Modern Aviation
Overview
The Company Modern Aviation (the “Company”) is a private equity backed platform company launched in 2018 that focuses on the fixed-based operator (FBO) sector. The Company has been growing through the acquisition of FBO locations with substantial additional committed capital from sponsors to continue growth through future acquisitions. Modern Aviation’s strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Primary Purpose Of The Position
The Assistant Line Service Manager leads and oversees the Line Service Technicians for a specific Modern Aviation location when the Line Service Manager is off duty or unavailable, or as permitted. He or she must lead by example, coordinate scheduled and unscheduled events, delegate tasks, multitask, and resolve problems. The Assistant Line Service Manager ensures the Line Service Team is highly productive, delivering consistent customer service with the highest level of safety, and that facilities and equipment perform at their best. Strong communication, planning, and coordination skills are required to motivate the team to reach targets. Essential Functions
Directly manages all FBO LST Supervisors and Line Service Technicians when the Line Service Manager is off-duty or unavailable. Develop and maintain Line Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. Assist with recruiting and interviewing the hiring of new Line Service and/or Charter team members. Ensure that all Line Service and/or Charter employees are properly trained with appropriate documentation to evidence such training. Assist with LST work schedules and recommend appropriate staffing levels to the Line and Operations Manager and General Manager. If applicable, ensure charter scheduling matches customer demand. Lead and direct all line service deliveries and provide service recovery when necessary. Lead and conduct shift briefings with supervisors and employees. Comply with and ensure accountability for Company policies and procedures related to customer/line service standards, safety, and security procedures. Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, IS-BAH, monthly service/safety meetings, training, and documented service/safety procedures. Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. Develop and maintain strong relationships with customers and business partners. Ability to make fast decisions by using judgement consistent with company policies, standard operating procedures, and safety regulations. Formulate procedures for use in the event of aircraft accidents, fires, or other emergencies. Conduct accident investigations to determine root causes, including all reporting involved with the incident. May perform tasks such as time and attendance administration and processing new employees. Perform duties required of Line Service Supervisors and Line Service Technicians as needed. Additional duties as directed by the Line and Operations Managers or General Manager from time to time. Assist with fuel ordering for the assigned FBO location. Keeps track of daily fuel inventory. May oversee Fuel Quality Control activities. Minimum Qualifications
Should have a working knowledge of all on FBO location job duties and the standards needed to achieve operational excellence. Ability to make quick decisions on the ramp, while maintaining customer service standards and safety. Acts as a role model within and outside of the location. Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations and documentation. Must have a strong commitment to results. Must possess computer knowledge in Microsoft Office. Preferred Qualifications
At least 5 years of previous line service experience. Experience in customer service. Excellent communication, interpersonal, and customer service skills. Communicates regularly with local management team. Strong initiative, execution, and organizational skills. Provides feedback to improve processes, job guides, and overall company operations. Demonstrates flexible and efficient time management and ability to work without direct supervision and prioritizes workload to meet company and customer expectations. Reports to : Line Service Manager Supervisory Responsibility : This job has no direct supervisory responsibilities. FLSA Status : This position is exempt. Work Environment
Exposed to wet and/or humid conditions; may be exposed to cold or extreme heat, moving machinery, fumes or airborne particles, outside weather conditions, risk of electrical shock, and vibration. Noise level is usually loud. Travel
This position may require occasional travel to other Modern Aviation locations. Physical Requirements
Regularly stand or walk; use hands to handle and feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, sit, or crawl. May regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities. EEO Statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. Other Duties
Please note this job description is not designed to cover all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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The Company Modern Aviation (the “Company”) is a private equity backed platform company launched in 2018 that focuses on the fixed-based operator (FBO) sector. The Company has been growing through the acquisition of FBO locations with substantial additional committed capital from sponsors to continue growth through future acquisitions. Modern Aviation’s strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements. Primary Purpose Of The Position
The Assistant Line Service Manager leads and oversees the Line Service Technicians for a specific Modern Aviation location when the Line Service Manager is off duty or unavailable, or as permitted. He or she must lead by example, coordinate scheduled and unscheduled events, delegate tasks, multitask, and resolve problems. The Assistant Line Service Manager ensures the Line Service Team is highly productive, delivering consistent customer service with the highest level of safety, and that facilities and equipment perform at their best. Strong communication, planning, and coordination skills are required to motivate the team to reach targets. Essential Functions
Directly manages all FBO LST Supervisors and Line Service Technicians when the Line Service Manager is off-duty or unavailable. Develop and maintain Line Service practices and procedures that contribute to a safe, profitable, positive, and enjoyable work environment. Assist with recruiting and interviewing the hiring of new Line Service and/or Charter team members. Ensure that all Line Service and/or Charter employees are properly trained with appropriate documentation to evidence such training. Assist with LST work schedules and recommend appropriate staffing levels to the Line and Operations Manager and General Manager. If applicable, ensure charter scheduling matches customer demand. Lead and direct all line service deliveries and provide service recovery when necessary. Lead and conduct shift briefings with supervisors and employees. Comply with and ensure accountability for Company policies and procedures related to customer/line service standards, safety, and security procedures. Ensure a culture that promotes first class customer service and safety through daily observations, shift briefings, routine audits, usage of Baldwin SMS, IS-BAH, monthly service/safety meetings, training, and documented service/safety procedures. Ensure a culture that promotes customer loyalty and an unsurpassed customer experience by creating an environment of increased employee engagement. Develop and maintain strong relationships with customers and business partners. Ability to make fast decisions by using judgement consistent with company policies, standard operating procedures, and safety regulations. Formulate procedures for use in the event of aircraft accidents, fires, or other emergencies. Conduct accident investigations to determine root causes, including all reporting involved with the incident. May perform tasks such as time and attendance administration and processing new employees. Perform duties required of Line Service Supervisors and Line Service Technicians as needed. Additional duties as directed by the Line and Operations Managers or General Manager from time to time. Assist with fuel ordering for the assigned FBO location. Keeps track of daily fuel inventory. May oversee Fuel Quality Control activities. Minimum Qualifications
Should have a working knowledge of all on FBO location job duties and the standards needed to achieve operational excellence. Ability to make quick decisions on the ramp, while maintaining customer service standards and safety. Acts as a role model within and outside of the location. Demonstrates and models strong interpersonal skills to handle sensitive and confidential situations and documentation. Must have a strong commitment to results. Must possess computer knowledge in Microsoft Office. Preferred Qualifications
At least 5 years of previous line service experience. Experience in customer service. Excellent communication, interpersonal, and customer service skills. Communicates regularly with local management team. Strong initiative, execution, and organizational skills. Provides feedback to improve processes, job guides, and overall company operations. Demonstrates flexible and efficient time management and ability to work without direct supervision and prioritizes workload to meet company and customer expectations. Reports to : Line Service Manager Supervisory Responsibility : This job has no direct supervisory responsibilities. FLSA Status : This position is exempt. Work Environment
Exposed to wet and/or humid conditions; may be exposed to cold or extreme heat, moving machinery, fumes or airborne particles, outside weather conditions, risk of electrical shock, and vibration. Noise level is usually loud. Travel
This position may require occasional travel to other Modern Aviation locations. Physical Requirements
Regularly stand or walk; use hands to handle and feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, sit, or crawl. May regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities. EEO Statement
The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. Other Duties
Please note this job description is not designed to cover all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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