VeeAR Projects Inc.
Oracle Fusion Cloud Customer Experience (CX) Architect
VeeAR Projects Inc., Austin, Texas, us, 78716
Overview
Oracle Fusion Cloud Customer Experience (CX) Architect role for a client-facing specialist with deep subject matter expertise in Oracle Fusion Cloud CX. The incumbent will lead discovery workshops, analyze business requirements, and design comprehensive CX solutions leveraging Oracle Cloud applications. The role blends functional expertise, strategic vision, and strong communication to act as a trusted advisor for clients. Responsibilities
Client Engagement & Requirements Analysis: Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management. Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities. Solution Design & Configuration: Translate client requirements into functional solution designs and detailed configuration documents. Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards. Advisory & Strategy: Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences. Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments. Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications. Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption. Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs). Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies. Qualifications & Experience
5–7 years
of experience with Oracle applications, with at least
3 years in Oracle Fusion Cloud CX implementations . Proven expertise in one or more Oracle CX modules, including: Sales Cloud (SFA, Opportunity Management) Customer Data Management (CDM) Subscription Management / CPQ (if applicable) Skills & Competencies
Client Skills: Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively. Communication: Excellent written and verbal communication skills with the ability to explain complex concepts clearly. Problem-Solving: Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges. Education
Bachelor's degree in
Information Technology, Computer Science, Business Administration, or related field . Preferred Qualifications
Oracle Cloud CX Implementation Certification(s)
in Sales, Service, or Marketing. Experience integrating Oracle CX with ERP, EPM, or third-party CRM/Marketing tools. Familiarity with
CX analytics, AI/ML-driven customer insights , and
journey orchestration tools . Seniority
Mid-Senior level Employment Type
Contract Job Function
Engineering and Information Technology Industries
Software Development and Technology, Information and Media
#J-18808-Ljbffr
Oracle Fusion Cloud Customer Experience (CX) Architect role for a client-facing specialist with deep subject matter expertise in Oracle Fusion Cloud CX. The incumbent will lead discovery workshops, analyze business requirements, and design comprehensive CX solutions leveraging Oracle Cloud applications. The role blends functional expertise, strategic vision, and strong communication to act as a trusted advisor for clients. Responsibilities
Client Engagement & Requirements Analysis: Lead workshops and interviews with business stakeholders to gather, document, and analyze requirements across CX domains such as Sales, Service, Marketing, and Customer Data Management. Map business processes and identify opportunities to optimize customer journeys using Oracle CX Cloud capabilities. Solution Design & Configuration: Translate client requirements into functional solution designs and detailed configuration documents. Architect and configure Oracle CX modules to meet business needs while adhering to best practices and scalability standards. Advisory & Strategy: Serve as a subject matter expert (SME) for Oracle CX Cloud, advising clients on best-in-class customer engagement strategies, CRM processes, and omnichannel experiences. Recommend process improvements and solution enhancements to maximize ROI from Oracle CX investments. Partner with technical and integration teams to support solution delivery, data migration, and system integrations with ERP, CPQ, or third-party applications. Oversee system testing, UAT, training, and deployment to ensure seamless go-live and adoption. Support business development and presales efforts through solution demonstrations, proposal writing, and defining statements of work (SOWs). Guide and mentor junior consultants and functional team members in Oracle CX solution design and implementation methodologies. Qualifications & Experience
5–7 years
of experience with Oracle applications, with at least
3 years in Oracle Fusion Cloud CX implementations . Proven expertise in one or more Oracle CX modules, including: Sales Cloud (SFA, Opportunity Management) Customer Data Management (CDM) Subscription Management / CPQ (if applicable) Skills & Competencies
Client Skills: Strong client-facing skills with the ability to lead workshops, present solutions, and manage stakeholder expectations effectively. Communication: Excellent written and verbal communication skills with the ability to explain complex concepts clearly. Problem-Solving: Strong analytical and problem-solving capabilities to design innovative solutions addressing customer experience challenges. Education
Bachelor's degree in
Information Technology, Computer Science, Business Administration, or related field . Preferred Qualifications
Oracle Cloud CX Implementation Certification(s)
in Sales, Service, or Marketing. Experience integrating Oracle CX with ERP, EPM, or third-party CRM/Marketing tools. Familiarity with
CX analytics, AI/ML-driven customer insights , and
journey orchestration tools . Seniority
Mid-Senior level Employment Type
Contract Job Function
Engineering and Information Technology Industries
Software Development and Technology, Information and Media
#J-18808-Ljbffr