The Little Nell
Overview
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property offers two restaurants, three bars, a wine cellar and a speakeasy, with the Spa at The Little Nell rooted in ‘The Aspen Idea’—a holistic lifestyle philosophy that integrates mind, body, and spirit. Guests access a slopeside ski concierge in season and enjoy gardens, off-road adventures, stargazing, fly fishing and mountaintop yoga in summer, plus a pool, hot tub and health center year-round. The Little Nell has earned numerous awards over the years, including Forbes Five-Star since 1995, AAA Five-Star since 1991, a Wine Spectator Grand Award since 1997, and recognition as one of America’s 100 Best Wine Restaurants by Wine Enthusiast. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. All official communications from Talent Acquisition or Human Resources are sent from domains including notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com and thelittlenell.com. Job Description Position Summary The Assistant Restaurant Manager oversees daily restaurant and bar operations, ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Restaurant Manager. Job Posting Deadline Applications for this position will be accepted until November 2, 2025. Essential Job Functions / Key Job Responsibilities Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations Train, motivate, and provide feedback to staff to maintain high service standards Oversee daily restaurant activities, including guest seating, order taking, and food delivery Ensure food quality, cleanliness, and presentation meet hotel standards Handle guest complaints and resolve service issues promptly and professionally Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs) Collaborate with the kitchen to ensure timely and accurate food preparation Monitor staff performance and assist with performance evaluations Ensure adherence to health, safety, and sanitation standards in the restaurant Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff knowledge of food, menus, beverages, wine and service Maintain high level of guest satisfaction, take immediate corrective action when guests' needs are not met Other duties as assigned Qualifications Education & Experience Requirements Bachelor's degree in hospitality management, or related field preferred Four years' experience in a food service environment required Two years in a supervisory role preferred Knowledge, Skills & Abilities Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards Excellent leadership and team management skills to motivate and guide staff Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation Strong communication skills for interacting with guests, staff, and management Ability to manage time effectively, multitask, and prioritize in a fast-paced environment Proficiency in point-of-sale (POS) systems and restaurant management software Ability to train, coach, and develop staff to improve performance and service quality Strong organizational skills to manage reservations, schedules, and inventory Knowledge of health, safety, and sanitation regulations in a restaurant setting Ability to monitor and maintain inventory levels of food, beverages, and supplies Strong problem-solving skills to address operational challenges and guest issues Ability to maintain a calm and composed demeanor under pressure Flexibility to work evenings, weekends, and holidays as needed Additional Information Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to occasionally lift, push or pull up to 50 lbs. Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks EEO Statement Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). We foster an inclusive workplace and encourage diverse perspectives and experiences. For an overview of benefits and compensation, visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify. For job posting and related notices, refer to the applicable company domains as listed above. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries Hospitality Referral information and related job postings are included for context but do not constitute a requirement for this role.
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The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property offers two restaurants, three bars, a wine cellar and a speakeasy, with the Spa at The Little Nell rooted in ‘The Aspen Idea’—a holistic lifestyle philosophy that integrates mind, body, and spirit. Guests access a slopeside ski concierge in season and enjoy gardens, off-road adventures, stargazing, fly fishing and mountaintop yoga in summer, plus a pool, hot tub and health center year-round. The Little Nell has earned numerous awards over the years, including Forbes Five-Star since 1995, AAA Five-Star since 1991, a Wine Spectator Grand Award since 1997, and recognition as one of America’s 100 Best Wine Restaurants by Wine Enthusiast. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. All official communications from Talent Acquisition or Human Resources are sent from domains including notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com and thelittlenell.com. Job Description Position Summary The Assistant Restaurant Manager oversees daily restaurant and bar operations, ensuring a high level of guest service, efficient staff management and training, upkeep of the operation and service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Restaurant Manager. Job Posting Deadline Applications for this position will be accepted until November 2, 2025. Essential Job Functions / Key Job Responsibilities Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations Train, motivate, and provide feedback to staff to maintain high service standards Oversee daily restaurant activities, including guest seating, order taking, and food delivery Ensure food quality, cleanliness, and presentation meet hotel standards Handle guest complaints and resolve service issues promptly and professionally Maintain records of employee needs and responsibilities including time off requests, schedules, tip sheets, and Personal Action Forms (PAFs) Collaborate with the kitchen to ensure timely and accurate food preparation Monitor staff performance and assist with performance evaluations Ensure adherence to health, safety, and sanitation standards in the restaurant Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling and processing of guest payments accurately Conduct daily pre-meal meeting and tasting in congruence with Chef and Restaurant Manager, ensuring staff knowledge of food, menus, beverages, wine and service Maintain high level of guest satisfaction, take immediate corrective action when guests' needs are not met Other duties as assigned Qualifications Education & Experience Requirements Bachelor's degree in hospitality management, or related field preferred Four years' experience in a food service environment required Two years in a supervisory role preferred Knowledge, Skills & Abilities Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards Excellent leadership and team management skills to motivate and guide staff Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation Strong communication skills for interacting with guests, staff, and management Ability to manage time effectively, multitask, and prioritize in a fast-paced environment Proficiency in point-of-sale (POS) systems and restaurant management software Ability to train, coach, and develop staff to improve performance and service quality Strong organizational skills to manage reservations, schedules, and inventory Knowledge of health, safety, and sanitation regulations in a restaurant setting Ability to monitor and maintain inventory levels of food, beverages, and supplies Strong problem-solving skills to address operational challenges and guest issues Ability to maintain a calm and composed demeanor under pressure Flexibility to work evenings, weekends, and holidays as needed Additional Information Work Environment & Physical Demands Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces Must be able to occasionally lift, push or pull up to 50 lbs. Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks EEO Statement Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). We foster an inclusive workplace and encourage diverse perspectives and experiences. For an overview of benefits and compensation, visit www.aspensnowmass.com/employment/benefits-and-perks. Aspen One participates in E-Verify. For job posting and related notices, refer to the applicable company domains as listed above. Seniority level
Associate Employment type
Full-time Job function
Customer Service Industries Hospitality Referral information and related job postings are included for context but do not constitute a requirement for this role.
#J-18808-Ljbffr