Bon Secours Mercy Health
AOD Services Coordinator - Patient Service Rep - Urbana
Bon Secours Mercy Health, Urbana, Ohio, United States, 43078
Overview
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Mercy Health is a faith-based and patient-focused organization committed to the health and well-being of all people through exceptional patient care. Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This role will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. The position may require occasional coverage at other physician practice locations. Essential Functions
Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service by greeting patients and the community in a respectful manner Answers internal and external calls, routes calls, schedules patients, and enters necessary information for scheduling into the computer system in a timely and accurate manner Processes patients in practice as they present for their appointments Troubleshoots and resolves problems promptly to maintain patient flow; informs supervisor of department and patient issues as needed Processes admission paperwork, including basic insurance verification; secures, completes and verifies all pertinent patient demographic and insurance information; corrects registration errors as needed Records time indicators for lobby wait times Calculates patient liabilities and actively collects and processes patient payments Reconciles cash drawer at the close of the day Performs charge entry for external services as necessary Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services; assists patients with online scheduling and MyChart as necessary Assists patients in obtaining necessary referrals for follow-up services and records referrals on tracking tools Obtains proper authorizations and pre-certifications for procedures scheduled through the physician practice, if applicable Pulls patient charts as needed, files and maintains information per policy, and routes charts to clinical staff as indicated Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed; completes accounts in revenue cycle software Education, Licensure, and Experience
Education:
High School Diploma or GED (required) Licensure/Certification:
None Experience:
Prior Experience In Patient Registration/healthcare (preferred) What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com Roles and Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
#J-18808-Ljbffr
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Mercy Health is a faith-based and patient-focused organization committed to the health and well-being of all people through exceptional patient care. Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This role will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. The position may require occasional coverage at other physician practice locations. Essential Functions
Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service by greeting patients and the community in a respectful manner Answers internal and external calls, routes calls, schedules patients, and enters necessary information for scheduling into the computer system in a timely and accurate manner Processes patients in practice as they present for their appointments Troubleshoots and resolves problems promptly to maintain patient flow; informs supervisor of department and patient issues as needed Processes admission paperwork, including basic insurance verification; secures, completes and verifies all pertinent patient demographic and insurance information; corrects registration errors as needed Records time indicators for lobby wait times Calculates patient liabilities and actively collects and processes patient payments Reconciles cash drawer at the close of the day Performs charge entry for external services as necessary Schedules referrals or follow-up appointments and assists with scheduling, rescheduling or canceling other services; assists patients with online scheduling and MyChart as necessary Assists patients in obtaining necessary referrals for follow-up services and records referrals on tracking tools Obtains proper authorizations and pre-certifications for procedures scheduled through the physician practice, if applicable Pulls patient charts as needed, files and maintains information per policy, and routes charts to clinical staff as indicated Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed; completes accounts in revenue cycle software Education, Licensure, and Experience
Education:
High School Diploma or GED (required) Licensure/Certification:
None Experience:
Prior Experience In Patient Registration/healthcare (preferred) What We Offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com Roles and Employment Details
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
#J-18808-Ljbffr