Michaels Stores
Overview
Customer Experience Manager Full-Time
role at
Michaels Stores
— Store - ROCH-WEBSTER, NY. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their KPIs. Plan and lead the execution of in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development; utilize leadership competencies for continued self-development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive, promote the organization’s vision and values, and model professional behavior. Acknowledge customers, help locate products, and provide solutions. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Cross train in Custom Framing selling and production; in stores without a Framing Manager, lead the delivery of high-quality custom framing solutions to customers on time by planning and managing framing workload with the Store Manager. Preferred Knowledge/Skills/Abilities
Retail management experience preferred. Other duties
Other duties as assigned. Qualifications
Retail management experience preferred. Physical Requirements
Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. If accommodations are needed, contact supervisor to determine reasonable accommodations. Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Benefits and Compliance
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range For This Position : $16.50 - $22.50. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations when required. For more information, visit Michaels.com and our benefits site at mikbenefits.com. EEOC poster information and related compliance details are available upon request.
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Customer Experience Manager Full-Time
role at
Michaels Stores
— Store - ROCH-WEBSTER, NY. Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their KPIs. Plan and lead the execution of in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Assist with onboarding of new Team Members. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development; utilize leadership competencies for continued self-development. Serve as Manager on Duty (MOD). Interact with others in an accepting and respectful manner; remain positive, promote the organization’s vision and values, and model professional behavior. Acknowledge customers, help locate products, and provide solutions. Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget. Cross train in Custom Framing selling and production; in stores without a Framing Manager, lead the delivery of high-quality custom framing solutions to customers on time by planning and managing framing workload with the Store Manager. Preferred Knowledge/Skills/Abilities
Retail management experience preferred. Other duties
Other duties as assigned. Qualifications
Retail management experience preferred. Physical Requirements
Ability to remain standing for long periods of time. Ability to move throughout the store. Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. If accommodations are needed, contact supervisor to determine reasonable accommodations. Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. Benefits and Compliance
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Total Base Pay Range For This Position : $16.50 - $22.50. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and provide reasonable accommodations when required. For more information, visit Michaels.com and our benefits site at mikbenefits.com. EEOC poster information and related compliance details are available upon request.
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