Brooksource
This range is provided by Brooksource. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $35.00/hr - $40.00/hr
Network Analyst
9-month Contract
Frisco, TX (Hybrid onsite 3 days a week)
Our Fortune 100 telecom client is hiring a dynamic Network Analyst to join their Business Incident Management Team. This role supports their customers during major network outages and high-impact incidents. You\'ll act as a liaison and communicator, ensuring timely and accurate updates are delivered across internal stakeholders, while collaborating with technical teams to understand and relay critical impact information.
Responsibilities
Serve as a primary point of contact for business customers during major incidents and outages
Coordinate responses to significant network events; manage incident bridges and follow post-incident processes
Gather and relay key information about the incident including who is impacted, severity and scope, status updates, and resolution timelines
Provide regular, well-documented status updates to internal teams using tools and templates to ensure clarity and consistency
Act as a bridge between technical teams and business stakeholders, ensuring urgency and appropriate momentum are maintained
Translate technical jargon into business-friendly language for non-technical audiences
Leverage internal tools and platforms to compile data, draft updates, and coordinate response efforts
Coordinate follow-up actions identified in AARs, track progress, and ensure accountability for completion of remediation efforts
Participate in on-call rotation
Qualifications
3–5 years of experience as a Network Analyst or in a similar incident management role
Strong understanding of network concepts, terminology, and troubleshooting workflows
Experience with wireless mobile networks (LTE, 4G, 5G)
Familiarity with IT Service Management (ITSM) practices, particularly Incident, Problem, and Change Management; experience with ServiceNow or similar ITSM tools is highly preferred
ITIL certification is a plus
Proficiency in Microsoft Office 365, especially Microsoft Teams, for collaboration and bridge management
Excellent verbal and written communication skills with the ability to clearly articulate complex technical issues
Strong organizational skills, attention to detail, and the ability to effectively prioritize based on urgency and impact
Comfortable working in a fast-paced, high-pressure environment
A collaborative team player with a service-oriented mindset
Benefits
Full Health Benefits, PTO, and 401k
Direct communication with the hiring manager, which can help move you through the interview process faster
Brooksource is an equal opportunity employer
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
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Base pay range $35.00/hr - $40.00/hr
Network Analyst
9-month Contract
Frisco, TX (Hybrid onsite 3 days a week)
Our Fortune 100 telecom client is hiring a dynamic Network Analyst to join their Business Incident Management Team. This role supports their customers during major network outages and high-impact incidents. You\'ll act as a liaison and communicator, ensuring timely and accurate updates are delivered across internal stakeholders, while collaborating with technical teams to understand and relay critical impact information.
Responsibilities
Serve as a primary point of contact for business customers during major incidents and outages
Coordinate responses to significant network events; manage incident bridges and follow post-incident processes
Gather and relay key information about the incident including who is impacted, severity and scope, status updates, and resolution timelines
Provide regular, well-documented status updates to internal teams using tools and templates to ensure clarity and consistency
Act as a bridge between technical teams and business stakeholders, ensuring urgency and appropriate momentum are maintained
Translate technical jargon into business-friendly language for non-technical audiences
Leverage internal tools and platforms to compile data, draft updates, and coordinate response efforts
Coordinate follow-up actions identified in AARs, track progress, and ensure accountability for completion of remediation efforts
Participate in on-call rotation
Qualifications
3–5 years of experience as a Network Analyst or in a similar incident management role
Strong understanding of network concepts, terminology, and troubleshooting workflows
Experience with wireless mobile networks (LTE, 4G, 5G)
Familiarity with IT Service Management (ITSM) practices, particularly Incident, Problem, and Change Management; experience with ServiceNow or similar ITSM tools is highly preferred
ITIL certification is a plus
Proficiency in Microsoft Office 365, especially Microsoft Teams, for collaboration and bridge management
Excellent verbal and written communication skills with the ability to clearly articulate complex technical issues
Strong organizational skills, attention to detail, and the ability to effectively prioritize based on urgency and impact
Comfortable working in a fast-paced, high-pressure environment
A collaborative team player with a service-oriented mindset
Benefits
Full Health Benefits, PTO, and 401k
Direct communication with the hiring manager, which can help move you through the interview process faster
Brooksource is an equal opportunity employer
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
#J-18808-Ljbffr