Grand Hotel Golf Resort and Spa, Autograph Collection
Resort Manager
Grand Hotel Golf Resort and Spa, Autograph Collection, Fairhope, Alabama, us, 36533
Overview
Direct message the job poster from Grand Hotel Golf Resort and Spa, Autograph Collection
Step into an extraordinary career as Resort Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning natural beauty, the Grand combines Southern charm with modern luxury to deliver unforgettable experiences. As Resort Manager, you’ll function as a strategic business leader for hotel operations and serve as acting General Manager in their absence. You’ll oversee all key operational areas to ensure excellence across the guest experience, associate engagement, and financial performance.
Responsibilities
Strategic Leadership: Develop and execute operational strategies aligned with PCH Hotels & Resorts’ business goals and brand standards, ensuring long-term success.
Operational Oversight: Lead all hotel operations including Front Office, Housekeeping, Retail, Recreation/Fitness, Spa, and Loss Prevention, ensuring seamless and consistent service.
Guest Experience & Satisfaction: Be the customer advocate on property—be visible, approachable, and proactive in resolving service issues while continuously improving guest satisfaction scores.
Executive Collaboration: Partner with the Executive Committee to develop hotel-wide initiatives that drive results, enhance the guest experience, and deliver ROI to ownership.
Financial Stewardship: Analyze financial reports, lead cost-control efforts, oversee capital expenditures, and drive revenue strategies in collaboration with Sales & Revenue Management teams.
Market Awareness: Research industry trends, evaluate competitive pricing and services, and introduce innovations that keep the property competitive.
Community Engagement: Build relationships with local officials, businesses, and community partners to support hotel operations and enhance visibility.
Talent Leadership: Recruit, coach, and develop department leaders; implement training programs and cross-training opportunities to ensure operational excellence.
Performance Management: Set clear expectations for managers and teams, conduct regular performance appraisals, and foster a culture of accountability and recognition.
Culture & Engagement: Champion associate satisfaction by maintaining an open-door policy, celebrating team successes, and modeling service excellence daily.
Crisis & Safety Preparedness: Ensure all teams are trained in emergency procedures and safety standards, protecting guests, associates, and property assets.
Sales Partnership: Support overall sales efforts by participating in site visits, group strategy meetings, and community networking to help grow market share.
Innovation & Improvement: Continuously seek out best practices and operational efficiencies, introducing new ideas that enhance both service and profitability.
Owner Relations: Build loyalty with ownership through transparency, communication, and delivering results that balance owner objectives with brand goals.
Qualifications
High School Diploma or equivalent required; Bachelor’s Degree preferred
Proven experience in hotel or resort operations leadership, with a strong record of guest service, team development, and financial management
Ability to inspire teams, champion change, and deliver results across multiple operational areas
Perks & Benefits
Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
401(k) with Company Match: A matching retirement plan to help secure your future.
Exclusive Discounts: Savings on hotel stays, dining, golf, spa, and retail across PCH properties and globally through Marriott.
Career Growth Opportunities: Access to ongoing training, development, and advancement within PCH Hotels & Resorts.
Why Join Us? At the Grand Hotel Golf Resort & Spa, we deliver “hospitality with heart & soul.” As Resort Manager, you’ll shape the future of our operations, lead passionate teams, and create lasting memories for guests from around the world. Are you ready to make your mark? Apply today and step into The Grand Life.
#J-18808-Ljbffr
Step into an extraordinary career as Resort Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Nestled on 550 acres of stunning natural beauty, the Grand combines Southern charm with modern luxury to deliver unforgettable experiences. As Resort Manager, you’ll function as a strategic business leader for hotel operations and serve as acting General Manager in their absence. You’ll oversee all key operational areas to ensure excellence across the guest experience, associate engagement, and financial performance.
Responsibilities
Strategic Leadership: Develop and execute operational strategies aligned with PCH Hotels & Resorts’ business goals and brand standards, ensuring long-term success.
Operational Oversight: Lead all hotel operations including Front Office, Housekeeping, Retail, Recreation/Fitness, Spa, and Loss Prevention, ensuring seamless and consistent service.
Guest Experience & Satisfaction: Be the customer advocate on property—be visible, approachable, and proactive in resolving service issues while continuously improving guest satisfaction scores.
Executive Collaboration: Partner with the Executive Committee to develop hotel-wide initiatives that drive results, enhance the guest experience, and deliver ROI to ownership.
Financial Stewardship: Analyze financial reports, lead cost-control efforts, oversee capital expenditures, and drive revenue strategies in collaboration with Sales & Revenue Management teams.
Market Awareness: Research industry trends, evaluate competitive pricing and services, and introduce innovations that keep the property competitive.
Community Engagement: Build relationships with local officials, businesses, and community partners to support hotel operations and enhance visibility.
Talent Leadership: Recruit, coach, and develop department leaders; implement training programs and cross-training opportunities to ensure operational excellence.
Performance Management: Set clear expectations for managers and teams, conduct regular performance appraisals, and foster a culture of accountability and recognition.
Culture & Engagement: Champion associate satisfaction by maintaining an open-door policy, celebrating team successes, and modeling service excellence daily.
Crisis & Safety Preparedness: Ensure all teams are trained in emergency procedures and safety standards, protecting guests, associates, and property assets.
Sales Partnership: Support overall sales efforts by participating in site visits, group strategy meetings, and community networking to help grow market share.
Innovation & Improvement: Continuously seek out best practices and operational efficiencies, introducing new ideas that enhance both service and profitability.
Owner Relations: Build loyalty with ownership through transparency, communication, and delivering results that balance owner objectives with brand goals.
Qualifications
High School Diploma or equivalent required; Bachelor’s Degree preferred
Proven experience in hotel or resort operations leadership, with a strong record of guest service, team development, and financial management
Ability to inspire teams, champion change, and deliver results across multiple operational areas
Perks & Benefits
Health, Dental, and Vision Coverage: Full coverage options, including FSA and HSA plans.
401(k) with Company Match: A matching retirement plan to help secure your future.
Exclusive Discounts: Savings on hotel stays, dining, golf, spa, and retail across PCH properties and globally through Marriott.
Career Growth Opportunities: Access to ongoing training, development, and advancement within PCH Hotels & Resorts.
Why Join Us? At the Grand Hotel Golf Resort & Spa, we deliver “hospitality with heart & soul.” As Resort Manager, you’ll shape the future of our operations, lead passionate teams, and create lasting memories for guests from around the world. Are you ready to make your mark? Apply today and step into The Grand Life.
#J-18808-Ljbffr