Metropolis Technologies
Customer Service Representative - Driving
Metropolis Technologies, Beverly Hills, California, United States, 90211
Customer Service Representative - Driving
Join to apply for the
Customer Service Representative - Driving
role at
Metropolis Technologies .
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
We are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable, giving us back our most valuable asset, time.
Responsibilities
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day‑to‑day activities of the assigned location
Monitors parkers in pay‑in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle
Performs other necessary functions as assigned
Conducts garage and facility audits as required by management
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
Makes change (if required) for customers before transactions
Quotes rates for parking services
Gives directions to customers to various locations in the city
Resolves customer complaints independently or with the aid of a supervisor
Answers telephone in a prompt and courteous manner (if required)
Maintains cleanliness of facility and picks up trash in the surrounding area
Presents themselves professionally (neat appearance and in uniform) at all times while at work
Arrives to work on time for scheduled shifts
Completes any other duties that may be assigned by the supervisor
Qualifications Education Required : High School Diploma or an equivalent combination of experience and education.
Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work : Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.
License Requirement : The employee will be required to have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.
Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment : Exhibits sound and accurate judgment.
Other Skills and Abilities : Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
Pay Rate : $26.00 per hour.
Location US-CA-BEVERLY HILLS
Equal Opportunity Employer
– SP+ is an equal opportunity employer committed to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics or for exercising EEO rights. Right to work poster is available. SP+ utilizes an automated employment decision tool to assess candidacy. Data retention policy details can be requested via Recruit@spplus.com.
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Customer Service Representative - Driving
role at
Metropolis Technologies .
Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
We are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable, giving us back our most valuable asset, time.
Responsibilities
Assists customers in making payment to fully automated revenue control equipment
Helps customers with parking services and facilitates the expedient flow of traffic through the facility
Leads programs to improve client and customer satisfaction
Assists in the management of the day‑to‑day activities of the assigned location
Monitors parkers in pay‑in lanes
Interacts with customers in a friendly and professional manner
Provides assistance to customers that have forgotten where they parked their vehicle
Performs other necessary functions as assigned
Conducts garage and facility audits as required by management
Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
Makes change (if required) for customers before transactions
Quotes rates for parking services
Gives directions to customers to various locations in the city
Resolves customer complaints independently or with the aid of a supervisor
Answers telephone in a prompt and courteous manner (if required)
Maintains cleanliness of facility and picks up trash in the surrounding area
Presents themselves professionally (neat appearance and in uniform) at all times while at work
Arrives to work on time for scheduled shifts
Completes any other duties that may be assigned by the supervisor
Qualifications Education Required : High School Diploma or an equivalent combination of experience and education.
Experience Required : Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work : Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.
License Requirement : The employee will be required to have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.
Mathematical Skills : Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment : Exhibits sound and accurate judgment.
Other Skills and Abilities : Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate to loud. The exposure level in the work environment to vehicle emissions is moderate to high. The exposure level in the work environment to extreme hot/cold temperatures is moderate to high. The work environment is subject to all weather conditions including, but not limited to, precipitation and wind. The exposure level in the work environment to bright sunlight and nighttime working conditions is high.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision.
Pay Rate : $26.00 per hour.
Location US-CA-BEVERLY HILLS
Equal Opportunity Employer
– SP+ is an equal opportunity employer committed to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics or for exercising EEO rights. Right to work poster is available. SP+ utilizes an automated employment decision tool to assess candidacy. Data retention policy details can be requested via Recruit@spplus.com.
#J-18808-Ljbffr