First Financial Bank
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Consumer Banker II (Delhi)
role at
First Financial Bank . The CB is responsible for adherence to all compliance and regulatory procedures while handling client relationships and driving sales and service goals within the branch and with internal partners. Overview
Consumer Banker II will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. Responsibilities
Open accounts and perform maintenance as needed. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Participate in daily activities aligned with the First Financial Bank Experience (FFB Experience). Partner with appropriate internal constituencies to bring appropriate level of expertise to the client, whether service or solution related. Ensure client follow up calls are conducted within the proper time frame. Maintain all operational and risk management standards. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures and partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships. Act as the client’s personal trusted advisor by adding value and building deep relationships using the First Client Conversation Model. Participate in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management by collaborating with teams, districts, and lines of business. Provide digital assistance and service for clients using the bank’s online offerings. Stay informed on bank products, processes and procedures, especially those that are most complex. Minimum Knowledge, Skills, and Abilities
3-4 years client service experience in a retail environment. 3-4 years sales and service experience with success in achieving sales and service goals in a retail environment. High school diploma or GED required. Notary authorization may be obtained. Strong bank product knowledge and solid sales skills. Preferred Knowledge and Skills
Associate’s or Bachelor’s degree preferred, or an equivalent combination of education and work experience in sales. Level of Complexity and Scope
Ability to serve a wide variety of client needs according to bank policy and procedures. Ability to lead teams as needed. Degree of Independence and Decision-Making
Works with limited supervision and follows established guidelines; applies guidelines with proficiency. Collaborates with a senior role or Supervisor; uses subject-matter expertise to advise others. Required Supervisory Responsibilities
Supports the management needs for the FCM. Physical Requirements
Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, and other lending and deposit compliance requirements. Development and Training
Client Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certifications: Business Management Tool, Regulatory, Risk, Legal & Fraud, Estates, Trusts & Power of Attorneys, Understanding Credit Reporting, Underwriting & Processing, Tax Returns, Financial Statements & Schedules Benefits
We offer relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide. Employment type
Full-time Seniority level
Mid-Senior level Job function
Finance and Sales Industries
Banking, Financial Services, and Investment Management
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Consumer Banker II (Delhi)
role at
First Financial Bank . The CB is responsible for adherence to all compliance and regulatory procedures while handling client relationships and driving sales and service goals within the branch and with internal partners. Overview
Consumer Banker II will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker, Commercial, and Treasury Management. Responsibilities
Open accounts and perform maintenance as needed. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Participate in daily activities aligned with the First Financial Bank Experience (FFB Experience). Partner with appropriate internal constituencies to bring appropriate level of expertise to the client, whether service or solution related. Ensure client follow up calls are conducted within the proper time frame. Maintain all operational and risk management standards. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures and partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships. Act as the client’s personal trusted advisor by adding value and building deep relationships using the First Client Conversation Model. Participate in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management by collaborating with teams, districts, and lines of business. Provide digital assistance and service for clients using the bank’s online offerings. Stay informed on bank products, processes and procedures, especially those that are most complex. Minimum Knowledge, Skills, and Abilities
3-4 years client service experience in a retail environment. 3-4 years sales and service experience with success in achieving sales and service goals in a retail environment. High school diploma or GED required. Notary authorization may be obtained. Strong bank product knowledge and solid sales skills. Preferred Knowledge and Skills
Associate’s or Bachelor’s degree preferred, or an equivalent combination of education and work experience in sales. Level of Complexity and Scope
Ability to serve a wide variety of client needs according to bank policy and procedures. Ability to lead teams as needed. Degree of Independence and Decision-Making
Works with limited supervision and follows established guidelines; applies guidelines with proficiency. Collaborates with a senior role or Supervisor; uses subject-matter expertise to advise others. Required Supervisory Responsibilities
Supports the management needs for the FCM. Physical Requirements
Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures, including Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, and other lending and deposit compliance requirements. Development and Training
Client Conversation Workshop Transaction Processing & Regulatory Understanding Consumer Banking Certifications: Business Management Tool, Regulatory, Risk, Legal & Fraud, Estates, Trusts & Power of Attorneys, Understanding Credit Reporting, Underwriting & Processing, Tax Returns, Financial Statements & Schedules Benefits
We offer relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide. Employment type
Full-time Seniority level
Mid-Senior level Job function
Finance and Sales Industries
Banking, Financial Services, and Investment Management
#J-18808-Ljbffr