing coordination, and offer process. Maintain freelance bench, tracking availability and ensuring readiness for surge staffing. Manage onboarding workflows in partnership with hiring managers to ensure smooth transitions into the business. Track hiring lead times and continuously refine process to shorten time-to-hire and improve candidate experience. Operations & Business Enablement Data & Reporting:
Maintain operational dashboards (utilization, capacity, burn, margins) and surface insights to leadership proactively. Risk & Issue Management:
Serve as eyes on scopes going out the door, flagging risks in capacity and margin by maintaining close familiarity with the work being produced. Ops Execution:
Support the VP of Ops in ad hoc initiatives (e.g. compliance and policy updates, facilitate company-wide initiatives). Studio & Building Support:
Act as the first responder for day-to-day operational issues that arise with the building and studio, coordinating with Studio Ops and external vendors as needed. What Success Looks Like Agency utilization stays in the 65–75% target range without overloading teams. Recruiting lifecycle runs smoothly across all departments; time-to-hire decreases and freelance bench is strong and ready. Scopes going out the door are properly reviewed for risks and surfaced to leadership proactively. Ops initiatives are executed on schedule, and building/studio issues are handled quickly and effectively. Qualifications Required 5+ years of experience in operations and resource management in a creative, digital, or production environment. Strong analytical skills and comfort working with reporting dashboards. Strong people skills and connecting the dots between various stakeholders to extract actionable steps. Excellent communication skills — able to work across disciplines and levels of seniority. Proven ability to manage multiple competing priorities in a fast-paced environment. Preferred Experience with resource management tools and time tracking systems. Familiarity with agency financial levers (project margin, utilization, billable hours). Experience with ATS or HRIS platforms. Experience supporting studio/facility operations or cross-functional operational rollouts. Seniority level
Mid-Senior level Employment type
Full-time Job function
Project Management, Production, and Other Industries
Advertising Services, Marketing Services, and Design Services Note: This description excludes irrelevant postings and focuses on the role above. EEO statements and standard disclosures may apply as legally required.
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