Expedite Technology Solutions LLC
DOAS CRM Administrator
Expedite Technology Solutions LLC, Atlanta, Georgia, United States, 30383
Overview
DOAS CRM Administrator
role at
Expedite Technology Solutions LLC . Local candidates only. We are seeking a customer relationship management (CRM) administrator / project coordinator with Oracle Service Cloud experience and experience coordinating medium projects. Responsibilities
CRM Administration: Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases and permissions. Assist in testing and verification for internal custom code and vendor software releases, patches, and add-ons. Collaborate with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. Assist technical leads and work with technical and functional staff within the CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans. Manage data integrity, including imports, migrations, integrations and data cleanup. Provide application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability. Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. Project Coordination: Coordinate project timelines, deliverables, and resources across multiple teams; maintain project documentation (Business Requirement Documents, test plans, test results, project plans, meeting notes); schedule project meetings to ensure timely updates and issue resolution. Knowledge, Skills and Abilities
Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor. Strong proficiency with HTML, CSS, and JavaScript. Effective written and verbal communication skills; strong interpersonal, analytical, and organizational skills. Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint). Qualifications
Minimum: 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). 1–2 years of experience in project coordination or project management. Preferred: Prior public sector experience. Location note: Atlanta, GA. Compensation: $60,000.00-$65,000.00. Remote/On-site details not specified. Employment type: Full-time. Job function: Other. Industries: IT Services and IT Consulting. Seniority level: Mid-Senior level.
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DOAS CRM Administrator
role at
Expedite Technology Solutions LLC . Local candidates only. We are seeking a customer relationship management (CRM) administrator / project coordinator with Oracle Service Cloud experience and experience coordinating medium projects. Responsibilities
CRM Administration: Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases and permissions. Assist in testing and verification for internal custom code and vendor software releases, patches, and add-ons. Collaborate with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. Assist technical leads and work with technical and functional staff within the CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans. Manage data integrity, including imports, migrations, integrations and data cleanup. Provide application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability. Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. Project Coordination: Coordinate project timelines, deliverables, and resources across multiple teams; maintain project documentation (Business Requirement Documents, test plans, test results, project plans, meeting notes); schedule project meetings to ensure timely updates and issue resolution. Knowledge, Skills and Abilities
Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor. Strong proficiency with HTML, CSS, and JavaScript. Effective written and verbal communication skills; strong interpersonal, analytical, and organizational skills. Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint). Qualifications
Minimum: 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). 1–2 years of experience in project coordination or project management. Preferred: Prior public sector experience. Location note: Atlanta, GA. Compensation: $60,000.00-$65,000.00. Remote/On-site details not specified. Employment type: Full-time. Job function: Other. Industries: IT Services and IT Consulting. Seniority level: Mid-Senior level.
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