Paylocity
Overview
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Account Manager II resolves client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The role involves meeting performance metrics through inbound and outbound interactions (phone, Zoom, and email) as part of a dedicated client support team. Location & Work Arrangement
In-Office:
This is a 100% in-office role based at the following locations: Meridian, ID OR Rochester, NY OR Schaumburg, IL. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours. Responsibilities
Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. Client Focus – Champion clients\' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. Timely Solution Delivery – Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics (availability, outbound adherence, first call & case resolution, minimal escalations, high client retention & satisfaction). Leverage Resources – Source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support; embrace feedback and adapt as needed. System Capabilities – Navigate systems and maintain advanced knowledge of Paylocity products and partners. Team Collaboration – Work cross-functionally, contribute to collective goals, and foster a cohesive and productive work environment. Expectations
Dependability/Follow-Up – Multitask effectively, respond promptly, and ensure timely follow-up. Problem Solving – Troubleshoot and resolve issues using knowledge, resources, and data. Communication – Exhibit professional written and verbal communication with internal and external stakeholders. Knowledge & Resourcefulness – Utilize internal resources to resolve issues and minimize escalations while maintaining a positive customer experience. Product Knowledge – Stay current on product releases and mandatory training. Required Education and Experience
Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; or High School Diploma with either 2 years of HCM experience or 4 years of relevant technical support or high-volume customer-facing experience Experience in customer service or prior client interfacing Strong computer skills, including Microsoft Office with proficiency in Excel Strong written communication skills for business correspondence Strong team player with attention to detail Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Preferred
Experience in team leadership or support roles (coaching, training, peer mentorship, or SME) Experience in payroll and/or call center environment CPP, FPC, APA, and/or SHRM-CP certification Self-starter with ability to handle multiple projects Physical Requirements
Ability to sit for extended periods at a desk or workstation (typically 7-8 hours a day) Use of computer and phone systems; ability to operate multiple software programs simultaneously Equal Opportunity
Paylocity is an equal-opportunity employer. Paylocity is committed to full inclusion of all individuals and recruits, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We value diversity and inclusion and actively cultivate differences through ERGs and employee experiences to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests; resumes should not be sent there. The base pay range for this position is $24 - $29/hr; base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per relevant state and local pay transparency laws for the location of the position. Applicants should apply via www.paylocity.com/careers. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Software Development Referrals increase your chances of interviewing at Paylocity. Get notified about new Account Manager jobs in Schaumburg, IL.
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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Account Manager II resolves client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The role involves meeting performance metrics through inbound and outbound interactions (phone, Zoom, and email) as part of a dedicated client support team. Location & Work Arrangement
In-Office:
This is a 100% in-office role based at the following locations: Meridian, ID OR Rochester, NY OR Schaumburg, IL. Remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours. Responsibilities
Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. Client Focus – Champion clients\' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. Timely Solution Delivery – Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics (availability, outbound adherence, first call & case resolution, minimal escalations, high client retention & satisfaction). Leverage Resources – Source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support; embrace feedback and adapt as needed. System Capabilities – Navigate systems and maintain advanced knowledge of Paylocity products and partners. Team Collaboration – Work cross-functionally, contribute to collective goals, and foster a cohesive and productive work environment. Expectations
Dependability/Follow-Up – Multitask effectively, respond promptly, and ensure timely follow-up. Problem Solving – Troubleshoot and resolve issues using knowledge, resources, and data. Communication – Exhibit professional written and verbal communication with internal and external stakeholders. Knowledge & Resourcefulness – Utilize internal resources to resolve issues and minimize escalations while maintaining a positive customer experience. Product Knowledge – Stay current on product releases and mandatory training. Required Education and Experience
Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; or High School Diploma with either 2 years of HCM experience or 4 years of relevant technical support or high-volume customer-facing experience Experience in customer service or prior client interfacing Strong computer skills, including Microsoft Office with proficiency in Excel Strong written communication skills for business correspondence Strong team player with attention to detail Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Preferred
Experience in team leadership or support roles (coaching, training, peer mentorship, or SME) Experience in payroll and/or call center environment CPP, FPC, APA, and/or SHRM-CP certification Self-starter with ability to handle multiple projects Physical Requirements
Ability to sit for extended periods at a desk or workstation (typically 7-8 hours a day) Use of computer and phone systems; ability to operate multiple software programs simultaneously Equal Opportunity
Paylocity is an equal-opportunity employer. Paylocity is committed to full inclusion of all individuals and recruits, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We value diversity and inclusion and actively cultivate differences through ERGs and employee experiences to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests; resumes should not be sent there. The base pay range for this position is $24 - $29/hr; base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per relevant state and local pay transparency laws for the location of the position. Applicants should apply via www.paylocity.com/careers. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Software Development Referrals increase your chances of interviewing at Paylocity. Get notified about new Account Manager jobs in Schaumburg, IL.
#J-18808-Ljbffr