Murphy and Nolan, Inc.
Overview
JOB SUMMARY: Performs duties that coordinate or support sales and operational functions of a distribution company. Within the company’s Quality Management System: performs tasks in Quality Control, manages components of Quality Assurance. Focus is on communication and support of key performance metrics; investigation of quality issues; and the development, improvement and implementation of systems, procedures and methods. Customer information and work product reviewed by personnel in this position is limited to US persons. Essential Job Duties And Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Continuously evaluate and improve the QMS processes, procedures, and documentation in support of changing business strategies and customer/industry requirements and expectations. Effectively perform Quality Assurance and Quality Control functions to: provide high quality products and compliant data items to customers within scheduled dates ensure compliance with customer and industry requirements develop cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes) formulate, document and maintain quality control standards and ongoing quality control objectives Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements. Provide Quality support to the organization with respect to: Contract/Requirements Review and Planning Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects Track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc., and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction. Team with Purchasing to address supplier quality issues and to improve incoming material quality. Maintain QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc. Take personal ownership of internal and external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment. Proactively identify opportunities for process improvement and cost reductions. Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality. Strong computer skills with proficiency in the use of an ERP System and Office365 Suite. Ability to communicate effectively (professionally) with both internal and external contacts. Strong interpersonal, organization, follow-up, and communication skills. Must have at the time of hire, and maintain throughout employment, a valid NYS driver’s license with eligibility to drive a company vehicle, complying with insurance coverage acceptable to the company’s insurance carrier with ability to travel regularly including before/after normal work hours (Use of company vehicle provided). Perform related duties as requested to meet department and/or company objectives. Qualifications and Competencies
General understanding of ISO 9001 QMS standard required. A full understanding of AS9100 QMS standard knowledge is desired. Technical literacy, problem solving and critical thinking skills. Project Management and organizational skills. Able to juggle multiple tasks and make decisions without negative impact on others. Excellent computer skills; specifically, MS Word, Excel and PowerPoint, Access. Proficient in leading others in root cause corrective action analysis. Knowledge of inspection control methods, techniques, and standards. Education and Experience
B.S. degree or equivalent experience/education combination. Minimum of 5 years of related experience. Valid NYS Driver’s License. Customer information and work product reviewed by personnel in this position is limited to US persons. Work Environment and Other Details
Reasonable accommodations and safety policies followed per company guidelines. Travel may be required; candidate must be able to drive a company vehicle between locations as needed. Work environment may include both office and on-site settings with exposure to typical manufacturing risks. Compensation: The salary range is a governmental minimum exempt salary level up to $80,000/year, plus established performance incentive and discretionary incentive. Employer’s Disclaimer
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed. The company reserves the right to add to or revise duties at any time. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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JOB SUMMARY: Performs duties that coordinate or support sales and operational functions of a distribution company. Within the company’s Quality Management System: performs tasks in Quality Control, manages components of Quality Assurance. Focus is on communication and support of key performance metrics; investigation of quality issues; and the development, improvement and implementation of systems, procedures and methods. Customer information and work product reviewed by personnel in this position is limited to US persons. Essential Job Duties And Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Continuously evaluate and improve the QMS processes, procedures, and documentation in support of changing business strategies and customer/industry requirements and expectations. Effectively perform Quality Assurance and Quality Control functions to: provide high quality products and compliant data items to customers within scheduled dates ensure compliance with customer and industry requirements develop cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes) formulate, document and maintain quality control standards and ongoing quality control objectives Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements. Provide Quality support to the organization with respect to: Contract/Requirements Review and Planning Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects Track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc., and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction. Team with Purchasing to address supplier quality issues and to improve incoming material quality. Maintain QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc. Take personal ownership of internal and external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment. Proactively identify opportunities for process improvement and cost reductions. Ensure a high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality. Strong computer skills with proficiency in the use of an ERP System and Office365 Suite. Ability to communicate effectively (professionally) with both internal and external contacts. Strong interpersonal, organization, follow-up, and communication skills. Must have at the time of hire, and maintain throughout employment, a valid NYS driver’s license with eligibility to drive a company vehicle, complying with insurance coverage acceptable to the company’s insurance carrier with ability to travel regularly including before/after normal work hours (Use of company vehicle provided). Perform related duties as requested to meet department and/or company objectives. Qualifications and Competencies
General understanding of ISO 9001 QMS standard required. A full understanding of AS9100 QMS standard knowledge is desired. Technical literacy, problem solving and critical thinking skills. Project Management and organizational skills. Able to juggle multiple tasks and make decisions without negative impact on others. Excellent computer skills; specifically, MS Word, Excel and PowerPoint, Access. Proficient in leading others in root cause corrective action analysis. Knowledge of inspection control methods, techniques, and standards. Education and Experience
B.S. degree or equivalent experience/education combination. Minimum of 5 years of related experience. Valid NYS Driver’s License. Customer information and work product reviewed by personnel in this position is limited to US persons. Work Environment and Other Details
Reasonable accommodations and safety policies followed per company guidelines. Travel may be required; candidate must be able to drive a company vehicle between locations as needed. Work environment may include both office and on-site settings with exposure to typical manufacturing risks. Compensation: The salary range is a governmental minimum exempt salary level up to $80,000/year, plus established performance incentive and discretionary incentive. Employer’s Disclaimer
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed. The company reserves the right to add to or revise duties at any time. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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