Burger King
Operations Partner, Burger King, US Southeast
Burger King, Charlotte, North Carolina, United States, 28245
Operations Partner, Burger King, US Southeast
Overview
Restaurant Brands International Inc. (RBI) is one of the world’s largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four prominent brands: TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. RBI is committed to sustainable outcomes through its Restaurant Brands for Good framework.
Job Summary The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support to ensure each restaurant achieves company objectives and meets operational standards.
Responsibilities
Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
Conduct comprehensive business reviews for franchisees, addressing operations, sales, profitability, financial health, and development obligations.
Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas such as guest satisfaction, speed of service, and operational efficiency.
Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
Implement and oversee corrective action plans for franchisees to resolve issues identified in operational assessments.
Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
Utilize data to track KPIs such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Qualifications
Bachelor’s degree in Business, Hospitality, or a related field required.
5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
Strong business and financial acumen with the ability to analyze, interpret, and improve financial and operational metrics.
Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
Benefits Benefits at RBI offices focus on physical, mental, and financial wellness. RBI offers a comprehensive global paid parental leave program and support services such as telemedicine and mental wellness resources. RBI and its affiliated companies are equal opportunity and affirmative action employers. Accommodation is available for applicants with disabilities upon request.
Additional Information Location: Southeast region (US). Employment type: Full-time. Seniority level: Mid-Senior level. Job function: Management and Manufacturing. Industry: Food and Beverage Services.
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Job Summary The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support to ensure each restaurant achieves company objectives and meets operational standards.
Responsibilities
Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.
Conduct comprehensive business reviews for franchisees, addressing operations, sales, profitability, financial health, and development obligations.
Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas such as guest satisfaction, speed of service, and operational efficiency.
Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.
Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.
Implement and oversee corrective action plans for franchisees to resolve issues identified in operational assessments.
Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.
Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.
Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.
Utilize data to track KPIs such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.
Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.
Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.
Qualifications
Bachelor’s degree in Business, Hospitality, or a related field required.
5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
Strong business and financial acumen with the ability to analyze, interpret, and improve financial and operational metrics.
Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
Benefits Benefits at RBI offices focus on physical, mental, and financial wellness. RBI offers a comprehensive global paid parental leave program and support services such as telemedicine and mental wellness resources. RBI and its affiliated companies are equal opportunity and affirmative action employers. Accommodation is available for applicants with disabilities upon request.
Additional Information Location: Southeast region (US). Employment type: Full-time. Seniority level: Mid-Senior level. Job function: Management and Manufacturing. Industry: Food and Beverage Services.
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