SP+ (SP Plus)
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
Position: Parking Mobility Specialist
Pay Rate: $16.00 per hour
The Parking Mobility Specialist ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
Assists customers in making payment to fully automated revenue control equipment.
Delivers an exceptional client and customer experience guided by the SP+ Promise.
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes.
Makes every customer interaction a moment that matters through friendly and professional conduct.
Assists customers who have forgotten where they parked their vehicle.
Performs other necessary functions as assigned and conducts garage and facility audits as required by management.
Counts the "bank" of revenue (if required) at the beginning of a shift to ensure starting total is correct and makes change for customers as needed.
Quotes rates for parking services and gives directions to city locations, assisting customers to reach their destinations quickly and easily.
Resolves customer complaints independently or with supervisor aid; answers telephone promptly and courteously if required; maintains facility cleanliness.
Presents themselves professionally (neat appearance and uniform) at all times; arrives to work on time; completes any other duties assigned by the supervisor.
Qualifications What you need
Education Required:
High School Diploma or an equivalent combination of experience and education.
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work:
Special shift requirements vary by location. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
License Requirement:
A valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to drive a company vehicle or conduct company business.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions, and decimals; ability to make change.
Language Skills:
Ability to read, write and interpret English; effective in one-on-one and small group communications with customers and colleagues.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but standard instructions; handle problems involving a few concrete variables in standardized situations.
Adaptability:
Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
Judgment:
Exhibits sound and accurate judgment.
Other Skills and Abilities:
Ability to use timekeeping clocks, calculators, and credit card machines for transactions; maintain a pleasant demeanor when speaking with the public; respond effectively to customer problems; be proactive with strong customer service skills; willing to lead by example; flexible schedule.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is usually moderate to loud.
Exposure to vehicle emissions is moderate to high.
Exposure to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions.
Exposure to bright sunlight and nighttime conditions is high.
Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made. While performing the duties, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required include close vision.
SP+ is an equal opportunity employer committed to recruit, hire, train, and promote without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected characteristics. SP+ does not tolerate harassment or retaliation against any employee or applicant exercising EEO rights.
Location: US-GA-ATLANTA
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Responsibilities
Position: Parking Mobility Specialist
Pay Rate: $16.00 per hour
The Parking Mobility Specialist ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
Assists customers in making payment to fully automated revenue control equipment.
Delivers an exceptional client and customer experience guided by the SP+ Promise.
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes.
Makes every customer interaction a moment that matters through friendly and professional conduct.
Assists customers who have forgotten where they parked their vehicle.
Performs other necessary functions as assigned and conducts garage and facility audits as required by management.
Counts the "bank" of revenue (if required) at the beginning of a shift to ensure starting total is correct and makes change for customers as needed.
Quotes rates for parking services and gives directions to city locations, assisting customers to reach their destinations quickly and easily.
Resolves customer complaints independently or with supervisor aid; answers telephone promptly and courteously if required; maintains facility cleanliness.
Presents themselves professionally (neat appearance and uniform) at all times; arrives to work on time; completes any other duties assigned by the supervisor.
Qualifications What you need
Education Required:
High School Diploma or an equivalent combination of experience and education.
Experience Required:
Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work:
Special shift requirements vary by location. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
License Requirement:
A valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to drive a company vehicle or conduct company business.
Mathematical Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions, and decimals; ability to make change.
Language Skills:
Ability to read, write and interpret English; effective in one-on-one and small group communications with customers and colleagues.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but standard instructions; handle problems involving a few concrete variables in standardized situations.
Adaptability:
Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
Judgment:
Exhibits sound and accurate judgment.
Other Skills and Abilities:
Ability to use timekeeping clocks, calculators, and credit card machines for transactions; maintain a pleasant demeanor when speaking with the public; respond effectively to customer problems; be proactive with strong customer service skills; willing to lead by example; flexible schedule.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is usually moderate to loud.
Exposure to vehicle emissions is moderate to high.
Exposure to extreme hot/cold temperatures is moderate to high.
The work environment is subject to all weather conditions.
Exposure to bright sunlight and nighttime conditions is high.
Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made. While performing the duties, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required include close vision.
SP+ is an equal opportunity employer committed to recruit, hire, train, and promote without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected characteristics. SP+ does not tolerate harassment or retaliation against any employee or applicant exercising EEO rights.
Location: US-GA-ATLANTA
#J-18808-Ljbffr