Golden Entertainment, Inc.
Overview
Safety Ambassador, PT’s Taverns (Las Vegas, NV) Summary: Ensure all guests who enter the facility are properly, safely and effectively greeted, following all operating procedures and safety regulations. Provide a fun, hospitable, and safe experience for all guests and ensure they have a positive experience. Follow all security operations and safety procedures without fail and provide exemplary guest service. Demonstrate prompt, courteous, professional service and helpful behavior when interacting with all guests, vendors, and fellow team members. Essential Functions And Responsibilities
Greet guests entering the property and verify IDs; all entrants must be at least 21 years of age Screen guests who show signs of illness for fever and follow proper protocol if guests appear ill or have a fever Maintain head counts of guests entering and exiting to ensure capacity limits are maintained Effectively communicate directions Keep work areas clean and presentable Maintain a patient, respectful demeanor with guests (complaints, lost items, general directions); contact management as needed Accurately answer guests’ questions regarding the property, special events, and other Golden Entertainment products and services Provide unique assistance to all guests requiring special attention Perform duties with an upbeat, positive attitude and maintain a neat, well-groomed, professional appearance Maintain familiarity with current life safety systems and emergency evacuation procedures, and procedures for handling uncooperative guests or potentially dangerous situations Consistently follow all operating, safety, and emergency evacuation procedures Ensure compliance with applicable gaming laws and company internal controls, policies and procedures Provide outstanding guest service in a timely manner to both guests and fellow team members Perform other duties as assigned Requirements
Qualifications
Previous experience in a high-volume guest contact position Previous experience interacting with guests without scripted conversation Strong verbal communication Able to maintain calm under pressure and during emergency situations Excellent guest service skills Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Must be at least 21 years of age High School Diploma or equivalent Must be able to communicate effectively in English, both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards
Alcohol Awareness NV Gaming Registration Physical Requirements
Ability to work for continuous time periods in extreme heat and cold Regularly walk, stand, stoop or sit at a desk or table Able to jog or run as situations dictate Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs Speech, literacy, hearing and vision (critical) Ability to ascend or descend ladders, scaffolding and ramps Ability to distinguish shades of color Work for sustained periods of time maintaining concentrated attention to detail Communicate via radios Work Environment Potential Conditions
Indoor and outdoor Smoky and noisy Seniority level
Entry level Employment type
Part-time Job function
Other Industries: Gambling Facilities and Casinos Referrals increase your chances of interviewing at Golden Entertainment, Inc. by 2x
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Safety Ambassador, PT’s Taverns (Las Vegas, NV) Summary: Ensure all guests who enter the facility are properly, safely and effectively greeted, following all operating procedures and safety regulations. Provide a fun, hospitable, and safe experience for all guests and ensure they have a positive experience. Follow all security operations and safety procedures without fail and provide exemplary guest service. Demonstrate prompt, courteous, professional service and helpful behavior when interacting with all guests, vendors, and fellow team members. Essential Functions And Responsibilities
Greet guests entering the property and verify IDs; all entrants must be at least 21 years of age Screen guests who show signs of illness for fever and follow proper protocol if guests appear ill or have a fever Maintain head counts of guests entering and exiting to ensure capacity limits are maintained Effectively communicate directions Keep work areas clean and presentable Maintain a patient, respectful demeanor with guests (complaints, lost items, general directions); contact management as needed Accurately answer guests’ questions regarding the property, special events, and other Golden Entertainment products and services Provide unique assistance to all guests requiring special attention Perform duties with an upbeat, positive attitude and maintain a neat, well-groomed, professional appearance Maintain familiarity with current life safety systems and emergency evacuation procedures, and procedures for handling uncooperative guests or potentially dangerous situations Consistently follow all operating, safety, and emergency evacuation procedures Ensure compliance with applicable gaming laws and company internal controls, policies and procedures Provide outstanding guest service in a timely manner to both guests and fellow team members Perform other duties as assigned Requirements
Qualifications
Previous experience in a high-volume guest contact position Previous experience interacting with guests without scripted conversation Strong verbal communication Able to maintain calm under pressure and during emergency situations Excellent guest service skills Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Must be at least 21 years of age High School Diploma or equivalent Must be able to communicate effectively in English, both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards
Alcohol Awareness NV Gaming Registration Physical Requirements
Ability to work for continuous time periods in extreme heat and cold Regularly walk, stand, stoop or sit at a desk or table Able to jog or run as situations dictate Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs Speech, literacy, hearing and vision (critical) Ability to ascend or descend ladders, scaffolding and ramps Ability to distinguish shades of color Work for sustained periods of time maintaining concentrated attention to detail Communicate via radios Work Environment Potential Conditions
Indoor and outdoor Smoky and noisy Seniority level
Entry level Employment type
Part-time Job function
Other Industries: Gambling Facilities and Casinos Referrals increase your chances of interviewing at Golden Entertainment, Inc. by 2x
#J-18808-Ljbffr