Empirical Systems Aerospace, Inc. (ESAero)
IT Help Desk Technician
Empirical Systems Aerospace, Inc. (ESAero), San Luis Obispo, California, us, 93403
IT Help Desk Technician at Empirical Systems Aerospace, Inc. (ESAero)
Position Summary The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company’s IT systems, software, and hardware. The role ensures employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.
Essential Duties And Responsibilities
Operations: Install and configure software and hardware; wiping and de-commissioning obsolete hardware; assist with deployments of software updates; setup accounts and workstations; imaging laptops and desktops; terminate ethernet cables as required; ensure accuracy of IT asset inventory.
Troubleshooting and Problem Solving: Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals; follow up with users to ensure issues are resolved and customers are satisfied; escalate complex problems to higher-level IT personnel when necessary.
User Support: Provide technical assistance to users via phone, email, or in-person; answer questions about IT systems, software, and hardware; guide users through troubleshooting steps.
Documentation and Record Keeping: Document issues, solutions, and user interactions; maintain accurate records of IT activities and infrastructure.
Other Duties: Day-to-day resolution of IT task tickets; may provide training to users on IT systems and software; may assist with procurement of IT equipment; may monitor IT systems and infrastructure for potential problems.
Essential Qualifications
Understanding computer hardware, software, and networks.
Experience with troubleshooting and problem-solving; ability to diagnose and resolve basic technical issues.
Education or Equivalent A high school diploma is preferred. Some college experience is a plus.
Experience
IT Admin experience preferred. Formal computer science training is a plus.
Necessary Skills, Knowledge & Judgment
Excellent writing and computer skills, including proficiency in MS Word and Excel.
Solid organizational skills; basic math skills; US citizen; detail oriented; disciplined execution of processes and systems.
Language Skills
Good oral and written communication skills; ability to communicate effectively with co-workers.
Reasoning Ability
Proven ability to analyze and solve problems; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
Lift and handle computing hardware up to 30 pounds.
Work Environment
Office and manufacturing environment.
Comprehensive Benefits & Perks
Health & Wellness plans (three options) with a 100% employer-paid option for employees and families.
Paid Time Off: 120 hours of PTO, plus holiday break pay and paid holidays.
Life Insurance: Employer-paid policy with option to purchase additional coverage.
Supplemental Coverage: Optional Critical Illness, Hospital Indemnity, Accident Insurance, and related coverage.
Health Savings Account (HSA): Tax-advantaged savings option.
Retirement Savings: 401(k) with company match.
Paid Holidays: 9 paid holidays per year.
Work Environment: Casual dress code and welcoming company culture.
Location: San Luis Obispo, CA – high quality of life.
Company Overview Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, delivering high-quality, innovative solutions. We specialize in system design, rapid product development, precision manufacturing, testing, and technology demonstrations.
ESAero is an equal opportunity employer. E-Verify participation required for employment. Must present proof of authorization to work in the United States. Background checks may be required.
Pay Range: $25.00 - $35.00 hourly non-exempt (DOE).
Location and Status This position is fully on-site at ESAero in San Luis Obispo, CA.
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Position Summary The IT Help Desk Technician is responsible for providing day-to-day technical support and maintenance of the company’s IT systems, software, and hardware. The role ensures employees have reliable and efficient access to technology resources by installing, configuring, and troubleshooting systems and devices. The technician will maintain accurate IT asset inventories, assist with system deployments, and provide excellent customer service to end users while escalating complex issues as needed.
Essential Duties And Responsibilities
Operations: Install and configure software and hardware; wiping and de-commissioning obsolete hardware; assist with deployments of software updates; setup accounts and workstations; imaging laptops and desktops; terminate ethernet cables as required; ensure accuracy of IT asset inventory.
Troubleshooting and Problem Solving: Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals; follow up with users to ensure issues are resolved and customers are satisfied; escalate complex problems to higher-level IT personnel when necessary.
User Support: Provide technical assistance to users via phone, email, or in-person; answer questions about IT systems, software, and hardware; guide users through troubleshooting steps.
Documentation and Record Keeping: Document issues, solutions, and user interactions; maintain accurate records of IT activities and infrastructure.
Other Duties: Day-to-day resolution of IT task tickets; may provide training to users on IT systems and software; may assist with procurement of IT equipment; may monitor IT systems and infrastructure for potential problems.
Essential Qualifications
Understanding computer hardware, software, and networks.
Experience with troubleshooting and problem-solving; ability to diagnose and resolve basic technical issues.
Education or Equivalent A high school diploma is preferred. Some college experience is a plus.
Experience
IT Admin experience preferred. Formal computer science training is a plus.
Necessary Skills, Knowledge & Judgment
Excellent writing and computer skills, including proficiency in MS Word and Excel.
Solid organizational skills; basic math skills; US citizen; detail oriented; disciplined execution of processes and systems.
Language Skills
Good oral and written communication skills; ability to communicate effectively with co-workers.
Reasoning Ability
Proven ability to analyze and solve problems; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Physical Demands
Lift and handle computing hardware up to 30 pounds.
Work Environment
Office and manufacturing environment.
Comprehensive Benefits & Perks
Health & Wellness plans (three options) with a 100% employer-paid option for employees and families.
Paid Time Off: 120 hours of PTO, plus holiday break pay and paid holidays.
Life Insurance: Employer-paid policy with option to purchase additional coverage.
Supplemental Coverage: Optional Critical Illness, Hospital Indemnity, Accident Insurance, and related coverage.
Health Savings Account (HSA): Tax-advantaged savings option.
Retirement Savings: 401(k) with company match.
Paid Holidays: 9 paid holidays per year.
Work Environment: Casual dress code and welcoming company culture.
Location: San Luis Obispo, CA – high quality of life.
Company Overview Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, delivering high-quality, innovative solutions. We specialize in system design, rapid product development, precision manufacturing, testing, and technology demonstrations.
ESAero is an equal opportunity employer. E-Verify participation required for employment. Must present proof of authorization to work in the United States. Background checks may be required.
Pay Range: $25.00 - $35.00 hourly non-exempt (DOE).
Location and Status This position is fully on-site at ESAero in San Luis Obispo, CA.
#J-18808-Ljbffr