Workday
Director, Customer Success - Adaptive Planning
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Director, Customer Success - Adaptive Planning
role at
Workday About The Team
At Workday, we’re passionate about helping our customers achieve meaningful outcomes and lasting success with our products. We’re looking for a passionate, strategic, and people-first Senior Manager, Customer Success to lead a team of exceptional Customer Success Managers (CSMs) who partner with customers to help them achieve measurable outcomes and lasting value with Workday, specifically Adaptive Planning. About The Role
What You’ll Be Doing
Lead at Scale: Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth. Shape the Strategy: Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio. Influence the Business: Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives. Champion the Customer: Act as an executive sponsor for strategic accounts—building trusted relationships with senior customer stakeholders and ensuring Workday delivers consistent value. Operational Excellence: Establish and monitor key success metrics to track health, adoption, and satisfaction, while driving continuous improvement in how we engage and support customers. Scale for Impact: Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact across the global Customer Success organization. Build Future Leaders: Invest in developing your team’s leadership capability—providing mentorship, feedback, and career growth opportunities that empower people to do their best work. Drive Transformation: Represent the voice of the customer in strategic planning, influencing product direction, service delivery, and overall customer experience. About You
Basic Qualifications
10+ years leading and developing customer-facing teams. 7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships. Experience with Workday Adaptive Planning or similar planning software Other Qualifications
Visionary leader who inspires trust, collaboration, and results. Demonstrated ability to operate strategically while maintaining operational rigor. Exceptional communication and executive presence, comfortable engaging C-suite audiences. Skilled at managing change, scaling organizations, and influencing across complex global structures. Experience building data-driven programs to track performance and forecast outcomes. Passionate about developing people and creating a culture of continuous learning and accountability. Ability to travel up to 35%. Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $149,400 USD - $224,100 USD Additional US Location(s) Base Pay Range: $156,400 USD - $292,600 USD Additional Considerations: If performed in Colorado, the pay range for this job is $164,700 - $260,000 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 10/25/2025 Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Workday by 2x Boston, MA $220,000.00-$270,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Director, Customer Success - Adaptive Planning
role at
Workday About The Team
At Workday, we’re passionate about helping our customers achieve meaningful outcomes and lasting success with our products. We’re looking for a passionate, strategic, and people-first Senior Manager, Customer Success to lead a team of exceptional Customer Success Managers (CSMs) who partner with customers to help them achieve measurable outcomes and lasting value with Workday, specifically Adaptive Planning. About The Role
What You’ll Be Doing
Lead at Scale: Manage and mentor a team of Senior Managers and Customer Success professionals, fostering an inclusive, high-performance culture centered on customer value and growth. Shape the Strategy: Develop and execute a regional customer success strategy focused on driving adoption, retention, and advocacy across your customer portfolio. Influence the Business: Partner with Sales, Services, and Product leadership to ensure alignment on customer priorities, renewal readiness, and business objectives. Champion the Customer: Act as an executive sponsor for strategic accounts—building trusted relationships with senior customer stakeholders and ensuring Workday delivers consistent value. Operational Excellence: Establish and monitor key success metrics to track health, adoption, and satisfaction, while driving continuous improvement in how we engage and support customers. Scale for Impact: Identify and operationalize best practices, programs, and processes that enhance team efficiency, collaboration, and impact across the global Customer Success organization. Build Future Leaders: Invest in developing your team’s leadership capability—providing mentorship, feedback, and career growth opportunities that empower people to do their best work. Drive Transformation: Represent the voice of the customer in strategic planning, influencing product direction, service delivery, and overall customer experience. About You
Basic Qualifications
10+ years leading and developing customer-facing teams. 7+ years in a customer-focused services role (Customer Success, Consulting, or Account Management) managing escalations and executive-level relationships. Experience with Workday Adaptive Planning or similar planning software Other Qualifications
Visionary leader who inspires trust, collaboration, and results. Demonstrated ability to operate strategically while maintaining operational rigor. Exceptional communication and executive presence, comfortable engaging C-suite audiences. Skilled at managing change, scaling organizations, and influencing across complex global structures. Experience building data-driven programs to track performance and forecast outcomes. Passionate about developing people and creating a culture of continuous learning and accountability. Ability to travel up to 35%. Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $149,400 USD - $224,100 USD Additional US Location(s) Base Pay Range: $156,400 USD - $292,600 USD Additional Considerations: If performed in Colorado, the pay range for this job is $164,700 - $260,000 USD based on min and max pay range for that role if performed in CO. The application deadline for this role is the same as the posting end date stated as below: 10/25/2025 Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. Seniority level
Not Applicable Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Workday by 2x Boston, MA $220,000.00-$270,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr