Experience Senior Living
Overview
We are looking for a Director of Resident Experience to join Experience Senior Living. The team is comprised of professionals across nursing, programming, marketing, caregiving, and other disciplines, all focused on empowering residents to live life to the fullest. Base pay range $60,000.00/yr - $62,000.00/yr Experience Senior Living provided pay range This range is provided by Experience Senior Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Manages all aspects of the Resident Experience Program Creates and organizes programs for group, individual and one-on-one activities based on the residents' individual needs Researches, evaluates, approves, develops, and modifies community events and programs, according to the resident's interests Prepares and publishes the monthly Resident Experience event calendar. The calendar will be made available to all residents and families by the first of each month Coordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the month Utilizes LifeLoop to produce and publish monthly calendars Identify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident's full use of medical and restorative care Invites, engages, and encourages participation from all residents to the extent they are comfortable participating Manages departmental needs and goals within the department budget Assist in recruiting, hiring, orienting, training, supervising, and evaluating of team members Recruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors Serves as the ‘Manager on Duty' as assigned and follows the description of the ‘Manager on Duty' while having this responsibility Recruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records. Working with other department heads on their volunteer needs May drive the company bus, van or vehicle for various reasons as required by the community May perform other duties as assigned Qualifications
Bachelor's degree from a four-year college or university; or 2 years related experience Completion of all applicable certifications and requirements from the licensing agency Able to clearly communicate and present information verbally, in writing and through pictures. Can accurately communicate the chosen message, providing the necessary detail(s) under any circumstance Strong leadership skills, including but not limited to, being able to effectively supervise a team, communicate expectations, have ongoing and regular performance conversations, coach and document performance strengths and challenges, and complete performance reviews as per company policy and expectations Demonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the community Able to operate standard office equipment Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, Resident experience software platforms Position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record Must be in compliance with a company motor vehicle policy standard Able to think creatively and independently to meet worthwhile objectives Able to be innovative to create and generate solutions and programs Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goals Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals Identifies, obtains, and effectively allocates the resources required to achieve applicable goals Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures Build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community Able to work with people in such a manner to support the company's culture, build high-morale teams, work in a team setting to accomplish goals and get results Function as a role model for team members by being punctual, neat, clean, and professional in appearance Ability to work varied schedules to include weekends, evenings, and holidays Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Experience Senior Living by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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We are looking for a Director of Resident Experience to join Experience Senior Living. The team is comprised of professionals across nursing, programming, marketing, caregiving, and other disciplines, all focused on empowering residents to live life to the fullest. Base pay range $60,000.00/yr - $62,000.00/yr Experience Senior Living provided pay range This range is provided by Experience Senior Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
Manages all aspects of the Resident Experience Program Creates and organizes programs for group, individual and one-on-one activities based on the residents' individual needs Researches, evaluates, approves, develops, and modifies community events and programs, according to the resident's interests Prepares and publishes the monthly Resident Experience event calendar. The calendar will be made available to all residents and families by the first of each month Coordinates scheduled activities with other departments, sometimes partnering with marketing to hold events during the month Utilizes LifeLoop to produce and publish monthly calendars Identify and evaluate personal, emotional, mental, and environmental concerns that prevent or limit a resident's full use of medical and restorative care Invites, engages, and encourages participation from all residents to the extent they are comfortable participating Manages departmental needs and goals within the department budget Assist in recruiting, hiring, orienting, training, supervising, and evaluating of team members Recruits, researches, and approves schedules and supervises programs, leaders, general contractor entertainers, volunteers, religious professionals and vendors Serves as the ‘Manager on Duty' as assigned and follows the description of the ‘Manager on Duty' while having this responsibility Recruit, orient, train, and supervise Resident Experience team members and community volunteers, maintaining related records. Working with other department heads on their volunteer needs May drive the company bus, van or vehicle for various reasons as required by the community May perform other duties as assigned Qualifications
Bachelor's degree from a four-year college or university; or 2 years related experience Completion of all applicable certifications and requirements from the licensing agency Able to clearly communicate and present information verbally, in writing and through pictures. Can accurately communicate the chosen message, providing the necessary detail(s) under any circumstance Strong leadership skills, including but not limited to, being able to effectively supervise a team, communicate expectations, have ongoing and regular performance conversations, coach and document performance strengths and challenges, and complete performance reviews as per company policy and expectations Demonstrates an ability to use independent judgement and discretion to make decisions designed to achieve company expectations and goals for the community Able to operate standard office equipment Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, email, social media, Resident experience software platforms Position requires driving responsibilities; must possess a valid driver's license with an acceptable driving record Must be in compliance with a company motor vehicle policy standard Able to think creatively and independently to meet worthwhile objectives Able to be innovative to create and generate solutions and programs Able to take action in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goals Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals Identifies, obtains, and effectively allocates the resources required to achieve applicable goals Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures Build and maintain productive, work-focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community Able to work with people in such a manner to support the company's culture, build high-morale teams, work in a team setting to accomplish goals and get results Function as a role model for team members by being punctual, neat, clean, and professional in appearance Ability to work varied schedules to include weekends, evenings, and holidays Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Experience Senior Living by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr